great service. got me in right away and finished in half an hour. no attempt to upsell for unneeded…read moreservices. excellent quality, good value, and professionalism. just an oil change this time, but if I have issues in the future will definitely go to them.

Darrell was very accommodating and completely professional. They did an excellent assessment of my…read morecar needs and what impressed me the most, is their big sign in front of the store asking for an honest review of their services. Will definitley be going back.

Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed

Kris and the team did a thorough job checking on something I thought was broken and making sure…read moreeverything was good, they did not charge me for for their time AND offered courtesy transportation while my car was in their shop. Very kind and attentive. I've been a customer for 3 of the 4 years I've lived here and trust them!

Arrived to get my California car inspection. Everyone so friendly and helpful. I see how well they…read morework, this may be why they have been in business for 30 years. Very trustworthy will return for any auto needs in the future. Thank you Joe and the other gentleman that did our inspection. GMC Sierra 150.

Most trustworthy mechanic I've ever known. I've taken my car there for the past 5 years and always…read moreleave feeling uncheated. Bill is thorough and smart, and he shows me the parts he's replaced and explains why he replaced them. As long as he's around I'll take my vehicles to Bill.

This place is fantastic. Bill, is the owner and his father John opened the business 1946. I've had…read morework done there on three different occasions. I don't think I've ever met a mechanic as thorough as Bill. He is extremely knowledgeable and his prices are very fair. You should give him a try.

Always a positive experience when I've had to take a vehicle to these guys. I don't feel like I'm…read morebeing taken advantage of. Unnecessary work isn't suggested. Quality of work is tops.

Took a long time and failed to mention until the day of pickup that they charge 3.5% fee. We all…read moreknow that card companies charge and a good business plans for that and doesn't surprise customers. Also, never called to say it was done. We had to chase the progress. At almost a week we needed the car.

If you're from out-of-town, ask for NAPA parts! I was visiting Kerrville and had my Thermostat…read moreHousing replaced just before leaving town. 8 weeks and 400 miles later the new Thermostat Housing died and I had to replace it. Replaced it with NAPA parts which has a 2 year nation wide warranty. Superior uses O'Rielly Auto Parts by default. Superior would have fixed it if I was in town, but that doesn't help travelers. When called about it Frank said he could have gotten NAPA parts for my car, but never offered it. Horrible.

These guys have done great work each time I needed them. Although the work was done faster than I…read moreanticipated they did a great job. Didn't even need the car I rented as the car was checked out and worked on same day. Reasonable and friendly service

I needed an alignment from my vehicle (new tires) and wasn't confident in the dealership to do it…read morecorrectly. I've used Moss for some other things in the past so figured I'd get it done by them. Great experience! The appointment time was kept by them, and their estimate of time was spot on. They actually completed the work a little ahead of time! Friendly people, from the counter to the mechanics! One of the best places to go for your automotive needs! They aren't cheap, but when you want the assurance of having work done correctly and a place that stands behind their work, this is the place to come to. And my vehicle alignment wasn't bad at all, but I can definitely feel the difference over rough roads. The confidence that I have in going into the winter months knowing everything was done correctly is comforting, and for that, I thank Moss Motors for keeping their high standards.

Best auto shop in Kerrville! They go the extra mile. Have used them for work on both my vehicles…read more Thanks for the service ******

AC repair was supposed to be complete. Blowing hot still. AC instrument panel wouldn't light up…read moreeither.

Tried to take advantage of a college kid...Before I go further, I dont do "reviews/complaints", but…read moreI couldn't let this go unmentioned in case some other parent is looking for a trust worthy mechanic. I'm not a "Karen/Chad" My daughter called to report she had some "major problem with lots of flashing check engine lights" (her words).... I live 5 hours away and couldn't diagnose. This shop told her it was coil problem/ misfiring and would cost $1,300. I called to confirm the only issue was a bad coil pack.... yup.... that's it folks.... an $80 coil and a reasonable labor charge and 30mins could have put her back on the road, but that wasn't in the options she was offered. A good mechanic might have recognized all the coil packs were aftermarket (changed less than 2 years ago and had a lifetime warranty from OReilly) and asked more questions.... or if they thought the coils were original said "we can fix the issue with the one coil, but you really should replace all four if possible because they are old and will also have issues"...but nope.... they saw $$$ from a young adult away from home with limited options in a small town. They lost an opportunity to win loyalty for being honest... may not have earned a fat check this time, but I would have known who to call or recommend to someone else in the future. Take my story with a grain of salt, I only spoke with the receptionist about the work needed and they waived their diagnostic fee. Hopefully this was atypical for them and they aren't in the habit of gouging customers. but just in case, now you know my story.

We were driving through Texas and had a transmission hose blow out on our truck. Matt came out to…read morehelp us on a Sunday morning and was so reasonably priced. I would give him more stars if I could.

Got a regular oil change here, the general manager Derek helped me out. He went above and beyond by…read moreexchanging my oil pan plug with a spare he had on hand, (no charge) and then performed the shops typical practice of checking/topping off all fluids. It was quick and easy, and the shop gives a 25% discount for veterans! I would highly recommend this shop and service to anyone in Kerrville who would like work done. They also perform brake work, and fluid flushes. For routine maintenance required, they also give coupons. I can't commend enough how easy and good of a service I received here, thank you Derek and grease monkey for the good work! I will return.

I have always had great service at this location. They are quick and Eric, the technician, is…read morefriendly and does not perform any work without permission.