DO NOT HIRE THESE GUYS !! WASTE OF MONEY AND DISRESPECTFUL !…read more My 95 year old grandma had these people out to clean her carpets. They charged her 30 dollars extra to clean a spot that needed extra attention. The guy didn't even put effort in to clean the spot in the living room, you can still see the spot the same as it was before he came out. The carpet after he left was so wet you could see puddles from your foot prints. They also advertise an offer of 10% off for seniors and he did not give her this even when she asked about it while he was writing up the invoice with her. Worst of all he opened her refrigerator without asking and tried to take a canned drink for himself and when my grandma said something about it and told him to get out of there he said "I need something to drink" and was rude about her not having a beverage for him after she offered him a glass of water and he said no to it. Absolutely awful experience and do not recommend giving this company any of your hard earned money.

Not a pleasant experience from start to finish…read more Originally set an appointment for Friday between 2pm and 4pm. I know this was made for Friday because when I was on the phone making the appointment I remember them repeating back Thursday, saying "you mean Friday, right?" and them agreeing. I also told them we have 4 rooms to do and buy their 5 room package (one of our rooms is ~400 sq ft, and they cap a "room" as being 200 sq feet max, so that one counts as two). I mention we have a hallway connecting the rooms and they say they'll go ahead and do that too (two of our rooms are ~100 sq ft). I get called Wednesday and am told they'll be out on Thursday. I again say it was for Friday and am told they aren't available Friday. I'm not happy but agree since I just want to get this done. I get another call Thursday morning asking if we can move the appointment up to be sooner. We call back and leave a message saying we can do it after noon. I get called again an hour later and confirm we can do it between noon and 1pm. I'm told the cleaner will call ahead with the time they'll arrive. I get a call at 12:10pm from the cleaner asking me why I'm not home and that they've been waiting at my house for 10 minutes. There was no call telling me they were on their way or that they were going to arrive right at noon so I was running an errand. They sound very frustrated as though this was my fault for wasting their time. We have pets, and one of the main reasons for this cleaning to to take out pet and urine smells. Their website says they will deodorize your carpets and they list pet odor and urine stain removal as part of their service. When I arrive I find out the treatment for urine is an additional $0.36 sq. ft, which more than doubles the cost of the service. They do not list this or price this anywhere on their website, so I guess you only find out when they're already at your house. On top of that they charge an additional $15 for the hallway that I'd been told they'd just take care of, and the cleaner acts annoyed that I'm asking and trying to understand why the service has doubled in cost. They do pet odor and urine stain removal, but urine odor costs double, something that was mentioned by nobody and is not on their website anywhere. Their website explicitly states they have no extra or hidden fees. Not my experience. I received a call a few hours after asking how things went. The moment I started telling them the issues I had their tone changed and they couldn't get off the call fast enough. I would not recommend this company.

I had Steve stop out to clear out a drain in my basement that was leading out to the street he was…read morein and out very quickly very professional left everything super clean super nice guy would highly recommend

They smashed the wall at the bottom of the stairs while they brought the equipment to the basement…read more Extremely rude on the telephone. Would not recommend.

I can't believe we waited so long to get our ducts clean! Currently renovating my childhood home…read moreand we've always had pets... my allergies seemed to be worse and worse everyday. We ended up replacing our carpet and had Kura clean our ducts before and after the carpet. Neal was friendly and did a great job. He even sent me the pictures and video of what they found. I am shocked that I was breathing this in everyday!!! New construction dust? Older home and not sure if they've ever been clean?!? Spend the money and get them done! It is one of those things you can't see, but was worth it. My allergies are not as bad as they were 6 months ago!

We requested to get our vents cleaned. The engineer showed up on time and explained along the way…read morethe work they were doing and showed our interest was well warranted as our vents needed it. Money well spent.

Unfortunately I have to post a negative review. McFarland facilitates Koehler warranty work &…read moretherefore were dispatched to our home after Koehler was super awesome and warranty replaced our leaking faucet. Koehler overnight aired a new faucet to our home. Upon arrival, McFarland was told multiple times the faucet was leaking. They completely ignored ours & Koehler's request to replace the faucet & instead took the new faucet with them & blamed the water leak on something else. In turn, we were forced to pay a different plumber $175 only to come out & tell us what we already knew...the faucet was leaking. Here's where it gets horrible...I called back to McFarland and Marcia McFarland who answers the phones was completely rude, dismissive & short with me. She also forced me to call back to Koehler to open yet another ticket (which I presume would allow them to get paid for a 2nd trip) which meant another 45 min on hold. Upon connecting to a Koehler rep, I was told by the rep that apparently Marcia had already added notes essentially stating I was lying & the faucet wasn't leaking. I was furious at this point. Because of these notes, I had to capture a video of the leak (which I then did) & send to both Koehler & McFarland. Once the new ticket was created I called back to McFarland to schedule the 2nd visit. On the call I inquired about reimbursement for the $175 I paid the other plumber to come out & tell me the faucet was leaking. Marcia went off on me!! She has NO PLACE answering phones for a company! Sooooo RUDE! She was yelling at me stating they wouldn't come to my house now unless I signed a form stating they were not responsible for the $175. I disagreed...they are 100% responsible for us having to have a second plumber out to verify what they should have accepted the first time they were there. To wrap it up, Steve did come out and replaced the leaking faucet eventually & all works now. Unfortunately we are out the $175 and McFarland is to blame but we have no recourse outside of litigation. Avoid this company at all costs as they take zero responsibility for their mistakes.

As fine a group of people as you could ask to work with for the repair of our indoor hot tub. Very…read moreknowledgeable, accommodating and reliable. Their technician was a pleasure to work with both times that were required to assess the problem, order parts and then install. He was very patient in explaining our system to us and made the process very simple to understand. This group gets six stars in my book.

I completely understand why there are so many positive reviews. Lee showed me everything I needed…read moreto know about the sewer line and more. Both he and Jackie worked hard and completely cleared my sewer line. I need to have additional work done was was given some great referrals. They really went above and beyond to keep my house clean while getting a sewer line cleaned out.

I was a little nervous as we were getting some water pooling and the lines are OLD. He was…read moreterrific. Did a great job, affordable and clean process. I wouldn't hesitate to use them again (and will)!

I called Mike for an estimate to replace our AC unit as it was not cooling. With out my asking, he…read moreadded freon to the system and got us cooling again. What a guy. Now that's customer service.

AC went out when hot weather hit us in June. I called these guys and the owner dispatched his son…read moreto come and check it out. He left us with a $4000+ quote to replace it. While he was here he broke the breaker on the outside of the house providing power to the unit. I remembered a friend who has a son in the business. He came over and $215 later I had cool air. It was nothing more than a defective capacitor. I called the owner of A and A and he seemed sincere that he needs to work more with his son. Here's the issue - I asked for my $75 back that he charged me to have his son come out and tell me completely false information. I have received no reply from him and he cashed my $75 check. And by the way - it cost me $138 to have an electrician come out and fix the breaker. My advice - go with a reputable firm. This isn't where you should take your business.