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    Central Bay Roofing & Restoration

    4.5 (60 reviews)
    Closed Closed

    Get a quote

    Response time

    2 hours

    Response rate

    100%

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    Reviews With Photos

    The conversation between Central Bay and myself through Yelp.
    Carmen N.

    Let me preface this by saying that this is my experience. I understand that folks have to make their own decisions for themselves and their businesses. I used yelp for a home renovation project. I'm a new homeowner and I know nothing about caring for a home. I don't have a relationship with any roofing companies as I have never needed one in the past. Yelp suggested Central Bay because they service my area per their Yelp profile. The way that Yelp does it they ask you general questions like, your roof need, your address, your timeframe, etc. I answered all of them and using that information Yelp sent my project information to Central Bay Roofing. At this point every business contacted reviews the information and decides whether or not they can take on the project. Central Bay Roofing sent me a response 12 hours after I created the project. They were not the first company, nor were they the last, but they had time to review (or not review) the details. Justin sent me a link to set up a free estimate, which was great because it was easy to use. When I did that I submitted information on my project including my address, my renovation needs, etc. I made my appointment for the very next day. I confirmed with Justin by informing him I scheduled the estimate appointment. My message was read. Not in all this time did anyone say that CENTRAL BAY ROOFING DOES NOT SERVICE OAKLAND. I got a call 1 hour before my expected estimate time from L Garcia who was going to do my estimate who said that my home is outside of their service area. I asked him where his service area was, he said Alameda. I confirmed Alameda the city or county, he confirmed the city. I asked so you don't do any work in Oakland, he said no. He did give me his reason, which I didn't ask for, but I just think this is highly unprofessional and unorganized. I don't have much time off and they wasted my time and energy. I chose to schedule with them due to their roofing experience and high praise, but I can't say I experienced the same. If you're curious why it was because he was robbed at gunpoint on 54th Ave. I live on 51st Ave. What's unfortunate is that this business is missing out on lots of renovations I see happening in my neighborhood. My city is beautiful and vibrant and growing and I'm blessed to live here. Central Bay Roofing doesn't want to be part of this community and I respect it. But I don't respect them wasting my time. They didn't even cancel the Calendly event. So I'm still getting notifications #wtf

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    3 years ago

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    Justin B.

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    Justin B.

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    3 years ago

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    3 years ago

    They did a great job! Took some waiting for them to be free but that just shows that they're good

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    8 years ago

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    2 years ago

    I only need a small repair. They managed to come out and repair it pretty quickly and at a reasonable price.

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    3 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Central Bay Roofing & Restoration

    Review Highlights - Central Bay Roofing & Restoration

    From beginning to end, Justin is one of the most responsive and professional contractors we have ever worked with.

    Mentioned in 29 reviews

    Read more highlights

    Sunshine Gutters and Roofing

    Sunshine Gutters and Roofing

    (337 reviews)

    West Berkeley

    The service itself was fine and the pricing was fair enough hence the 2 stars…read more However, as one other recent reviewer also flagged, the billing and invoice payment experience was so negative it motivated me to write this review. Our estimator gave me incorrect information in developing our contract, telling me our downspouts including the downspout attachments that went underground, would be fully cleaned out during our service. When they did not clean the downspout attachments, they told me they don't do underground attachments even though the estimator told me this was included in our pricing. I paid the majority of our bill, leaving about $230 balance while I disputed the unfinished work. Eight months ago, I sent an email that was never responded to and never heard from the company again. Then yesterday when their legal department called me out of the blue to threaten to send me to collections over the unpaid balance. I replied immediately to explain the situation and their response was to say if the balance wasn't paid by the end of the day it would be sent to collections. They alleged they had called and emailed about the outstanding invoice (they hadn't - I went through my emails, spam and my phone and found no evidence of any attempts on their end to contact me). I was shocked that they took such an aggressive, threatening approach to a customer who a) they dropped the ball with and b) who was actively in good faith trying to resolve the dispute immediately once they brought it to my attention. We had a misunderstanding about the scope of work - I would have appreciated some acknowledgement or apology on their end vs. them dropping the ball completely then coming back out of nowhere to threaten me with collections. Just not a good way to do business and I am left with a very sour taste from dealing with the legal threats.

