Sarah with the pink glasses has to be the worst customer service rep I have had recently. We of…read morecourse spent over $480.00 on some glasses and wanted the lighter lenses and paid for them. We got the glasses and they were heavier than expected. I stated we were not looking for a refund but not going to settle on glasses that hurt my wife nose. I asked where the lighter frames were and she pointed into the direction where all the glasses were. I asked if it would be too much for her to show us the frames she hesitantly did. She is not a friendly person and I will not be dealing with her in the future the doctors have always seemed nice. Stay Away from Sarah just rude. We did get her prescription and will be going somewhere else to get her some more glasses.

Very professional, courteous and competent staff, and the doctor was great! BUT...I had a ginormous…read morescratch on one eyeglass lens, and ordered a replacement. They told me 7-10 days. It has been over a month and the lab says my lens should be here on Monday. I am NOT a satisfied customer. But, at least it was ordered under warranty. If I had paid for the new lens I would demand a refund.

I'm done dealing with rude receptionists. Our family will be looking for a new eye clinic.read more

I drive over 90 miles to see Dr. Netzel, and find the level of care and professionalism I always…read morereceive well worth the drive! CRT vision therapy has been life-changing!!

Mertins Eye Care in downtown Bentonville is excellent. The optometrist is knowledgeable, and the…read morestaff is very friendly. Great care in a convenient location--highly recommend!

Mertins Eye & Optical is our family's go- to for eye care! Their staff is knowledgeable and…read morefriendly. They have a great variety of glasses to choose from and were there to help with any questions we had. I highly recommend Mertins for any of your eye care needs.

I just had my third yearly eye check and contact fitting with Dr. Dinwiddie. I love this office…read moreand the entire staff! They make you feel welcome from the phone call to make the appointment, until you walk out the door. Super friendly staff and a cute office that is squeaky clean. Dr. Dinwiddie is very professional, knowledgeable and friendly. She never makes you feel rushed and takes care to address any concerns. They are doing a great job to keep the office moving through Covid and will walk you through the extra steps to limit contact with others. They have a great selection of frames, if you are looking for new glasses!!

I have not been to the optometrist here yet, but I did pop in to check out their selection of…read moreglasses. I love their variety of brands here. It can be hard to find stylish and unique glasses around this area, but they deliver here! I definitely will be coming back!

Very condescending. I've seen him be extremely rude to staff worker…read more in the front office. Needs to drop the superiority attitude.

i had went as a new patient for yearly prescription check in and they were the most unprofessional…read morepeople from the moment i stepped into the office. i come in and check in, then waited 45 mins after my initial appointment for them to tell me i had paper work to fill out, took up so much time. mind you, there was nobody else in this office. i finally go in after an hour and a half of waiting. they had changed my prescription drastically, which i understand that they want the weakest, they made that clear, and still see 20/20. i've been wearing contacts for 6 years, and i know my eyes. these people made me feel stupid for telling them differently, as they might have the instruments but i'm the one wearing the contacts. it made no sense to me as they had me come in and try the contacts out for a week when you know and immediately can tell the difference? i told them that the initial appointment. i had to go back in after my contact follow up to tell them i want my prescription that I FEEL comfortable with. my prescription still isn't perfect but i couldn't waste my breath on these people. why be an optometrist or doctor or anything in that type of profession, and NOT LISTEN TO YOUR PATIENTS. that is what lost all respect for them. it was like pulling teeth, also mentioned i needed to get glasses the same day and when i got to the place i had to get glasses from, they had to call the optometrist office to fax over my glasses prescription which is the same as my contacts. a waste of time for me and they have lost 3 patients now from my family. unprofessional, unfriendly. DO NOT RECOMMEND. no wonder why their office is so empty.

Very thorough eye exam and review of the results. Fantastic staff and glad to have found such…read moreexcellent care. Would highly recommend the Eyes on the Square.

Dr. Howell and his team are amazing! I took my four young boys in for their very first eye exams…read moretoday, and it was a great experience for all of us. Dr. Howell worked so well with the kids, making them completely comfortable and explaining everything he was checking and seeing. They were so excited to look through the "binoculars" and see which letters they could and couldn't read. They've already asked if they can go back soon. The office is incredibly beautiful and comfortable. It's a very peaceful atmosphere with great coffee, and the staff is very helpful as well. Also, Dr. Howell was able to answer a question I've been asking optometrists for YEARS about one of my eyes, with no real answer. He took the time to look into it, examine my eye, and explain exactly what is happening. It gave me such peace of mind. He really did go the extra mile to make sure we understood everything. All of my boys checked out with perfect vision, but mama needed some new frames, which I wasn't too sad about! Adrienne was SO great in helping me pick them out. She wasn't rushing me to hurry up and pick, but was actually considering what looked good (and not so good) on my face shape, with my style, etc. I've been to many optometrist offices, and this is by far the best experience I've ever had. It feels like family, not like you're the next number in line, and that's priceless. Super grateful to have found them and we will definitely be returning for all of our eye needs. And good coffee. Thanks Dr. Howell and team!

Bobby is a thorough optometrist. The staff is great, and I have never waited in the waiting area…read morepast my appointment time. I see the security certificate has expired, makeing it risgky to enter financial information. I wanted to pay my invoice oline, but I am hestitatnt with the security certificat expired.

Dr. Bobby Decker gives a very thorough eye exam. His staff is courteous and friendly. Dr. Decker…read moretakes his time and does not rush through your eye exam. He has taken care of my family and friends for many years. You won't find an eye exam this thorough anywhere else in NWA.

Super nice receptionist and doctor! Very flexible with me trying a few different trials, contacts…read morecame in quick!

Horrible place, this place charges so much more then other places and even the people here are…read morecrappy, don't waste your time and money go anywhere else then here! I have went here for years and they never got my prescription right.

Dr. Yoos and his staff are caring, attentive and knowledgeable. They continue to follow up until…read moreall your concerns are addressed.

Patients BEWARE OF health insurance fraud!!!…read more Went to the eye doctor for eye exam, waited 45 mins to see Dr Yoos along with office manager (what other eye doctor has the office mgr come into your exam???), very weird. I just inquired about better contacts when he looked at my eye and said I have an eye infection and would not see me till he gets back from vacation for eye exam and bills me $155 for medical exam. Oddly I didn't have any symptoms from any eye infection and even saw my PCP recently. Yet Dr. Yoos and his team pulls this stunt to get more money from patients from their medical insurance. Isn't this considered health care fraud??? They think they can charge me a fraudulent medical bill when all I wanted was an eye exam that is covered by my eye plan coverage. Well, Dr Yoos and your team are so wrong and I will let others know of this scam!