I needed an alignment from my vehicle (new tires) and wasn't confident in the dealership to do it…read morecorrectly. I've used Moss for some other things in the past so figured I'd get it done by them. Great experience! The appointment time was kept by them, and their estimate of time was spot on. They actually completed the work a little ahead of time! Friendly people, from the counter to the mechanics! One of the best places to go for your automotive needs! They aren't cheap, but when you want the assurance of having work done correctly and a place that stands behind their work, this is the place to come to. And my vehicle alignment wasn't bad at all, but I can definitely feel the difference over rough roads. The confidence that I have in going into the winter months knowing everything was done correctly is comforting, and for that, I thank Moss Motors for keeping their high standards.

Best auto shop in Kerrville! They go the extra mile. Have used them for work on both my vehicles…read more Thanks for the service ******

Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed

Great service, great price, got me in to look at the funky noise my car was making, and had it…read morerepaired within 15 minutes of getting it on the lift. They explained what caused the noise, and stated it was an easy fix, not what I feared. They are friendly and personable, and they have created a loyal customer.

Had ac issues they were efficient and did a great job. They kept us informed of timelines etc…read more Highly recommend them!

great service. got me in right away and finished in half an hour. no attempt to upsell for unneeded…read moreservices. excellent quality, good value, and professionalism. just an oil change this time, but if I have issues in the future will definitely go to them.

Darrell was very accommodating and completely professional. They did an excellent assessment of my…read morecar needs and what impressed me the most, is their big sign in front of the store asking for an honest review of their services. Will definitley be going back.

Got a regular oil change here, the general manager Derek helped me out. He went above and beyond by…read moreexchanging my oil pan plug with a spare he had on hand, (no charge) and then performed the shops typical practice of checking/topping off all fluids. It was quick and easy, and the shop gives a 25% discount for veterans! I would highly recommend this shop and service to anyone in Kerrville who would like work done. They also perform brake work, and fluid flushes. For routine maintenance required, they also give coupons. I can't commend enough how easy and good of a service I received here, thank you Derek and grease monkey for the good work! I will return.

I have always had great service at this location. They are quick and Eric, the technician, is…read morefriendly and does not perform any work without permission.

Amazing, thoughtful, honest. After a head to toe inspection, they tuned my 1972 C10 to perfection…read more Highly recommended!

I had them replace my AC in my 2015 Chevy Colorado. They did an amazing job! The price was right…read more The time to do it was right. Their shop is SUPER clean! They are extremely nice people who go out of their way to make the experience as easy as possible! I lost my key the day I was supposed to take my pick up to and they knew a guy who would make me a new one for a fraction of the price the dealership wanted! They are just down right good people! I will continue to use them for all automotive needs! Thank you guys!

Shout out to this amazing tire shop. A and A Tire. Called Sunday and Donal (hope I spelled your…read morename correct) was really helpful. Went in Monday morning and they had our two new tires mounted, rotated and out the door in about 45 mins. Thanks for your fast service and being so helpful. Y'all were amazing.

We bought four new tires from them October 1st and they said I needed an alignment so I scheduled…read morean alignment for 10 o'clock Saturday so I drop it off at 8:30 on Saturday. They call me two hours later to tell me they couldn't get to my vehicle and they didn't know why it was scheduled, there were other people in front of me. Which is their mistake and they should've caught it before I walked out of there. I could've taken my car and had it done in the morning in Boerne or San Antonio at Toyota. I told him I was leaving my car early because I was headed to San Antonio. Had I known this at 8:30 when I dropped it off, poor customer service on their part. So now here I am on a Saturday at 1:46 having to take it somewhere else could've been done this morning. Waste of a whole morning now afternoon

Bought my F-150 here and love the truck. I travel around the country doing disaster recovery and…read moreneed my truck in excellent running condition. Had brakes and rotors replaced in Oct. 2025 and cost were just under $1000 dollars. Arrived in South Carolina 5-months later with a bad vibration and had to have them replaced again. Another $1100 dollars. Dealer there stated rear rotors were aftermarket. Checked my receipts for me and confirmed part numbers were not Ford. No warranty from Ford except for manufacturers defects, but I expect factory parts and equipment. Who warranties the aftermarket parts? Not very happy.

Tok my truck to Ken Stoepel Ford to get warranty work done. It had a transmission vibration. They…read moretook the truck in and supposedly fixed it. Got it back and it was doing the same thing. Took it back again. They told me it was the tires and they needed to be changed. I changed tires and it still had the vibration. Asked them to do a road force test. They said that they did. When I picked up the truck, they were going to charge me $60 for the road force test. I was going to pay it. They said they waived the charge and took care of it for me. I was grateful. I then asked several times to get the results of the road force test. After several emails and calls later, they have pretty much told me that they had "paying customers" and couldn't be bothered by us because we were a warranty job. They did NOT do the road force test as stated. They have been rude and completely disrespectful. I emailed the store manager, and he blew us off and pushed us off to someone else. I am EXTREMLY UNHAPPY with the dealership, the way we were treated and the attitude that we received.