Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed

great service. got me in right away and finished in half an hour. no attempt to upsell for unneeded…read moreservices. excellent quality, good value, and professionalism. just an oil change this time, but if I have issues in the future will definitely go to them.

Darrell was very accommodating and completely professional. They did an excellent assessment of my…read morecar needs and what impressed me the most, is their big sign in front of the store asking for an honest review of their services. Will definitley be going back.

these guys are a joke since David left. they do not have a clue what they doing and will lye…read morethrough there teeth. made an appt to have tie rod ends replaced and switch on blower motor fixed. 6 weeks and 5700.00 later got my bus back. oh and this was the second time it was in for same issue. took them three time to get the correct tie rod ends. blower motor switch was more of an issues they could not find a short. All they has to do was to replace the 8 foot of wire from fuse to blower idiots

I had my RV towed here on a Sunday. Thinking they could help. They will not service anything over…read more20 years of age. Nor could they recommend anywhere in the area of Kerrville that could help me. The man did recommend going to a completely different town even though I did let him know my rv was not drivable. After doing my own calling I was able to find a handle full of people willing to help. It would be nice to have a message on their voicemail saying they will not service anything over 20 years.

I needed an alignment from my vehicle (new tires) and wasn't confident in the dealership to do it…read morecorrectly. I've used Moss for some other things in the past so figured I'd get it done by them. Great experience! The appointment time was kept by them, and their estimate of time was spot on. They actually completed the work a little ahead of time! Friendly people, from the counter to the mechanics! One of the best places to go for your automotive needs! They aren't cheap, but when you want the assurance of having work done correctly and a place that stands behind their work, this is the place to come to. And my vehicle alignment wasn't bad at all, but I can definitely feel the difference over rough roads. The confidence that I have in going into the winter months knowing everything was done correctly is comforting, and for that, I thank Moss Motors for keeping their high standards.

Best auto shop in Kerrville! They go the extra mile. Have used them for work on both my vehicles…read more Thanks for the service ******

Kris and the team did a thorough job checking on something I thought was broken and making sure…read moreeverything was good, they did not charge me for for their time AND offered courtesy transportation while my car was in their shop. Very kind and attentive. I've been a customer for 3 of the 4 years I've lived here and trust them!

Arrived to get my California car inspection. Everyone so friendly and helpful. I see how well they…read morework, this may be why they have been in business for 30 years. Very trustworthy will return for any auto needs in the future. Thank you Joe and the other gentleman that did our inspection. GMC Sierra 150.

Always a positive experience when I've had to take a vehicle to these guys. I don't feel like I'm…read morebeing taken advantage of. Unnecessary work isn't suggested. Quality of work is tops.

Took a long time and failed to mention until the day of pickup that they charge 3.5% fee. We all…read moreknow that card companies charge and a good business plans for that and doesn't surprise customers. Also, never called to say it was done. We had to chase the progress. At almost a week we needed the car.

Great business. Quality staff. Available for questions. Great communication, through email.read more

Great, quick service. Caring staff. Have used them for oil changes and state inspections for…read moreseveral years, I highly recommend them.

AC repair was supposed to be complete. Blowing hot still. AC instrument panel wouldn't light up…read moreeither.

Tried to take advantage of a college kid...Before I go further, I dont do "reviews/complaints", but…read moreI couldn't let this go unmentioned in case some other parent is looking for a trust worthy mechanic. I'm not a "Karen/Chad" My daughter called to report she had some "major problem with lots of flashing check engine lights" (her words).... I live 5 hours away and couldn't diagnose. This shop told her it was coil problem/ misfiring and would cost $1,300. I called to confirm the only issue was a bad coil pack.... yup.... that's it folks.... an $80 coil and a reasonable labor charge and 30mins could have put her back on the road, but that wasn't in the options she was offered. A good mechanic might have recognized all the coil packs were aftermarket (changed less than 2 years ago and had a lifetime warranty from OReilly) and asked more questions.... or if they thought the coils were original said "we can fix the issue with the one coil, but you really should replace all four if possible because they are old and will also have issues"...but nope.... they saw $$$ from a young adult away from home with limited options in a small town. They lost an opportunity to win loyalty for being honest... may not have earned a fat check this time, but I would have known who to call or recommend to someone else in the future. Take my story with a grain of salt, I only spoke with the receptionist about the work needed and they waived their diagnostic fee. Hopefully this was atypical for them and they aren't in the habit of gouging customers. but just in case, now you know my story.