Sarah with the pink glasses has to be the worst customer service rep I have had recently. We of…read morecourse spent over $480.00 on some glasses and wanted the lighter lenses and paid for them. We got the glasses and they were heavier than expected. I stated we were not looking for a refund but not going to settle on glasses that hurt my wife nose. I asked where the lighter frames were and she pointed into the direction where all the glasses were. I asked if it would be too much for her to show us the frames she hesitantly did. She is not a friendly person and I will not be dealing with her in the future the doctors have always seemed nice. Stay Away from Sarah just rude. We did get her prescription and will be going somewhere else to get her some more glasses.

Very professional, courteous and competent staff, and the doctor was great! BUT...I had a ginormous…read morescratch on one eyeglass lens, and ordered a replacement. They told me 7-10 days. It has been over a month and the lab says my lens should be here on Monday. I am NOT a satisfied customer. But, at least it was ordered under warranty. If I had paid for the new lens I would demand a refund.

Very thorough eye exam and review of the results. Fantastic staff and glad to have found such…read moreexcellent care. Would highly recommend the Eyes on the Square.

Dr. Howell and his team are amazing! I took my four young boys in for their very first eye exams…read moretoday, and it was a great experience for all of us. Dr. Howell worked so well with the kids, making them completely comfortable and explaining everything he was checking and seeing. They were so excited to look through the "binoculars" and see which letters they could and couldn't read. They've already asked if they can go back soon. The office is incredibly beautiful and comfortable. It's a very peaceful atmosphere with great coffee, and the staff is very helpful as well. Also, Dr. Howell was able to answer a question I've been asking optometrists for YEARS about one of my eyes, with no real answer. He took the time to look into it, examine my eye, and explain exactly what is happening. It gave me such peace of mind. He really did go the extra mile to make sure we understood everything. All of my boys checked out with perfect vision, but mama needed some new frames, which I wasn't too sad about! Adrienne was SO great in helping me pick them out. She wasn't rushing me to hurry up and pick, but was actually considering what looked good (and not so good) on my face shape, with my style, etc. I've been to many optometrist offices, and this is by far the best experience I've ever had. It feels like family, not like you're the next number in line, and that's priceless. Super grateful to have found them and we will definitely be returning for all of our eye needs. And good coffee. Thanks Dr. Howell and team!

Mertins Eye Care in downtown Bentonville is excellent. The optometrist is knowledgeable, and the…read morestaff is very friendly. Great care in a convenient location--highly recommend!

Mertins Eye & Optical is our family's go- to for eye care! Their staff is knowledgeable and…read morefriendly. They have a great variety of glasses to choose from and were there to help with any questions we had. I highly recommend Mertins for any of your eye care needs.

as told all was covered, diabetic eye exam and glasses Then…read moretold you don't take my insurance I never got glasses and received a bill for $70.00 dollars,minus the $180.00 billed to insurance you said you don't except. Giant scam ripoff

i will definitely not be back. Got new prescription and glasses but the lenses weren't right, they…read moresaid to take them for a wee and let my eyes adjust. still not good. returned them and they called a week later said that they were done. again, didn't seem right but was told to give it some time. stireturned again and they told me they already fixed them once and they won't do it again. new glasses have been in a drawer since and I'm back to the old ones

Dr Mengarelli diagnosed me with Macular Degeneration (AMD) in July…read more During the visit, he didn't show me the images of my eye nor the dursen that causes AMD. He did show me a chart. In discussions with other medical professionals about the lack of information provided during my office visit, I was urged to get a second opinion. I did go to another ophthalmologist for a second opinion, and it was confirmed, I had no signs of the disease. When I spoke to Theresa Pittman in the business office at McDonald, I told her I didn't feel I should have to pay the $140 owed after insurance, since I had to seek a second opinion to get a correct diagnosis. She became very defensive and told me that I had better listen to Dr Mengarelli, because he was a retina specialist and the other doctor I saw wasn't. She proceeded to read my chart over the phone to me. Theresa asked me how long it took for me to get an appointment with the second doctor, as if to indicate he wasn't busy nor a good doctor. Theresa told me if I didn't pay my bill, she will turn me over to collections and I replied I was fine with that because I didn't feel I should pay for a misdiagnosis. I have never in my life been turned over to collections and this will be a first. I've never even been late on a payment in my life but it's the principle of the matter. During our conversation Theresa told me Dr Mengarelli and the second doctor both work in the same eye surgery clinic. A soon as I got off the phone with Theresa, I called the second doctor's office and asked if he and Dr Mengarelli could confer and give me a consistent diagnosis since they worked together and knew each other. The two doctors did confer, and they are on the same page that I was misdiagnosed, and I DO NOT have Macular Degeneration, for which I am thankful. The second doctor's office was the one to relay this information to me I have received no communication from Dr Mengarelli concerning him misdiagnosing me. In a second phone call to Theresa, she did confirm that Dr Mengarelli did tell her that I did not have the disease but would still need to pay him. Two days ago I canceled my future appointments with Dr Mengarelli due to the misdiagnosis of a disease that causes blindness and there is no cure. Those days of thinking I was going to go blind were devastating. Had I not gotten a second opinion, I would have gone through life expecting to go blind. Today I got a certified letter in the mail from Theresa that they had dismissed me as a patient. I was hoping the packet would be from the doctor letting me know he made a mistake. However, I didn't intend on returning to him as a doctor so the dismissal is mute. The entire debacle has been handled unprofessionally with the diagnosis and the unprofessional response from the office employee. Theresa has denied she said the things she said over the phone, which doesn't surprise me at all due to how defensive she became and her abrasive nature. I hadn't planned on returning to a doctor that gives out wrong diagnosis but her letter of dismal was most likely Theresa's way of protecting herself from me having a future conversation with Dr Mengarelli and informing him of her actions and what she said about the other doctor and her reading my chart over the phone and telling me Dr Mengarelli was a retina specialist and the other doctor was not. (the other doctor is a retinal specialist) I caution any one who uses Dr Mengarelli to ensure he shows you your scans and explains the diagnosis in detail. I felt he had one hand on the door knob the entire time I was in his office. He was very hurried. When I told Theresa this, she said it was because he is busy. The other staff at McDonald have always been wonderful and I highly recommend Dr Coats and Bob in the optical department. My husband and I have spent over $3000 with them in the last year on glasses alone. I have always been treated with respect and care until this recent incident.

