Absolutely disgraceful service. We organized for our small dog to be shipped from Montreal to…read moreLondon, UK this past September. How can we begin to explain the absolute disaster that took place? To start with, as others have said here it was a nightmare to try to reach the kennel to begin with. We spoke first with a Nicole who was very clear in her explanation of the details of the application but very rude and sharp with her words. We get it, they are busy and once we finally heard back after two weeks (Tim admitted that we may have gotten lost in the pile of applications) we were then dealt with appropriately, but after that, a lot of the correspondence was confused with repeated questions and repeated information. Everything was then set up and approx 4 weeks later our little Morty was picked up by Tim and taken away to the kennel where he would spend two nights and three days including a trip to the vet before then being shipped off to the UK with Air Canada Cargo. Morty spent one night at the kennel and the next day we found out through a friend ON FACEBOOK that our dog was MISSING from the vet that he had his check up with. What then proceeded was a web of lies, mixed information and stress/trauma that our dog is STILL recovering from nearly one month later. Essentially, the incompetent worker from the kennel who took Morty to the vet opened her car door and attempted to put a collar on him while he was free to run...which he did. Unbelievable. So imagine, we hear from our friends who have seen a notice on social media that our dog is missing and no-one NOT A SINGLE PERSON from manoir Kanisha contacted us to let us know. We rushed over to the vet (while calling the kennel who straight up lied that he was fine and well in the kennel) and through a process of elimination we found out which vet he was at. We arrived and the woman who had lost him said he was missing for one hour and had been found by her husband. Fast forward to when we managed to speak to Tim who said he was missing for three hours and had been found by a stranger who had seen the missing poster they had printed. Super super strange and highly unprofessional. You have to understand, while waiting to find out if he had been found (as the kennel lied and told us he was fine and well while we knew he was missing) we were trying to change flights to the UK with our baby, completely stressful and absolutely unnecessary. While we understand accidents happen...we shouldn't find out that our dog was missing through social media and find that the kennel was lying to us...we have paid $3,000 to ensure that accidents DONT happen. We wonder if the kennel would have ever told us about the incident as he was found in the end. He was then eventually brought back to the kennel for his second night where we are sent one photo of him (we were promised two to three pictures) and Tim's excuse was that the light was too poor to take photographs...we were getting more and more infuriated and nervous that we were being lied to once again. Then, our dog arrives in the UK and his blanket that he needs to keep him soothed was missing...we reach out the UK and they say he was never shipped with a blanket. Of course, the incompetent kennel had shipped our dog without it. They sent it and it arrived to us just a few days ago. This whole ordeal cost us so much stress and anxiety and to be honest, our dog has become incredibly anxious and traumatized because of this. This shouldn't have happened like this, we paid for our dog to be kept safe and well and to be shipped in comfort. Lastly, Manoir Kanisha offered to pay for the vet bill from the vet where he was lost...that was promised to us both in writing and over the phone from Tim and we haven't heard a thing. Nicole was one of the rudest people I've frankly dealt with in customer service. We demanded compensation and received 0, not even a response back. We advise anyone reading this to stay FAR FAR away from this kennel; unprofessional and rude and to top it off... lying to us about the state of our dog. BOYCOTT BOYCOTT BOYCOTT.

During a pressing personal emergency I had to have my standard Poodle boarded for almost six weeks…read more I wanted the best for her so I chose to board her at Manoir Kanisha. Their service was first class from the moment they picked up my dog from my family residence and took her to the Manoir Kanisha. During her boarding I had regular telephone contact with staff and received pictures confirming that she was doing great and in optimum care. I had peace of mind that she was in the right place and with the right professionals. When I needed to extend my dog's stay for a week during the holiday season, a place was made for my dog to stay at Manoir Kanisha. When my dog was finally delivered to me she was in perfect health and very affectionate. I would like to thank Johanne, Nicole and all of the staff at Manoir Kanisha. Happy New Year and Best Wishes! Anna and Jazmine :)

I don't like taking my dog to a dog park. I've had bad experiences. So when I found out about this…read moreplace where I can have my dog run freely without being worried about anything else is great! They also offer different kinds of services regarding the training of your pet dog and there is also pension. Love coming here!

if I could put zero I would. I took my small 5 pound dog there for grooming, the only thing they…read moredid was cut his nails and badly cut his bum area. Nothing else was touched ..Nothing at all. first and last time going there, and the place was very sparse almost as if they just moved in .

