Supervisor of Social Work @ Regis Care Center was instrumental in helping me with all that I needed…read morewithin the area of social work. I was at Regis for short term rehab because of an amputation of the small toe on my left foot (March 2024), which had a previous amputation of the left big toe in 2012. I was at Regis to get stronger and functional to go back home; now under home health care as well. Ms Cruz helped me so much with even picking up my mail from my apartment's mailbox and bringing it to me at the center to making it easier to be released when I was strong enough to go home. The latest thing she helped me with was SSA (Social Security) wrongfully reduced my benefits because they stated that I was living at the care center but I was discharged on July 18th! So Ma Cruz sent SSA my discharge paper and a letter explaining that I was discharged on July 18th. I'm very grateful to her and some other kind, compassionate staff at Regis Care Center. Sincerely, Erobogha Azeza

I am currently a client at Regeis Care Center, and I can unequivocally attest that it provides…read moreexemplary care in nursing, wound care, physical and occupational therapy. It is also very well kept, from the grounds to the physical plant, which is quite well-maintained and CLEAN. I find most everyone professional, accommodating and respectful. In fact, most people I have encountered here have expressed that they "love this job." The primary reason for my being admitted here is for wound care. The wound care providers are like none I have ever seen. They are very conscientious and fastidious. I can't compliment them enough! The physical and occupational therapy provided is top-notch. Clients are not warehoused, nor are they left to linger between "sets." The entirety of the staff is mindful and take note of all of the clientele. This facility's ONLY downfall is in its delivery of food services. I am at a loss to understand how it can be so deficient when every other department is wholly on point. I dare say that if there was improvement in this department, they might NEVER experience a low census, as I would expect people to be knocking down the door to receive their care.

This is in regards to the 1250 Waters place unit. The staff there are exceptional. They treated me…read moreand still treat me with concern to my needs and work with you if any adjustments are needed. The therapist Kevin, Saudi and my official therapist Demboe are great therapist. They explain everything and the massages are.to die.for.... Thanks guys. Oh before I forget Mellissa is great too....

Type of care: non existent at Times Care quality: Depends…read moreupon who is assigned to help. Office experience: None, they billed Medicare $1,149 for 1 hour with absolutely no service.

I have been at Schervier since June 4 for rehab with two knee replacement surgeries. The staff is…read morevery helpful and the nurses are great. The rehab staff is all very skilled and helpful.

The BEST rehabilitation center in the bronx and manhattan. FREE parking and transportation for…read morefriends and family. 24/7 Visiting hours and great concierge services. Long term placement is available as well. Amazing Physical therapy and quality care. Easy commute from manhattan. Neighborhood is quiet and beautiful. 15 min from midtown. Easy access to the metro north, 1 train and BX10 bus. HIGHLY RECOMMEND.

My family was at this facility, his social worker Vivette very helpful she reassured me every…read morestep of the way, she calls for meetings and was informative in everyday- Thanks to her for a very good experience.

