I had an extremely unprofessional experience at Comprehensive Primary Care - Germantown today. My…read moreappointment was scheduled for 10:30 AM. When I got stuck in heavy traffic, I immediately called their call center. The representative clearly informed me that there is a 15-minute grace period and that if I arrived before 10:45 AM, I would still be seen. I rushed and arrived at 10:43 AM. When I walked in, the front-desk receptionist was outside in the hallway on her personal phone. She came inside 10:44 AM. I explained that I had an appointment, had already checked in online the day before, and had also notified the call center that I might be slightly late. She took my ID and insurance card, then at 10:46 AM told me that I needed to reschedule. It honestly looked like the front desk receptionist had no interest in doing her job. Instead of following her own office policies or showing basic professionalism, she seemed perfectly fine wasting patients' valuable time. She acted as if rescheduling people was easier than actually helping them. It's clear she has no understanding--or concern--for how valuable someone's time is, especially when the patient followed all the instructions given by their own system. This was completely unacceptable. I arrived within the grace period, I communicated ahead of time, and still I was turned away due to staff negligence and lack of professionalism. This office needs serious improvement in customer service, accountability, and the way they respect patients' time.

Once you're seen it's fine. But to make an appointment? Hell no. I waited twice and got hung up…read moreboth times. A whole hour. Didn't even bother to hear what I wanted to say.

Another great visit here - can take care of almost everything electronically from my phone…read more Waiting room refresh looks great! Plenty of shaded parking under the solar panels in the lot. This is a one-stop-shop for almost everything you need.

Came for a 9pm CT Scan appointment only for the CT crew to send me to the lab for bloodwork at…read more9:30pm. So I did then at 10pm I'm called in and told I needed to do a urine test. At this point I'm annoyed. The phlembotimist in the lab was really sweet but also upset for me over the unprofessional ordeal of having to send me back and forth for one appointment. She had to call the CT department for the apparent bloodwork they requested but never sent in until she called them. While I was called in for my ct scan the person helping me didn't tell me to remove any metal items, just had me wait outside the ct room. I had to ask him if I needed to remove my bra (because of the wire lining) and he asked me what scan I was doing. Huh? Are you serious? NO COMMUNICATION BETWEEN DEPARTMENTS AT ALL. Right after my CT scan (10:45pm) my body developed an allergic reaction to the contrast. I was sent to urgent care for some Benadryl. So I waited at urgent care for over 2 hours. Just to be given som Benedryl around 11pm but told to wait to see a doctor after. By the time the doctor actually saw me (12:30am) the medicine already took affect so my allergic reaction bumps had already subsided. Basically I waited 2+ hours to be told I should take more allergy meds the next day if I'm still itchy. What should've been a 30-40min appointment turned into a 3.5 hour shit show. I'm honestly so annoyed over the CT department for their lack of knowledge and only telling me to get labs done 30mins after my initial appointment.

My family has been on several occasions so I'm surprised I never left a review for them. They do a…read morevery good job if you are not in a life threatening situation. Remember this is an urgent care. We came here before for colds, headaches and time time my daughter fractured her finger from basketball. I like this location because they have X-rays and you can get results quicker than the ER. The front staff are always so nice and parking is never an issue. The wait isn't long either. We just had to fill out the paperwork on the phone and we were seen in 8mins. The rooms are clean, bathrooms too. The doctors are knowledgeable and listened to our issues. The techs were so nice and empathetic. I had a great experience coming here for my 14 year old and she was in so much pain. They made her feel so much better. Shout to the the MedStar group. Appreciate you all!

If you ever have an issue and you need good support, please head to MedSTAR urgent care in…read moreGermantown the doctor. I'm sorry the PA was fantastic and her nurse was even better. Even though I knew what was wrong with me and I just needed a preop appointment I knew that these people knew their shit and they got me out of there quickly and very sweet and nice to work with.

Had to come back to the same ER, this time with my husband, and again had an excellent experience…read more From the front desk to the doctors and nurses- Everybody is very friendly, patient and efficient. I will never go to another ER for as long as I am in this area.

I was dreading having to go to the hospital last night and knew I could not handle the long wait at…read morethe regular er so I opted to go here and I was relieved by my decision. the wait wasn't to long, the nursing staff and dr was above and beyond helpful aiding in our healthcare needs and educating me of everything required for after care. I appreciate how quickly the dr and nurses adressed our needs and got us discharged. thank you

Awful practice! I am always on time or early for my appointments and yet I have to wait for an…read moreaverage of 1 hour to be seen and then am rushed. Dr Kaur is arrogant, rude, judgmental, and does not want to refer to specialists. The other staff is difficult too. Even my other doctors have issues dealing with this practice and getting information from them. Oh, and their phone lines are always down and it's very hard to get through to them. My pharmacy has sent them pre-authorization forms for a medicine daily for over a month as well as me calling daily. The forms still have not been signed. Very uncaring & unprofessional practice. I would not recommend them to anyone.

I have never net such a stuck up snobby, interrupting doctor in my life. Had an appointment for…read moresome concerns of mine and a physical. She walks in with arms crossed and said "what can I do for you". No forms. No chart. She seemed really annoyed I was there with my children, which I had no choice due to her rescheduling because she had a meeting during my previous appointment. I have never had a doctor make me feel stupid, arguing with my medical needs. I'm not quite sure if she realizes that even though she is a "doctor" she is still in the hospitality field. Learn to treat your patients with respect and not a chore. We pay your bills you know! Will definitely drive out of my way to find a different doctor than her.

