I arrived at LGH at 11:30pm by ambulance I was taken to the back for care sometime after 8 am the…read morenext morning. The ER was nasty and the older black man at the window was unnecessarily rude to the wrong people. A big S/O to Cindy, and Emilia they were amazing. Another big S/O to Bella and Dr Patrick West morning shift yall were amazing. Bella you were fantastic. Thank you 4 for making a very bad trip a little easier. I appreciate yall. DR West you are the best!!!. My 5 star rating is strictly for the staff mentioned above.

I give up trying to get on at this place. I have 13 years in nursing most in psych but also ICU and…read moreHospice. Multiple applications and never even considered. You would think they would want all they help possible way their ER is.

This surgical center allows you to avoid a traditional hospital stay for "minor" surgery that does…read morenot require in-patient care. (Mine was for an eyelid repair.) You arrange a date with your own doctor and go in for the procedure when it is convenient for you. I had a pre-op exam by my own doctor first. I was led to a comfortable curtained bay and the prep procedure was relatively quick. The fine nursing staff allowed me to my dignity, despite the well-ventilated gown. I was pleased by the skill of the IV nurse. My valuables were all locked into a locker for safekeeping while the surgery proceeded. I met with the surgeon and the anesthesiologist who thoroughly explained the procedure and answered my questions. After the 30-minute procedure, I found myself in the recovery area, where I was assisted in getting my head back together and returning to my street clothes. My valuables and eyeglasses were returned to me. When the proper time had passed, I got my discharge instructions and my ride arrived (no driving for 24 hours) All told, everything worked fine and I had no objections or concerns. I was treated very professionally. What else can you expect from a "boutique" hospital stay? By the way, the surgery was followed by a good old Hardee's Famous Star, since it had been 12 hours since anything to eat or drink. That was a great burger.

The lack of quality of care at this facility should be reported to the Virginia Health Department…read moreand the licensure should be stripped for the safety and care of patient's in the emergency room. I came here by ambulance for a fall at work on a commercial property , with sustained injury in excruciating pain to my lower limbs and back. No regard to my pain level or injury. I could have any types of injury from the impact. Cervical injury or spinal fracture. Fractured hip or nerve injury. Again, nothing done for four hours just waiting. The compassion for humanity is just lacking as I watch people in severe pain ignored with the clerks eat their lunch stoic in the window. Totally dissatisfied and will be calling the news media outlets and the Board of Directors at the general. This is horrible !!!! CLOSE THE DAMN DOORS

A heart attack has a remarkable way of stripping life down to its essentials…read more One moment, you are moving through an ordinary day. The next, you are entrusting your life to complete strangers, hoping they possess not only the clinical skill to save you, but the humanity to care for you while they do it. In the beginning, they did. The paramedics were extraordinary. The surgical team was exceptional. My first night nurse was everything a frightened patient could hope for, attentive, reassuring, and fully present. They explained. They listened. They made me feel safe. Then I was transferred to the Critical Care Cardiology Unit. That is where my confidence in my care began to erode. Ironically, the newest nurse on the unit was the one who restored some of it. While the experienced nurse she shadowed seemed far more invested in conversations about Pilates, weekend plans, and shopping, the newer nurse was focused on me. She noticed subtle changes in my condition and recognized an allergic reaction to a medication before I even understood what was happening. If experience alone guaranteed excellence, their roles would have been reversed. As the day went on, the pattern became impossible to ignore. Medication scheduled for 3:00 p.m. did not arrive until 3:53..after I asked for it five separate times, to five separate people. A technician stopped in the middle of inserting an ultrasound‑guided IV because his wife was calling. He walked away mid‑procedure to answer his phone, leaving me lying there while he discussed "material issues" at home. I can only assume she must be quite the conversationalist. Somehow, an entire day passed without anyone realizing I had not eaten breakfast, lunch, or dinner. I was not fasting. I had no dietary restrictions. No one asked. No one noticed. It took the evening nurse, just beginning her shift, to recognize what everyone else had overlooked. The following morning, during my first MRI, I was scared. I had never had one before. Instead of preparing me for what to expect, my nurse seemed far more concerned with where to leave her Starbucks cup, her phone, and her earrings. She made the moment about her first‑time experience, not mine and then spent the procedure in the control booth visiting while I lay in the tube alone. By then, I had reached my limit. I told them I was leaving. Only then did people begin appearing in my room, one after another, urging me to stay. And I could not help but wonder: Where was that urgency when my medication was nearly an hour late? Where was that concern when no one noticed I had gone 36 hours without a meal? Where was that attentiveness when I needed reassurance more than anything else? I can advocate for myself. I can ask questions. I can say, "Something isn't right." But what about the patient who cannot? The elderly woman with dementia. The man recovering from a stroke. The patient on a ventilator. The frightened person with no family sitting beside the bed. Those are the patients I have not been able to stop thinking about. One nurse made me feel protected. Another made me feel invisible. That is more than a difference in personality. In a Critical Care Cardiology Unit, it is a difference that can change outcomes. To the paramedics, the surgical team, my first night nurse, the newer nurse who recognized my allergic reaction, and the evening nurse who realized I had not eaten all day ..Thank You! You reminded me what healthcare should be. The rest of my experience reminded me why patients, and their families, must never stop advocating for themselves. Why we the have social media platforms, to inform,to warn and have awareness for ourselves and our family. #PatientAdvocacy#HealthcareAccountability#QualityOfCare#PatientSafety#CriticalCare#CardiacCare#NursingExcellence#Lynchburg, va #centrea#Centralynchburg Generalhospital

I got excellent care, was so patient for 5 days. The nursing staff was excellent. My room was…read moreclean. The food was excellent. The doctors helped me understand what was going on and what to expect

Hello to the CIO and Board. You Failed me you failed the community. You need to teach…read morecommunications skills, you need to teach how to talk to older adults and those with brain issues including strokes or even bumps on the head. You staff had been totally drained of compassion, the ability to listen and any communications skills. I want a refund for the fees and 1 the 18 hours I spent there out of my life for NOTHING....