I needed an alignment from my vehicle (new tires) and wasn't confident in the dealership to do it correctly. I've used Moss for some other things in the past so figured I'd get it done by them. Great experience! The appointment time was kept by them, and their estimate of time was spot on. They actually completed the work a little ahead of time! Friendly people, from the counter to the mechanics! One of the best places to go for your automotive needs! They aren't cheap, but when you want the assurance of having work done correctly and a place that stands behind their work, this is the place to come to. And my vehicle alignment wasn't bad at all, but I can definitely feel the difference over rough roads. The confidence that I have in going into the winter months knowing everything was done correctly is comforting, and for that, I thank Moss Motors for keeping their high standards. read more

Best auto shop in Kerrville! They go the extra mile. Have used them for work on both my vehicles. Thanks for the service ****** read more

I'm pleased with the work done by Moss Motors on my 15 year old 2007 Dodge Ram 3500 pickup truck. Dustin and Marvin determined that my oil pan and transmission fluid pan both had cracks and needed to be replaced, and sent me detailed photos and a descriptions of the problems along with the estimate for the repair. Ann and Dolly working the front office were friendly and pleasant and called me by name now. I'm pleased with the repair work that was done and I will definitely bring my truck to Moss Motors again in the future. I recommend the professional work of Moss Motors to others. read more

Moss Motors - Moss Motors sent detailed pictures and descriptions of the problems with my truck. Cracks in my oil pan. - Auto Repair Near Me - Kerrville, Texas

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Excellent service! Prices are reasonable and fast turn around. Friendly staff. We've been using them for years.

I know nothing about cars, so when my car started making noise it got me worried. I also commute 40 minutes to Kerrville for work everyday, so this needed to be fixed pronto. I brought my car in and left it in the shop for them to determine the issue and by the end of the day they had a pdf estimate texted to me with a breakdown of all the pricing. The manager spoke to me and explained to me in detail what was wrong. I brought in my car the next day at 8:00am and they were done by 10:00am! The front desk associates were very nice and friendly and made the process very easy. They also mentioned that they are Napa Certified so if I ever had trouble with what they replaced, it would be guaranteed at any Napa location. I highly recommend Moss Motor because their personal touches really set them apart from most places. read more

This place is top notch. Front desk staff are very friendly and informative. The text message diagnostic reports are fantastic! I got a picture of the actual measurements left on my break pads, and even a picture of the tech working on my vehicle! They even finished my car and hour earlier than they ball-parked. Would highly recommend. read more

This is a superb facility! I do not know much about cars, but I know great service, amazing pricing and even better quality! Whether I leave my vehicle in person or drop it off during the night(with a very convenient key drop), I am always immediately contacted and squared away. Thank you Marvin and all of the staff for making me feel like family! read more

Not from the area and needed a place to take my truck to get the A/C fixed after having a new compressor put in at a different shop that wasn't working. I called Moss Motors in the morning and they had an appointment scheduled within an hour, they found exactly what was wrong, took some pictures for me to show to the previous shop to help me get a refund. They were very helpful - will definitely be coming back when I need work done on my truck. read more

We stopped in here after our Jeep broke down in the middle of a cross country trip. I can't say enough about the quality of the customer service we received. They were able to get us in for the repair immediately, and thoroughly explained what the issue was. We also felt like they genuinely cared about us, and our safety as women traveling with kids. While the vehicle was being repaired, my sister and I started talking about taking a different route to our destination, so that we wouldn't end up stranded in the middle of nowhere if we broke down again. The sweet ladies in the office helped us map out different routes to take for the remainder of our trip, even pulling up a map on the computer so that we could see a larger view of the different routes. They were also incredibly kind and patient to the kids, who weren't exactly quiet the whole time. The staff was just absolutely amazing. Very friendly folks, I'd definitely recommend them. read more

Moss motors staff have been friendly and responsive. I have taken my cars to them for over 10 years. They have evaluated various issues, discussed the repairs, and given a written fare cost estimate. Their technicians are knowledgeable in the fields they provide. I recommend them for services they provide. read more

Amazing job with my Break replacement needs for my 4Runner. They were able to help me price these needs and got back to me very quickly, even an itemized text message! Great personable service and quite enjoyable as well. They may have lost a loved one, my condolences, RIP BO, but they've made a friend through their teamwork with me. With service like this they are bound to have a great 2021. Give them a call and they'll give you their attention, trust me it's worth the call! I'll recommend them every time I'm in Texas. read more

NOTE to review below: Moss Motors contacted me 3 days after I took my car to their shop. They apologized for not informing me in advance of the diagnostic fee. They have refunded my money. I went to Moss Motors today as I was hearing a noise that seemed to be a tire issue. I told them about the noise and could they please check the tires. They did so and advised I needed 4 new tires as they were 7 years old according to the number on the tire. I believe they only checked the number on one tire as 2 tires were purchased less than 3 years ago. They then told me about two other issues under the hood that needed addressing. I was then charged $50 for todays visit. I understand that they probably had good intentions of checking under the hood and informing me of their findings. But all I asked for was a diagnosis of noise from my tires. If they had told me it was going to cost $50 to check my tires, I would have thanked them, left and found someone else to help me. I'm happy to pay for services rendered, which in this case it seems no more than $20 would have been sufficient. I am new to Kerrville and was hoping Moss Motors could be my new auto service center - doubtful that will happen now. read more

I have 7 light trucks that I take to Moss all the time. They give me a great price and do the work quickly every time. Ive grown so use to their great work I don't question their pricing. read more

I have found Moss Motors to be a very professional service. The receptionist was very polite and helpful. My repair job was completed in a very timely fashion. I will continue to use Moss for all my future repairs. read more

wow this guy has BALLS! I told him that my dist. cap needed to be replaced. He swore that it was my $500 time chain and not my $45 distributor. They did the work and Moss actually gave me my car back running EXACTLY the same. I went and purchased a dist cap they put it on and VOILA! problem solved. Not only did he walk off and leave the premises when I was speaking to him about blatantly ripping me off, they charged me to put the cap on. The Kerr co D.A. said there was nothing he could really do. How many good people has this guy ripped off? read more

I took my vehicle for a simple inspection to get my annual "sticker" at the courthouse. No "biggie" here, just a simple task. After being turned away from the inspection station I've frequented for years (for strange/nebulous reasons), I chose Moss Motors, on my husband's, referral. BINGO!! No wonder he's used this business for many, many years. Add me to the list! read more