I specifically requested my optometrist to set up a referral for eye lens replacement. After a…read moreweek I called McDonald Eye Associares asking if they received the referral. The girl on the phone said they had and it was noted in my file they tried to call me to set up the appointment. I told her I had no missed calls from them and she pretty much insinuated I was a liar and instructed me to call back. I have yet to receive a call to schedule the appointment. This is a $7,000 - $9,000 surgery. My guess is they don't need my business. if this is how they run their office I can only imagine how they treat patients post-op. Now any trust I had in finding the best for someone dealing with my eyesight is null and void in regards to this business. They definitely need new office staff.

I just had my third yearly eye check and contact fitting with Dr. Dinwiddie. I love this office…read moreand the entire staff! They make you feel welcome from the phone call to make the appointment, until you walk out the door. Super friendly staff and a cute office that is squeaky clean. Dr. Dinwiddie is very professional, knowledgeable and friendly. She never makes you feel rushed and takes care to address any concerns. They are doing a great job to keep the office moving through Covid and will walk you through the extra steps to limit contact with others. They have a great selection of frames, if you are looking for new glasses!!

I have not been to the optometrist here yet, but I did pop in to check out their selection of…read moreglasses. I love their variety of brands here. It can be hard to find stylish and unique glasses around this area, but they deliver here! I definitely will be coming back!

OK. The first time I went here, to get a diabetic eye exam referred to these guys by Community…read moreClinic I got the exam and then my eyes were so dilated I couldn't see ANYTHING but blurr and they let me choose a pair of glasses and when i finally got my glasses they were sooo ugly. :( But this time my mom came in with me and she helped me choose a way better pair and um well. I'm wearin them now! haha and they are good ! So i'm happy. Just maybe don't try to pick your new frames blindly.... I looked like a female dahmer for a year. :| the decor is nice, the arrangement of the building is ..interesting, with like multiple different waiting rooms, a separate area entirely for the glasses, and then a area for exams and a entire other separate area for surgeries. I can't speak to the surgery side of things, i have not had surgery on my eyes before. Hopefully i wont..but i mean u never know. Anyways um it's agood place and the doctor was really nice and made it easy to follow directions. the receptionists were quick to respond to each patient and the paperwork you fill out when you get there is minimal enough that you can finish it before you get called back by the nurse for your preliminary eye exam. The nurse i had was also very accomodating to me and she was patient when I had trouble figuring out how to use the little vision tester box. overall it's a great place, but its the only eye doctor ive ever been to so im just gonna rate it a 4 since i dont have anything at all to compare it to.

2:30 appointment. Show up 1/2 hour early respectfully so. Well it's after 4:00 and still have not…read moreseen the doctor.

While Dr. Murphy was absolutely amazing and provided great care, I'm extremely disappointed with…read morethe front desk and tech staff. I requested that my prescription be transferred from another pharmacy, and it's now been nearly two weeks with no progress. I've called three times, and each time I was assured someone would call me back once it was sent in--yet I've received no follow-up and the prescription still hasn't been transferred. I shouldn't have to chase down my own prescription or beg for basic communication. Additionally, the front desk staff was not friendly or welcoming when I arrived. Unfortunately, due to this frustrating experience, I will not be returning to this eye clinic and cannot recommend it to others.

What a great team! Dr. Coats was very friendly and Cindy was able to find me a pair of frames that…read moreI really like and are just my style. Really glad I chose this location!

Set an appointment for 11:00 AM and ended up waiting over an hour in their reception area. Will…read moreavoid this optometrist going forward.

The doctor was fine, but everything else was awful! I was seen by the doctor on 3/18 and did not…read morereceive my contacts until today, 5/21. They had to order trial contacts for me, and something happened where the trials did not come in until 5/10. They did give me a pair of contacts to wear until the trials came in, however, that pair is well over a month old now and has been giving me trouble for the last week or so. Pricing is also ridiculous! A contact lens exam wasn't covered by my insurance, so I paid full price of almost $120. I did have $200 through my insurance to spend on contacts, however, they charge way too much for those through the office and I ended up paying $50 more per box or $100 more than the price that is advertised on walmart.com and other competitor websites. I will never use them again and plan to go back to a family practice next time. If you have VSP, it is definitely not worth it to come here.

Super nice receptionist and doctor! Very flexible with me trying a few different trials, contacts…read morecame in quick!

Horrible place, this place charges so much more then other places and even the people here are…read morecrappy, don't waste your time and money go anywhere else then here! I have went here for years and they never got my prescription right.