I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

I've been into this business several times. The owner is knowledgeable and honest. For a smaller…read morestore, there is a variety of items to choose from. I recommend everyone to check out Texas Coin Collection.

This small business and its owner Ken are great to deal with. very knowledgeable and help answering…read morequestions. Ken is a HONEST and FAIR minded owner and I have used him for almost 3 years. Prices are FAIR on both Selling and Buying. Super friendly and easy to do business with. HIGHLY recommend in Harker Heights.

This store staff is always great and super helpful. Gabe, Lexie, and the rest of the staff are…read morecompletely top notch!!! Thank again for your assistance!!!

This has to be one of the largest pawn shops I have visited. The selection is extensive, and the…read morecustomer service is Great. Their store Manager, Gabe, is very eager to help you and makes things very smooth. Joann, who is one of my go-to sales/pawn brokers, is amazing, kind, and very helpful. Caleb, who is another employee that I like to go to, is very knowledgeable about the items I have brought from them. Matt is my go-to when I am purchasing guns, gun accessories, or if I just need questions answered about an item in the Gun department. And the overall value of the items there is great; their prices are never too high.

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.

Do not give this place your business!!! The customer service absolutely sucks. I returned after…read morerecieving bad service before and nothing has changed. Plenty of other great shops around town.

The guy outside with the music was polite so two stars. The ladies inside immediately made a…read morenegative comment when I walked in. Then the high prices hit me. PS5 controllers, $55, $65...the same as brand new in the store. Nintendo Switch (console) $248...but no dock. $299 brand new in stores. If you don't know, you don't know and spend more than you need to. Upsetting and no need to return.

I went to this pawn shop and met with the owner Michael. He was a very nice guy and his staff was…read morevery helpful. I strongly recommend this place.

Be VERY careful in dealing with this store. They will initially make an offer to you only to renig…read moreon it and start nickeling and diming at every opportunity. I would not recommend ANYONE shops here as it is obvious the store owner Michael Lazar is FAR more concerned with trying to screw over his customers than trying to earn repeat business and stand by his offers.