NOTE: This should have been posted around the winter 2020…read more Each morning I went, the staff were very patient, nice, and helpful. They were properly masked and used hand sanitizer when needed. Sheri (apologies for the incorrect spelling) was professional, organized, and very helpful answering the numerous questions I asked her. Actually, all the employees I interacted with in person or over the phone (video calls) were very pleasant and helpful with everything I asked. I like that a staff member calls the client on their phone when it is their turn to be seen so no one needs to stand around waiting to hear their name which also helps limit how many people are in the area. Usually on time when they aren't dealing with any testing rush.

I've had three visits to this location and each one was worse than the last. My most recent…read moreexperience left me feeling humiliated and completely disregarded as a patient. I came in highly concerned about a possible health issue and was already in a heightened state of anxiety due to a diagnosed anxiety disorder. I made this clear when I called, explaining I needed to drop off lab samples and speak to someone. Instead of compassion, I was met with sarcasm and hostility. The LabCorp front desk staff were cold, rude, and dismissive. One mocked me aloud for not using the kiosk fast enough, and the other gave conflicting reasons for not accepting my samples -- none of which I had been warned about in advance. At urgent care, the front desk woman literally laughed when I described my symptoms. She initially agreed to help, then backed out, and handed me the wrong paperwork entirely. I eventually spoke with a manager who instructed staff to accept the samples, but they still refused, citing the paperwork being "crumpled" -- without even reading it. This was the most unprofessional medical experience I've ever had. The lack of empathy, coordination, and basic competence is shocking. I left feeling worse than when I arrived. I strongly urge others to go elsewhere.

I took my mom here after a recommendation from the wonderful doctor at medstar urgent care in…read moreWheaton. Wait time is to be expected, hospital visits are not a quick in and out. From the beginning, everyone greeted us with a smile, were kind and polite. The waiting room was relatively empty and quiet (it was the day after thanksgiving, so maybe this had something to do with it). We were called several times for different tasks (bloodwork, X-rays, ct scans). Every nurse and doctor attending my mom was gentle and kind. We were admitted to a room where again, the nurse was exceptional. The room was clean and again, the whole area was very calm and quiet. Our nurse was Nurse Cheryl. Our doctor was Dr. Eric and he was absolutely wonderful! I cannot say enough good things about him. He answered all our questions and attempted to speak Spanish to my mom as well. In the end, we left feeling satisfied and confident that we were taken care of in the best way. Thank you to the essential and professional nurses and doctors. We appreciate ALL you do!!!

This hospital is so slow. No one working seems to be moving with urgency for the patients. I came…read morein at 8 pm and I understand you are gonna be in here for some hours but as of writing this, I've been here 9 hours!! And I didn't even get an answer for my sharp abdominal pain, just instructions to see my regular doctor and then a specialist. Gonna feel real nice to get a hospital bill for just that. Avoid this hospital if you don't wanna be stuck for what feels like forever.

Dr. Steren has been my provider for several years and always makes me feel comfortable and cared…read morefor. Fantastic, compassionate, reassuring bedside manner! I've been happy with his care in both Rockville and Germantown locations.

I recommend WHS to every woman I know. Once you've been here, the superficial care received from…read moreother providers will be unacceptable. You won't want to go anywhere else. The staff has always been super helpful. Nadine is a gem. Ask for Nadine.

4.25.25 I had to get a test performed ASAP to see if I was…read morepositive due to pain and symptoms that I was experiencing. I arrived two hours before closing and was in and out fairly quickly. It was better than a recent experience I had at an urgent care in Columbia. Staff were way more efficient! It is also conveniently located right across from a CVS. I was able to pick up my prescription in five minutes! Highly recommend.

The front desk was great , however, this Dr Tak Abdul that was on call was having a bad day or…read moresomething because he wanted to hear nothing nor try to understand us. Just another human I guess. Came in for an asthma attack treatment because I had a doctors appointment the next day. He gave one treatment and I asked for another he basically said no, because he wanted me go to the hospital and I was when I go to my original doctors appointment the next day if that's the request we will go. He didn't want to hear that so he basically kicked us out staying because you don't want to go to the hospital I am not giving you any prescriptions nor any other treatment. So much for your oath to treat very life....Dr Tak Abdul Ps at my doctors appointment no hospital was recommended You Tak don't know everything...

I got a nice reply from EMA. It was Chris from the other positive review. Maybe he can help…read moreresolve this. After calls and a letter I got nothing. Thanks Yelp for getting at least a reply. More to come! I got a call from EMA and they knocked $100 off my bill. So my part of the bill is under $150. I decided to pay as I feel this was a good faith effort to resolve this. For the record, the bill from putting on sling in the ER was $698. What the hell is wrong with us? We put up with this crap! Come on people, we can do better. This said, it is fair to point out that everyone a EMA was professional and on-point once I finely got a reply to my Yelp comments. Frankly, that is about the best we can hope for now days. My beef was about why I was billed and the bottom line it was SOP for the healthcare industry. It was not about EMA. I may not like it, but I have to admit the team was doing a good job. I got accurate billing, standard collection notices and (finally) some action from EMA. I can only say it would have been better to resolve this on my first call and letter.

The phone number says the business is closed during the stated open hours and I get hung up on. I…read morenever received a bill but they put a lien on my car accident claim. If this isn't a scam, why not send bills to patients?? And customer service if this isn't a scam is beyond atrocious.