A&M did a great job on my Prius that needed a ton of work after driving cross county. They finished…read morethe car much quicker than I expected and were transparent about the cost of the repairs

Got a quote which was double others and insurance's estimate for bodywork. Shop shop around.read more

This auto shop used to be very good. But now it is horrible after the management changed. I had a…read moreState inspection there, they forced us to change the brake pads! about 7-10 days after brake pads replaced, every time when I brake the car, it makes a hissing sound, it sounds like the pads worn out completely. And they charge 3% credit card surcharge unless you pay them cash!! Will never to go there again!!

I dropped by Lei's Auto and told them that my power window is broken. I want to know how much they…read moreare going to charge to replace it. At the time, they were about to close, so I said I could drop by the next day. The guy strongly suggested I leave my car there so that they could work on it first thing in the morning. Given we are both Chinese, I believed him. So I left my car there and asked him not to work on it until he gave me a quote. I didn't hear back from them the next day, so I called. They told me it's going to cost more than 1000$ to fix the window. I think it's too expensive and wanted to figure out something else. However, when I went to pick up my car, Lei's insisted on charging me 45$ for the mechanic inspection. I didn't think it was fair, but as a lady who wants her car back, I had no choice but pay the 45$. No one informed me that leaving my car there would cost me 45$. In fact, I think they set me up for this. Not honest people, not recommended. 再去lei's auto之前， 我就打电话说我的电动车窗坏了。 需要修理。 我到了lei's修车厂时，他们快下班了。我说我可以先开走，等他们查好价格再过来。当时的一个工作人员强烈建议我把车留下，那他们明早就可以早点开工修理。我说那你要先给我个报价才可以修理，他说好，明天一早就给我电话。第二天并没有人给我电话，我打过去好几次，然后才有人给我报价说要1000多刀。我觉的太贵了，就想把车先取回来。去取车的时候，lei's一定要收我45刀的mechanics检查费。说白纸黑字在墙上。可惜我头天来的时候并没有进屋，也没有看到这张纸，也没有被告知过。这应该就是欺负我一个女生，想拿回车不得不给钱的感觉。付了45刀买个教训，也给各位同胞提个醒。

Called on a Saturday afternoon and got an 8am appt for Monday. So professional and welcoming…read more Service was fast to replace my windshield- a couple hours. Received a thank you goody bag and tshirt when I picked my car up. I highly recommend this place!

Great business, very professional, exceptional service, the repair was expeditiously performed,…read morepricing was extremely reasonable, definitely recommend,

I'm very happy with the service. The staff was professional and kept me informed throughout the…read morerepair process. Everything was done with great attention to detail.

I contacted this shop about repairing my truck's front differential ( ear bracket broke .. newer…read moremodel issue cause of the new cast aluminum instead of cast iron) and sent them photos of the issue. After that, I never received any response. I understand shops can be busy, but completely ignoring a customer after they reach out is frustrating. I was hoping for at least an estimate or some communication. Unfortunately, the lack of response made this a disappointing experience.

Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...

Frank helped us out when he didn't need to. Excellent service at a fair price. We highly…read morerecommend Joe's!

Joe Long operated this auto repair shop for decades. Joe passed away several years ago and the shop…read morehas been operated by a series of other people since he died. The good reputation of this shop is strictly based on Joe Long's supervision of mechanics, but that is long gone. Service there has significantly deteriorated since then. I miss Joe, as does my family fleet that once numbered five vehicles. Joe maintained them for about 25 years and I never had a problem with his mechanic's work. (I'm a "farm boy" with some mechanical and DIY skills, so please know that when you read this review.) I took my Prius there for annual inspection about a year ago, and reported no known problems on this highly reliable 2010 car with about 130K miles. They called me and said "It's in pretty good condition for its age and miles but many of the cushions in the suspension system are badly deteriorated and need to be replaced." The price, with inspection (which it already passed except for this issue) was $700. I told them "I have owned six Toyota's during my 60+ year driving career and all of them were very low maintenance and highly reliable, I drove each of them at least 150,000 miles and never needed any suspension work--not even to replace shocks or get a wheel alignment. I simply can not believe what you are telling me." They said to come pick up the car. When I did I saw elevated on a repair rack my neighbor's car with front and back suspension components disassembled and hanging--obviously as part of the process to replace these suspension component cushions. That auto was less than 1/3 the age of my car and I could not believe it needed this type of suspension work. I took my car to Midvale Auto in East Falls and it passed inspection without a problem. Avoid East Falls auto like the plague!

great work at a great price and very friendly and knowledgeable. Awesome place to do business for…read moreyears

I can't say enough about this business. They are the…read morebest!!! They were referred to me via a conversation with a person who lives in my complex. Being new to the area, I took a chance and contacted them. I am so glad that I did. They did an "outstanding" job on my car!! I can't stop looking at it. Their customer service was impeccable. And...I was more than satisfied with what they charged me for all of the work that they provided. I am spreading the word about this wonderful business.

These guys are great! Replaced a crankshaft sensor for me in a couple hours , after I had my car…read moretowed to another shop(which cost me $120)....the first shop couldn't do the job and cost me $$$ just to tell me they couldn't do it...: John and Accu-Tune did a great job in no time! Thanks a bunch.

We were referred to Accu-tune by a friend and what a GREAT recommendation! Car trouble is…read morestressful, we have no knowledge and always expect the worst. I called and the woman who answered was incredibly friendly and helpful, took all my info, got me scheduled quickly and grabbed the owner, Matt, so I could further explain what was going on. Dropping the car off was a breeze and within a few hours Matt called with a diagnosis. I really appreciated the time he took in figuring out what was going on, driving the car to feel what we were experiencing and running diagnostics. The repair was not a huge one and Matt gave me clear pricing before ordering the part. He communicated that there was a delay in the part getting delivered, which was fine, and the car was ready early the next day as he said. This shop is a gem, clear communication, knoweldgeable, honest and not pushy. We will be going nowhere else from now on!