BUYER BEWARE!! In late December 2023, I purchased a 2022…read moreRoxor from Mahindra &Mahindra & King Machinery in Hamptonville, NC. Over the past seven months, it has been in the shop for warranty repairs for more than two months. Mahindra & King Machinery has had the machine in their shop for over 60 of the 210 days since the purchase. As of this writing, the machine has been in the shop waiting for repairs that were not completed in the previous visit. The buying and licensing process was disorganized. Mahindra & King Machinery assured me that preparing a Roxor for street use was straightforward, but the process took two days of my time with no concise guidance from Mahindra & King Machinery . I had to visit the NCDMV office twice, a vehicle inspection station, my insurance agent, replace a nonfunctional headlight, and obtain correct documentation from Mahindra & King Machinery . Three days later, I was finally legal to drive on NC highways. A few of my negative experiences include: 1. When I first got home the radiator water was lower than the fins in the radiator core. This occurred was having driven directly from the dealership. 2. The first time it rained, the interior of the cab was extremely leaky. It was as wet inside as outside all while sitting still. Rain puddled on the roof and funneled through the roof attachment openings. 3. The heater/AC fan failed with less than 30 days and 800 miles on the vehicle. The cab filled with smoke, the fan motor screeched loudly, and hot molten rubber insulation flowed onto the floorboard. I reached out to Mahinda & King Machinery for assistance, expecting timely service and support. Over a month later, the machine was released as repaired. At that time, I specifically asked if they fixed the AC and were certain it worked. I was assured the AC did work, but they could not be sure because it was winter. When I questioned this, I was told the Roxor AC did not operate like an automotive unit but rather like a tractor's unit. I have doubts about the accuracy of this explanation. Possible explanations for the inaccurate explanation include: 1) the technician was not knowledgeable about the thermal cycle of compression and expansion; 2) did not understand my question; 3) thought I would not know the difference myself or 4) I was plainly lied to so that I would leave, I hope not. These experiences and several other interactions have left me disappointed and frustrated. The initial excitement I had for Roxor has been overshadowed by poor customer service. As a customer, I expect timely, professional, and supportive service when issues arise, and Mahindra & King Machinery failed to meet these expectations. I realize there are circumstances outside of their control, but at a minimum, I expect to be kept informed of the progress. I advise potential buyers to beware! Consider these points before making a purchase from Mahindra & King Machinery. Great products are important, but reliable and effective customer service is equally crucial. J. Wade White, Jr.

Exceptional experience from start to finish- friendly, professional and expedient. Megan Shaw and…read moreher team took great care of us as we purchased yet another great piece of Kubota equipment!

Came to NC on vacation and helped a friend bring her Kubota mower in for service. She requested…read morefull service on mower and either sharpen or replace blades. QC was horrible oil fill left loose didn't bother to check air pressure in tires they got mud on tires and didn't bother to wash it off mechanic told her blades were fine ( I took them off and had them sharpened for her because they were dull) then charged her 5 hrs for maybe 2 hrs of half assed work . What has happened to customer service and these businesses thinking this is remotely acceptable. Hope your out of business soon with a valuable lesson learned

I have a Kubota L3130 tractor that is taken good care of ,kept inside all the time.I bought a front…read moreend loader from Blue Ridge Tractor they installed it and I've had good service out of it.Several years ago I took my tractor back to get a 700 hr valve adjust service.They let a piss poor mechanic do the work he left lots of bolts out of my tractor,they sent him to my house to replace what was left loose from his half ass work,however I continue to find bolts not on my tractor .Just removed the dash to replace a broken spring found 5 bolts missing this makes 9 I've had to replace myself .Dont know who he is but I wouldn't let these people work on anything he thinks nothing of his job or customers.

From the owner: Kubota, New Holland & Bush Hog Farm & Consumer Equipment Dealerread more