Do not trust this company. I had annual maintenance performed and was told everything looked good, however, the unit did not turn on at all when the technician left. When he came back the following day, he said the motor was broken -- funny how I had no problems before he touched the unit, and how this was not mentioned to me during the original appointment. He says he heard a noise but it had gone away. The technician went outside to call the company then told me they would call me and left. The company did not call me, so I called them and spoke to a man who told me it would be $800 to fix the unit. I told him I paid for a service and ended up with a broken unit, and he said he had to call the technician, despite just having just spoken to him. He said he would call me back and he never did. I made several attempts to call and sent an email to customer service and still -- 5 days later I have not received a response via phone or email. I was left with no A/C on a weekend and had to hire someone on a Saturday to fix my issue. I discovered a slew of other issues with not cleaning the unit properly, etc., through this new technician. This company preys on people who just call the number on the sticker on their unit for service and trust that it's the right thing to do. They do not care about you - they just want your money. read more

I had the privilege of meeting Omar Gonzalez, an outstanding AC technician who from the start impressed me with his superior knowledge, professionalism and wonderful customer service. This exceptional individual, gave me a detailed outline of what was needed and made sure I was provided with the service necessary to complete my order. Please commend Omar for his integrity, dedication and willingness to assure that all the clients are left with satisfaction and contentment, he is an asset for this organization. I will always highly recommend Central Air Control and call this establishment any time air conditioning service is necessary and of course request that Omar Gonzalez be my technician, who is an important and superb worker. Maria and little Gaby Catalano are grateful for the outstanding service. read more

Central Air Control - Gaby Catalano - Heating & Air Conditioning/HVAC Near Me - Hialeah, Florida

I had purchase a brand new home in 2021 and immediately after moving in my thermostat went out. I called and they replaced it. now 1 year later the thermostat went out again. I called and they said it wasn't under warranty. Would cost me 150 dollars. This was after i sat home sweating my ass off for 3 hours. I went directly to a AC parts supplier and found the thermostat. The supplier said it has a 5 year warranty. I called these people back and they lied to me once again and said it had a 90 day warrenty and it would cost me $150 dollars to replace. I told them I am looking at the box and you are lying right to me. so i said here is the deal. I will come and pick one up from you or you can drop one off but i am not paying you for a defective item. So you have option A to give me one and i will install myself or option B I will make sure everyone knows how poor of customer service you have. The guy on the phone said he will take option B. So here we are. Have took photos and sent it to my enter community and now they have lost the entire neighbors business due to the fact they installed all units at our location. So good luck and thank you for lying. read more

Central Air Control - Lies... they said they had a 90 day warranty! - Heating & Air Conditioning/HVAC Near Me - Hialeah, Florida

Greedy people. Charged me $260 to change the compressor capacitor (a $15 part on Amazon) in 10 minutes. While I understand that I have to pay also for the knowledge, not only for the labor, the part, and the trip, I still consider this a rip-off. Especially when there are others out there charging about half. Unfortunately, I found this out too late. A physician gets paid a quarter or less of that amount for a visit that most often takes more than 10 minutes. Outrageous! read more

By far the most unprofessional company I've done business with. The only reason I called them was because they installed the unit in my new home. Never again. They have an answering service that was not appropriately sending them my work request when our new AC unit went out. After finally reaching someone in their office, they finally arrived just after 5pm. When the technician arrived, he diagnosed the problem, said the part was under warranty, however it would be $65.00 to just show up and $115.00 to replace the capacitor. $180.00 for a simple part. Leaving me no choice (family in the house and it was almost 90 degrees inside), I agreed but under protest. He replaced the part in under 15 minutes and had the invoice prepared sitting in his truck. That's $12.00 a minute. The issue is no one in their office ever told me it was $65.00 to show up and then I would be charged for labor to replace the part. Had I known, I would have called other companies instead of waiting till 5pm and having no other choice. I called numerous times to speak with a manager but no one ever called me back. I did however receive a nice call from someone in their accounting department that said the managers were busy. She then said we usually charge $225.00 to replace that part. This company charges way too much and their customer service is non existent. By the way, many other persons in our new community have also had issues with them. I also learned that most professional AC companies can perform warranty service on your AC system. It is not necessary to contact the installer. Hope this helps. read more

Central Air Control installed the original air conditioners in my GL Homes community. I have had to call them three times over the last 10 years. Each time they have given me an accurate diagnosis of my issues and quoted me competitive prices. Their technicians are very knowledegable and I haven't see any instance of them attempting to mis-diagnose in order to over charge. I haven't been ask to write this review but I did so because I see some negative reviews which I don't feel reflect the quality of service I've revcieved over the years. read more

This place is a hit or miss with the customer service . The only reason is getting three stars because they are sending Julian who knows his work because the rest of the people they have sent to me have no clue . I made an appointment for the guy to come at 2 because that's when I was going to be home but all of the sudden the guy just showed up at 11:30 un announced and no one called and I'm was on my way to a class so than when I spoke to the service receptionist she told me 2 o'clock was fine . It is now three pm and I'm sitting here waiting . I called to let them know what's going on . They give exact times . They told me 2 now she is saying 2-4 well you could have saves me time . I hate it when people waste your time for no reason . Let the customer know and be clear. Customer service should be over the top not half off . I'm disappointed with their how they handle their customer services ... read more

This is the second time I use this company with similar results both times. Most recently, I called after they opened at 8 am. They where able to have someone come out quickly. Once here they were able to assest the problem right away and change the part. The technician was here at the time they said he would be (he actually came early). Contrary to nightmare stories I have heard about companies trying to sell whole units instead of changing a part and being more cost effective, Central Air Control changed the part and was much more affordable. I have pets and the technician was very pleasant with them too. The technician explained the problem and knew what he was doing an was easy to communicate with. I highly recommend them. read more

I was recently in the market for a new central AC unit and selected Central Air from a pool of 8 companies that came out to give me a proposal. I decided on purchasing a high efficiency Carrier comfort system and selected this company as one a the few listed on Carrier's web site as both an authorized dealer and NATE certified. I also read other online reviews and checked BBB and in all cases they seemed like a good company. The two techs, Jose and William, came out to do the install on 3/27/15 and exceeded my expectations. They were true professionals and kept me informed every step of the way and did a stellar job on the install. By the time they left, I was already an expert on the new system. The city inspector came out a few days ago to inspect the job and noted that it far exceeded code requirements and that it was one of the best central A/C installations he's seen. The unit has been solid since installed and I couldn't be happier with the service rendered. Kudos to Jose and William in particular, and the rest of the Central Air team involved for making this a great experience. read more