I recently took my '03 Legacy Wagon to Center for a check engine light, which I knew would need to be addressed before I could pass emissions. I was worried that the repairs might be expensive or take a long time, but was pleased that I'd at least have a loaner car for as long as I needed. I was pleasantly surprised when the service department called me that same morning to tell me that it would only cost a couple hundred dollars (evap system repair) and that my car would be ready for pickup that same afternoon. A few days later, my car has passed emissions and I'm ready for another New England winter. Great service is why we've bought three Outbacks from Center, and why the repairs I can't do myself get done there. read more

Bought a car here that's still under warranty about 2 years ago. Still under original warranty. Don't normally get it serviced here. Came back here as there was an issue with the car body. Referred to their body shop. Subaru agrees to pay for repair. When I bought the car, was told loaner car was availables when it needed to be in for servicing. This was the first time I asked to use one. Dealer tells me NO because it's going to body shop vs remaining on their property. This was the one and only time I really needed the dealer to execute on their promise and they have fallen flat. Dissapointed in the lack of integrity for keeping ones word and finding excuses. Not a place I could truly recommend as they failed me in the "moment of truth" read more

Re: CENTER SUBARU ( 45 Winsted Rd, Torrington, Ct), Bought a Subaru Forester this August, 2019 because our car was stolen this past winter. This is the first Subaru car purchased and am very happy with the way it drives. The inside design of the car was very thought out. I would recommend buying this car. Re: Customer service, The sales person ( Jessie Robayo) was so patience with selling us the car. We had a lot of questions and she was able to answer all our questions. She showed us the difference between the Forester and the Outback and we tested drive both cars. We selected the Forester because it is shorter in length and suited our needs. The Sales Manager (Joseph Cabrera) was very personable and inquired if we had any other questions we had towards the purchase of this model car. The delivery person ( Marian Hilpert) was extremely helpful and patience in explaining the inside and how to operate the Forester. Re: Sales office / Refreshments Love the coffee, cookies and little cakes while we went over the details over the purchase of our car. Bottomline: This was a smooth transaction and we (my husband) would recommend dealing with Center Subaru. Joy read more

I'm a very disgruntled customer. The dealership sold me a 2013 Subaru Legacy limited. They assured me prior to releasing me the vehicle it would be thoroughly inspected. Since then I had to have more than one service appointment. On top of having a purported engine consumption test in a 2013 model! So, I arranged it because it was under warranty. The problem got fixed after 1 1/2 weeks of work. I find it very hard to believe that was an issue and the arbitration regulations for service coverage is not fair. I'll be having a talk with Subaru Corporate. It says I cannot use an external mechanic or shop to get it worked on if the oil light came on. Guess what happened? I had to get my oil change at my mechanic 2,000 or so miles before it was scheduled! I'm currently monitoring it and having my personal Mechanic document it!!!! Then will go to Subaru Corporate if necessary with the evidence. My mechanic always does an exceptional job. The dealership is not paid by the hour, at least for their service department so extensive work on a vehicle causes them to lose a buck. Therefore, the dealership has little incentive to do the job right the first time. Whereas, my mechanic pays his team by the hour and always does an exceptional / honest job. It is not safe to drive a vehicle with an oil light on. This is unacceptable service. You obviously did not inspect and replace every issue before releasing it to me. If I had to have more than one service appointment etc. read more

We took our Forester in for recall work. They recommended $1500 worth of work including "Tires bald. No safe for the road" and "rotors rotted on the inside". The tires still have legal tread. I'll need to check out the rotors, but I've never heard of them "rotting". They say the pads are worn to 40% and need to be replaced. THEY STILL HAVE 40%! I'd get a second opinion on any service work they recommend. read more

I bought my car from these guys back in 2015 and I've been thrilled with the service ever since. They have an awesome staff period. I've never felt pressured buying my car and having it serviced has always been a pleasure. They're service manager John is exactly the kind of guy you want working on your car. Ive gotten my car serviced at dealers before and it's always been a hassle and something I end up dreading. With these guys I've always been in an out quickly and the staff has always been able to field any questions or concerns I've had regarding my car. Awesome service and downright good people! read more