    Huge thanks to Carol at Sunshine Gutters and Roofing!…read more We had a leaking skylight that was originally installed by another company, and we were preparing for an expensive repair. We received quotes ranging from $1,500 to $4,000 from other roofers and assumed we'd be paying out of pocket. Instead of trying to sell us a repair, Carol suggested we contact Velux directly, as she thought the skylight might still be under warranty. She was absolutely right. Velux confirmed that the skylight is covered and will inspect and repair it under warranty. Carol's honesty, knowledge, and willingness to point us in the right direction saved us thousands of dollars. It's rare to find a company that puts the customer's best interests ahead of making a sale. We are incredibly grateful for her advice and professionalism. If you're looking for a trustworthy roofing company, I highly recommend Sunshine Gutters and Roofing. Thank you again, Carol!

    ASF Clean Team - An equally clean skylight!

    ASF Clean Team

    (534 reviews)

    Inner Richmond

    I hired ASF Clean Team for gutter cleaning and repairs. The service agreement included cleaning the…read moreentire gutter system and flushing/testing the gutters and downspouts. After the service was completed, I observed debris remaining in multiple sections of the gutter system and took photographs documenting my concerns. Based on what I observed, I did not believe the entire gutter system had been fully cleaned as described in the scope of work. I contacted the company on the day of the service and requested a follow-up visit. Although a return visit was discussed, it ultimately never took place, and my concerns regarding the completeness of the cleaning were never fully addressed. Because of this, I did not feel the work fully matched my expectations for a complete gutter cleaning. To be fair, ASF did perform significant work, including gutter repairs and cleaning in other areas, and the company ultimately worked with me to reach a mutually agreed resolution of the matter. Future customers may wish to inspect the gutters carefully after service and document any concerns promptly.

    The technicians did an amazing job power washing our house and cleaning the windows. They were very…read morecareful and respectful of the property as they moved the equipment around the house. The work was completed quickly and the house is sparkling clean. The clean windows give me an optimistic outlook on life! I've used ASF Clean Team before and I'll surely use them again.

    Custom Exteriors - Infinity from Marvin windows and patio door

    Custom Exteriors

    (383 reviews)

    We had all our windows replaced with Anlin Delmar dual pane windows from Custom Exteriors 14 years…read more(2012) ago. Never knew about life time warranty until last month, one of the window cracked. We didn't have any receipt or anything, just an email we did 14 years ago. We just contacted the company on their website and amazingly, they have the record by the address. The service department was so helpful, they contacted us and contacted the manufacturer to set up appointment with the case number to get it replaced. The windows were replaced 14 years ago in one day and we had many custom sized windows. The amazing thing is they know exactly which window that cracked by us describing the location of the window. Anlin Delmar (Milgard) called us and setup the appointment. They came and replaced the windows in a few hours. It was amazing and we're extremely happy. Now we know, go with the best and reputable company like Custom Exteriors and a good manufacturer like Anlin Delmar to have after service years after the work is done. Would we recommend Custom Exteriors and Anlin Delmar? The answer is obvious, YES.

    I've been a customer of Custom Exteriors since shortly after I moved into our home in 2005, when…read morethey replaced all of my windows. I had such a positive experience that nearly two decades later, when it was time to replace my front door, I hired them again. Because of our climate, the door can swell and shrink during periods of extreme rain or heat. Customer Exteriors has now come back three times--at no additional charge--to make adjustments so the bolt lock continues to work properly. I've been especially impressed with their customer service. They respond promptly to calls and service requests and stand behind their work long after the installation is complete. That kind of reliability is hard to find, and I imagine it's a big part of why they've been in business for so long. I would definitely use them again.

    Central Bay Roofing & Restoration - roofing - Updated September 2026

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