Terry did a fine job a few years back. But this time around…read more(time for another sweep of the chimney) he simply hasn't responded. No one answers when I call. The voice mail is full. and no response to emails send in Oct and then now. Is there still a business??

We have had our stove pipe cleaned by Terry several times over the last five or six years. He is…read moreprompt, thorough, and leaves the stove and house as clean if not cleaner than when he arrived. He does excellent work. Tom H

Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

Law Enforcement Involved to get my money back. Fraudulent & cowardly owners trying to "rob Peter to…read morepay Paul." They think the public's money is their free bank account to do with what they please. Do your due diligence before handing these criminals money. They have a long history of trying to rip off the community. Don't make the mistake many have before. I've notified The Chelan County Sheriff (Case #22C13118), Washington Attorney General, and Better Business Bureau (complaint link below). Jennifer McNeill (President) and Paul McNeill (Vice President) of Underdog Innovations Inc. The Entity name over Seasonally Living and registered with the Washington State Department of Revenue. On 6/02/22, I made an initial $2000 deposit on a Covana Legends spa cover and was told that Seasonally Living would put in the order immediately to the manufacturer, they did not. On 6/14/22 , I hand delivered Seasonally Living a $12,000 cashiers check for an increased down payment. Julio (Manager) told me the covers were averaging 90 days for production and delivery. This was later verified by Covana themselves in December. At 90 days, I naturally began to follow up when I had not heard anything. Because they rarely answer their phone, which I always thought was strange, I physically went in to follow up. What I would receive could best be described as lip service and deflection. Julio, would continue to give me fake delivery dates and said it was pending production/delivery. Basically lies and misinformation every time I followed up producing nothing in writing. On 10/27/22, I received this text from Jennifer, "Hello this is Jennifer with Seasonally Living. We are getting the shipping quotes now and finalizing the details for the cover to arrive. I won't have any specifics until Monday at the soonest" that's last time I heard from Jennifer and all my attempts to contact her have been ignored (until getting the Sheriffs office involved). On 12/1/22, I finally had enough and demanded a refund in person. Julio, continued the excuses and said he doesn't process refunds, it's Jennifer. So I said, Jennifer doesn't respond to my calls or texts, so call her and relay my message and say I want to speak with her. He called her, relayed my message and when he said that I would like to talk to her, she obviously refused and then hung up the call further avoiding me. That evening I sent an email to Jennifer demanding a full refund. It was Ignored. On 12/2/22, I went in late afternoon to follow up and received the same excuses from Julio and Jennifer continued to be unresponsive. I had no choice, but to report them to the local Sheriffs office who now Investigating them for fraud. Handing a check this large to Jennifer is the bait she needed to expose the real frauds the McNeills have always been. It's clear they have used my money for other things, rather than actually placing my order because the manufacturer confirmed they were never above a 90 day production time line, yet Seasonally Living has been sitting on my money for 6 months. Outcome... In early January 2023, the Sheriff literally had the cuffs out ready to arrest Jennifer and miraculously after stalling for 5 weeks she produced the check to the Sheriff and mailed it to me. I finally got my refund the middle of January. They will make every effort to rip you off. Stand your ground and notify the agencies that are already aware of their criminal behavior. Contractors, other spa companies, Manufactures (Artisan/Marquis) etc etc. all are aware of these criminals. Please read the BBB complaint below for more information. https://www.bbb.org/us/wa/wenatchee/profile/hot-tubs-and-spas/underdog-innovations-inc-1296-1000140140/complaints#1369213205

Fantastic service. Fatmir was able to diagnose the problems with the two gas fireplaces in our…read morehouse that were not fully functioning. The home inspection did not uncover any problems when we bought the house, but Fatmir was able to diagnose the issue and fix it. Highly recommend this company

We were having problems with our fireplace and needed someone to troubleshoot the issue. Several…read moreneighbors recommended Ignite Fireplace Services so we them a try. They showed up on time, and got straight to work. The found the issue and fixed it very quickly. They were priced fairly . When they left it worked well and looked like brand new. Highly recommend!

We needed the chimney pipes reinstalled on my son's wood stove after a remodel. The service person…read more(Jesse?) arrived on time (a little early, actually), inspected the situation, and showed me how to do it myself (and even gave me the necessary screws). Also pointed out that the bricks in the stove needed to be replaced and told me where to get them. Saved me a lot of money. Very pleased...not common to get service like this anymore.

Jesse arrived within the time window and did a great job. He inspected our chimneys with photos of…read morethe details in all of them, and emailed the full report with a detailed estimate breakdown the next day. Very professional and knowledgeable.

Used them on multiple houses. Always come and do a very thorough job and explain what has been…read morecovered. This most recent time they came out the next day because it was an emergency. I would highly recommend and will continue to use

I had put out a search through Yelp to find a fire place repair service. Asher Ohana from One…read moreChimney Services responded immediately and even texted me. I ignored him at firstbecause I was intimidated just by looking at their website. It shows pictures of them repairing old style chimnies. Mine is a modern insert type. However, I decided to text a picture and ask if he repaired this type. Of course he does!! We scheduled appt. in the same week. The problem with ours was the pilot kept going off & on for several months then completely went off. Asher immediately found the problem. I think it took more time to unscrew the face plate. There was a loose wire causing all these problems. Asher explained why this happens. He only charged me for the service fee. Asher is honest & professional. I am really satisfied with his work and will call in the future for any repairs.

Outstanding service, highly recommend! Cody was great with…read morehis communication, quick scheduling and service conducted. He took great care of our inspection and cleaning and gave lots of valuable information for ongoing usage of the fireplace and what I can be looking for in the future. Great value for the service, will definitely be using again! ​

From the owner: Keep your home warm and safe with Chimney Butler! We specialize in expert chimney and fireplace…read morecleaning, sweeping, and repairs. Our professional team ensures your stove and chimney are running efficiently, free from hazards, and ready to bring comfort to your home. Trust Chimney Butler for reliable, top-quality service that keeps your fires burning safely all year long!

Everything went well, they cleaned our very bad wood stove pipe and made zero mess. Nice gentleman…read moreas well

Did a great job! Friendly and fast. Fixed my chimney cap, cleaned and didn't make a mess. I would…read morerecommend him to anyone that needs his services. Pricing was reasonable.