Incredible friendly and helpful staff. this is the second time i've had them replace a windshield…read moreand they do an amazing job. They were also $50 less expensive than any of the other shops i called around to. 11/10 would recommend to a friend

I called three separate windshield repair companies to get a quote for replacing the windshield on…read morea 2010 Chevy Traverse. We got the quote and scheduled the appointment with Brooke, who was the most professional person we talked with when comparing the 3 companies. Lorne was the service tech. He was prompt and very detailed. In addition to great service, they were also the most reasonably priced. I am very pleased with this company!

I had a very small chip in my front windshield. I called up my insurance company and they said Safe…read moreLife Auto would be the place where we I can get it fixed. I called them up Safe Life Auto and they said they would send their roadside assistance to come to my house fix or replace the window since it is covered under the insurance I decided that I would just replaced the whole window. But I wanted to go to there on-site place since that's just my preference. I set up an appointment which was pretty quick they got me in when I got there it was a smooth check in I decided to wait in there waiting room and within an hour they had the window completely removed and fixed with a new window. At this point I have no problems with the window it looks totally brand new and I would highly recommend this place. Unfortunately I wasn't able to get any photos but the place was clean and they had some water and coffee in there waiting room.

I had my windshield replaced by Safelite in 2024, and I recently found out the cowl panel under my…read morewindshield is completely missing--something that should have been reinstalled during the original service. When I reached out, instead of taking responsibility, I was told there's "nothing they can do" because too much time has passed. That response alone tells you everything you need to know about this company. This isn't normal wear and tear--this is a part that was either not put back or not secured properly during installation. Now I'm the one stuck dealing with it while they refuse to stand behind their work. It's extremely disappointing to trust a company with your vehicle and then get zero accountability when something goes wrong. If you're considering Safelite, just understand: once they're done and paid, don't expect them to help you if there's an issue later.

Just had Alex replace the windshield on my Honda. He was 10 min early. Called before he showed up…read more Super professional and personable! I drive 1000 miles a week between Columbia and Charleston on 26 so I'm sure I'll call him again in a couple of months.

I cannot say enough kind words!!!! From the sweet woman that called me and scheduled someone to…read morecome out to my apartment first thing the next day, to Alex getting here promptly and fixing my windshield in 5 minutes! The experience was seamless, and unlike a lot of other places the people represent the company were wonderful and easy to talk to. Alex updated me through the whole process and made small talk. Things like this make a lifetime customer, and i can say without a doubt i will always come back. These were the kind of people that make you want to break your windshield just so you can talk to them again (joking). Thank you all so much!!

Great service, fast and friendly. Amazing quality glass and installs. Highly recommend to any…read moreperson or business.

From the owner: Capital Glass Service offers auto glass repair and replacements at affordable prices with…read moreoutstanding customer service. We are family owned and operated, serving Columbia and the surrounding areas with more than 15 years of experience. We are recognized by insurance companies as a preferred glass shop. Our knowledgeable staff can assist you with calling a claim in to your insurance provider and scheduling a trained technician to come to you the same day. In the event your auto glass has to be specially ordered, we will send a technician out to clean up any broken glass and secure the opening with our crash tape system, giving you the ability to continue operating your vehicle and protecting it from the weather. Be assured that your glass installation and repair will be done right. We stand by our work! For the life of your vehicle, we will guarantee your new glass against leakage and defects. Our warranty covers workmanship, products and materials. Residential Glass Services: Double Pane Windows, Single Pane Windows, Insulated Glass Units, Storm Windows, Tempered Glass, High Performance Glass, Patio Door Glass, French Door Glass, Storm Door Glass, Side Lites, Custom/ Standard Mirrors, Mirror Walls, Custom / Standard Table Tops, Beveled Glass

These guys are great and are there to help you from start to finish. They come to your house or…read moreoffice and do a grey job replacing your windshield the correct way!

From the owner: Auto glass repair. Auto glass replacement. Windshield repair. Windshield replacement. Car glass…read morerepair. Truck glass repair. Free mobile service to most of SC. We call your insurance company for you

The folks at Baker are great! I can't speak for the repair service because my car was totaled. I…read morespent several hours in the lobby waiting on my wife to pick me up and my belongings after the accident. Every one I met was genuinely concerned about me and were very accommodating. They even kept the doors open late on a Friday until my wife could get there from Charlotte. I had multiple phone calls afterwards due to my insurance company leaving the car there for over six weeks. Every time I spoke with them the were very helpful and informative. I can't say enough except that theses are folks you want to do business with. Thanks Baker! Steve K

Edit: 7/1/26 Updating my review to note that I have not been…read morecontacted by Geber as noted in the response, but at this point there's nothing more that can be done. I am also attaching the correspondence with SilverRock noting that the claim was approved on 5/12, the day after submitted, which contradicts the company's response as well. At the end of the day my biggest issues were with the lack of honesty and transparency, so I feel it's only appropriate to add this to my review. Unfortunately, I cannot recommend Gerber based on my experience. The staff was always courteous, but the overall process was disappointing. My vehicle was dropped off on May 7 with an estimated repair time of about two weeks, and I was told May 28 would be the absolute latest completion date. Instead, my vehicle remained disassembled for weeks, multiple promised completion dates were missed, and I ultimately didn't get it back until June 15. Communication was the biggest issue throughout the process. I frequently had to reach out myself for updates, and we were given conflicting information about the repair timeline. We also experienced repeated issues with the rental authorization, resulting in multiple calls from Enterprise while we were on our family's vacation because the authorization had not been submitted correctly. When I finally picked up the vehicle, the repair was not actually complete. The newly repaired bumper was not sitting flush and could be pushed in and out, requiring me to return the vehicle for additional repairs. I also found new scratches around the replaced "Elevation" emblem on the rear hatch that were not present when I dropped the vehicle off, adhesive residue left behind from the repair, and the driver's area was returned covered in dust and debris from the repair process. I appreciate that the staff remained polite and ultimately addressed the bumper issue, but what should have been a straightforward repair turned into more than a month of delays, repeated follow-up on my part, and a second repair visit. I hope this feedback helps improve communication, quality control, and attention to detail for future customers.

This company was contacted by my insurance company to replace my windshield. The incorrect glass…read morewas ordered the first time but they were very accommodating and work around my schedule. They were also on time when they came out and very quick.

Could have been 5 stars, But... I had a 4 hour appointment…read morewindow from 8am to noon. At ten minutes after noon I call them and ask why the tech has not shown up and I get a bunch of excuses. When I ask for a time frame that I can expect someone to show up I am told it will be after 1pm. It would have been nice to have at least received a call saying there was a problem and the tech would be late, but no. I had to call to get any information at all. A little later I do get a call and am told that it will now be between 4 & 5pm before the tech will show up and am offered to take something off the price for the inconvenience, I say that would be nice. Tech arrives at 4 and has windshield in by 4:30 then I am charged the full price for the job. The tech gets a "C" because he did not bother to contact to let me know he would be late, but the company gets a BIG "F" for some of the worst customer service I have ever seen. I will NEVER do business with this company again and will NEVER recommend this company to anyone!