My mother-in-law was admitted to Kings Harbor Multicare Center three separate times over the course…read moreof nearly 10 years because of complications from congestive heart failure. While her first two stays had their challenges, nothing could have prepared our family for what happened during her final admission. The quality of care appears to deteriorate the higher up in the building patients were placed.There were many days when patients sat lined up in wheelchairs along the hallway for hours with little interaction, stimulation, or engagement. My mother-in-law was still mentally aware enough to express how much she hated sitting there, staring at a wall, waiting for someone to acknowledge her. One of my greatest concerns was the lack of basic nursing care. We were told she needed to be repositioned every four hours to prevent pressure ulcers. Despite those instructions, she developed severe bedsores that became so painful she cried every time staff cleaned them. Family members visited every single day for at least four hours and never once witnessed anyone repositioning her. More often than not, my daughter repositioned her, herself because she couldn't bear to see how uncomfortable she was. Her water pitcher was often filled only once each day, leaving her with warm water for hours. There were multiple occasions when she called us on her cell phone from her room because no one would answer her call light. We then had to call the front desk to get someone to check on her. Our family handled all of her laundry ourselves. Every week we brought her clothes home, washed them, and returned them. Yet one week we arrived to discover every piece of her clothing had disappeared. Nearly eight months after her passing, no one has ever explained what happened to her belongings. Perhaps the most upsetting experience involved the financial department. When her insurance benefits were exhausted, we fully understood there would be financial responsibility for her continued stay. What we did not expect was for staff to approach my mother-in-law directly and have her sign paperwork involving her pension and Social Security benefits instead of discussing those matters with our family. By that point in her illness, her cognitive status fluctuated because her failing heart was no longer providing adequate oxygenated blood to her brain. The facility documented those cognitive changes in her medical record. Despite this, financial documents were presented directly to her while we, the family members who visited every single day, were never contacted beforehand. When we confronted the finance office, hoping for an explanation, the interaction only made matters worse. Mike spoke to me with a tone and level of disrespect that left me in tears. He insisted my mother-in-law was mentally competent to handle her own affairs, repeatedly stating that because I did not have power of attorney, I had no right to question what had occurred. We were never provided copies of the documents she signed, nor were we even allowed to review them. As a result, the facility gained access to her income while she still owned a home and had financial obligations outside of the nursing facility. My mother-in-law entered Kings Harbor for one reason, to rebuild her strength through physical therapy so she could hopefully undergo heart surgery and return home. Instead, we watched a vibrant, intelligent, independent woman steadily decline while under their care. At 80 years old, she was anything but a typical nursing home resident. She loved following current events, discussing politics, listening to music, watching sports, and engaging in meaningful conversations. She still had a passion for life. Rather than helping her maintain the independence she still possessed, it seemed that the focus became managing her decline instead of maximizing her quality of life. Not every employee lacked compassion. The Physical Therapy department, especially Yelly, genuinely seemed invested in helping my mother-in-law regain strength. There was also an aide named Terrie whose kindness and compassion stood out during an incredibly difficult time. Their humanity is something I will always remember and appreciate. After she passed away in January 2026 while still a resident of Kings Harbor, I began receiving bills at our home demanding payment of her outstanding balance. Receiving collection notices while grieving her loss felt insensitive, inappropriate. Based on everything my family witnessed and experienced, I cannot recommend Kings Harbor Multicare Center.

My experience with Heart to Heart Homecare was truly amazing, and I'm so grateful for the…read moreopportunity to be part of such a supportive and well-organized program. From start to finish, everything was clear, professional, and focused on helping us succeed. A special thank you to Monique Morris--she is an outstanding teacher who genuinely cares about her students. She explained everything in a way that was easy to understand, took her time with us, and always made sure no one was left behind. Her patience, encouragement, and positive energy made such a difference and helped me feel confident every step of the way. I also want to recognize Mello, the coordinator, who played a huge role in making the experience smooth and stress-free. Mello was always helpful, organized, and available whenever we needed guidance or support. Their communication and dedication kept everything running efficiently and made us feel supported throughout the entire process. Heart to Heart Homecare truly invests in their students and sets you up for success. I left feeling prepared, confident, and excited for what's next. I would highly recommend this program to anyone looking for quality training and a team that really cares. Thank you again to Monique Morris, Mello, and the entire Heart to Heart Homecare team for such an incredible experience!

Amazing company very organize and professional when it comes to the rules of the company and…read moreprotection for the patient - Kasey

Due to my grandmother's health concerns, we moved her into Willow Towers in order to ensure she was…read morein a safe and controlled environment. Every time I visit her, I am astounded at how much the staff cares about her and how they have made this transition as easy as possible. I can tell that my grandmother is relaxed around her care team and they have always been attentive to her and any health concerns that come up while she has lived with them. From walking into the building to my grandmother's room I am surrounded by friendly faces and an impeccably maintained building. I could not recommend Willow Towers enough!

Micki Buchanan at Willow Towers Assisted Living in New Rochelle is amazing. My grandmother is…read moretreated with kindness and genuine love by all of the staff. The facility is always clean, and my grandmother truly enjoys the activities and food. She especially loves being part of the book club and attending the live music events. It gives our family peace of mind knowing she is happy, cared for, and engaged every day.