In November 2024, I entrusted my 2025 BMW to Moppert Collision Center, hoping for timely and…read moreprofessional repairs. Unfortunately, what should have been a straightforward process turned into a four-month ordeal due to ongoing disputes between Moppert and my insurance provider, Progressive. This unnecessary back-and-forth resulted in significant delays for repairs that ultimately took only two weeks to complete.
Throughout this process, I experienced unprofessional behavior, particularly from the owner, Doug Moppert. Even on the day I arrived to retrieve my vehicle after four long months, I was met with further frustration. Doug Moppert refused to release my car, initially claiming that it needed to be washed--a concern I expressed was unnecessary given the circumstances. When that excuse was dismissed, he then cited an inability to process the deductible payment and insisted I return the following day, citing "company policy."
This led to an incredibly disheartening moment, where I was left sitting in my rental car, overwhelmed with frustration and disappointment. After some time, Doug approached me and stated that if I was willing to wait, he would clean the car and release it. I agreed, and eventually, another employee processed my deductible payment before Doug finally returned my vehicle.
During the four months my car remained at Moppert, I endured rude and condescending treatment, including being yelled at via email, scolded by another employee, and misled by Doug Moppert himself up until the very last day. The lack of customer service and professionalism was appalling. Additionally, their practice of inflating estimates and delaying repairs until all supplemental payments are approved by the insurance company only prolonged the process and maximized their payout.
Moppert claims to be a Certified BMW Collision Center, but the certification they reference is from their Pennsylvania location. The Tilton Road, Northfield, NJ location does not hold this certification.
If you're in South Jersey and need collision repairs, I strongly recommend taking your vehicle elsewhere. Even if it means covering towing expenses yourself, taking your car to a reputable facility will likely save you time, money, and a great deal of frustration.
Attached is a screen shot of an example of the way that a Moppert employee expresses herself in an email thread with the client and Progressive.
