Not impressed AT ALL! I called and asked for the rented water softener to be removed as soon as possible. The guy said he would call me back and let me know when they can get this done. Week and a half later....crickets. I call again and I'm told to call back Monday and talk to Lee the service manager. This is ridiculous. It's not a time consuming or complicated process to remove a water softener. And why can't they figure out when they can do this? Scheduling is not that hard. And neither is communication. I complain to hubs who tells me that this company is notoriously difficult to work with and drags their feet terribly on water deliveries so he and his colleagues are without water regularly. I have to question why anyone is using this company. Are there truly no other options in the valley? Well, we sold the house and your rented water softener is still sitting in there. This is not my problem and I sure as heck am not paying for it anymore. read more

Service, service, service!!! Andrew is on it, anytime I've had problem, he is always quick to respond to my calls/text. The week of Thanksgiving we had a part go out on our hot tub. I texted Andrew some photos of the part and he was out there the very next day to fix it. Our property is also located out in the middle of nowhere and they had to go out of their way a few hours each way. Also, the delivery of the Hot tub was pretty epic its self! We highly recommend Central Washington Water INC and would use them again in a heartbeat. read more

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I've used CWW for about 15 years for our hot tub which is way out in the mountains. CWW has been really helpful over the years helping me troubleshoot problems over the phone, when a visit or repair isn't possible (snow 6 foot deep). When I've had to have a repair, it does take awhile (1-2 weeks) for them to get out to me because I wait until they can double up with another customer or two. I could do a dedicated call, but since I am 3 hours, one-way, up in the mountains away from Wenatchee, travel costs for a repair visit are really expensive. The repairs are expensive. I've never gotten a bill and thought, 'oh hey, that was cheaper than I feared.' The bills are always a bit of a sticker shock. Like $250 to replace a mixer knob or $300 for a new oxone-ator. The biggest was $4000, but that was when the tub froze :-0. They had to drain the tub, take it to Wenatchee, and do a tear-down of it in their shop. But overall my Hotsprings hottub has been quite reliable. I've had it 15+ years and only had 3 repair calls, not counting the time it froze--which was due to some guests not filling it up after kids where playing in it and the tub shut down when air got sucked into the tubes. However, CWW has always tried hard (over the phone) to help me troubleshoot and fix the tub myself so I don't need to have a repair person come out. read more

I had always used the dealer I bought my hot tub from for repairs and maintenance but had a bad experience with their customer service. I decided to try Central Washington Water. They have to come a long ways (1+hours) to see my tub. They were willing and they were here with in days of my call, not weeks. I worried what they might diagnose me hot tub problem to be as it was leaking out from the motor compartment. I was pleasantly surprised it was something (leaking gasket) they could fix promptly and was $400+ less than I had been quoted by my local hot tub dealer for a COMPLETE MOTOR REPLACEMENT! Lee was kind and customer service oriented and I will recommend him and CWW in Wenatchee to my friends for sure. Thank you for treating us so fair and like we were important, even though we are so far away! read more

I feel compelled to write a review after reading the negative ones. I've been using CWW for almost ten years and am very satisfied with the service I have received. They close our pool each year and have done some minor repairs. It maybe a bit pricey but what isn't? They have always been friendly to me whenever I am in. read more

Have been having service to our 12000.00 hot tub for the last two years, and there seems to be a common theme to the reasons for items failing on our albatross. You - the owner - are always at fault for everything that fails. It's not the crappy half assed services or the fact that they will drag out a repair to line their pockets with labor dollars (80.00 an hour), just you not taking care of business. Case in point, our circulation pump just died three days ago. It's 1 1/2 years old, the reason? You the user - too much cianuric acid from chlorine! My contact said that the service person tested the water and found that the acid level was way high. This is probably what ate the seals out of the pump. Well, I just drained and cleaned the tub TWO WEEKS AGO! How can the acid be too high! I have been using the same tub of chlorine for the last 7 months? Too much chlorine? I change the water every 3 months like clockwork! I did not argue- just going to move on. I am done with these people, stay away - buy elsewhere. read more