Have been coming here for years!!…read more This place is amazing! My little baby always looks super handsome and fluffy after his bath and cut xox hes like the cuttest doggie ever hihi I love this place it's very hard to book though and get through their phones but totally worth the drive and I live far away but always will stay loyal they moved a while back on the other side of Samson so hopefully they update the address soon so people won't get confused how to get there ! Overall great place that takes awesome care of my doggy!!!!

The best pet store I have ever visited! Amazing service, caring sales girls, explaining everything…read morein details! I have been shopping there for years and I love the place. High quality food for my 2,bichons ! My dogs feel always welcomed there! Fresh water provided! I can have coffee there as well while my dogs play! Thank you everyone to make my shopping experience unforgettable whenever I come over to your store ! ( every 3 weeks)! Love you guys!

We have a very fussy dog in food Woouf are the only one in laval who carries this 5 star dog food…read moreStella & Chewy's on top of that They provide an excellent friendly service.It became rapidly our favourite place for our dog food plus everything else they have.

This place has been fantastic for our husky! He loves it and we love it. Fozzie (our dog) goes to…read moredoggy daycare at least once a week and we board him there as well when we are out of town. The staff are very nice and attentive and they take great care of our boy. They have incredible facilities as well (both outdoor and indoor). A peek into the file they have on our dog showed us just how attentive they really are - apparently Fozzie does not like being sprayed with the hose in the summer, he only likes mist. Amazing.

My husband and I were looking for a great place in Montreal to leave our 10-mth old lab for a few…read moredays while we were out of town. He is another member of the family and we wanted only the best for him, somewhere where he would be spoiled and pampered. We found Muzo online and it looked great. When we dropped Owen off we were not allowed to see the grounds which should have been our first indication that something was different. Owen was there for a quick four days. When we brought him home we noticed dried blood and dozens of scabs on and around his head and neck and tiny swollen bumps all over his belly. The staff hadn't mentioned anything when we picked him up so we called several times, each time we were told that the management was unavailable. None of our calls or messages were ever returned. It turns out he had contracted a skin infection while he was there. Vet bills have cost us upwards of $1000 to get rid of this infection with testing and constant antibiotics. This place is far from cheap. We certainly expected better care and service and our calls have still not been returned in regards to all of the cuts and scabs on his head. Needless to say, we WILL NOT be going back to MUZO!

Was having a hard time finding an Acana distributor in my area that had more reasonable opening…read morehours (and less staff attitude). The staff were welcoming but not overbearing. Open to helping but not trying to push sales. Very knowledgeable and straight forward but without the attitude that I find comes from most other pet food "boutiques". I left with food and treats knowing that I can order in my food next time around with a simple phone call. I was also impressed with their offerings for everything from obedience training to cat boarding. If I were stuck with no one to house sit I would certainly feel at easy dropping off my little monsters.

This spa is so amazing, they treat our dog so well and he looks and smells great after his…read moregrooming. He is a bichon mix and has a very particular look I like and only they can achieve it. Everywhere else made him look different, I never liked it. But spa 4 pattes makes him look his best, white and fluffy. He's so happy when we drop him off and pick him up there. We've been to many different groomers and this is by far the best. Give it a try! They changed locations, just up the street now 2039 rue lapierre.

Never board your dog at Les Anges Gardiennes. They stopped having someone stay with the animals…read moreovernight over a year ago, but didn't tell customers. They just pretend nothing changed. They put the dogs in cages, stacked floor to ceiling, in a tiny room with signs banning entry, so owners don't know how badly their animals are being treated. From the time the daycare closes at 7:00pm until after 7:00am the next morning there is no one there, and the dogs are stuck in little cages for 12+ hours. There is just a camera in the room and who knows if they monitor that. They make a show of putting some cats roaming freely in an office off reception, but they won't show you where they actually stick the dogs who are boarding there: in tiny cages that are off-limits and behind closed doors. I saw the disgusting room because a lovely person in reception told me to avoid boarding there, and showed me the room even though they could have been fired. The people who work in the daycare are fabulous, but the woman who runs the place, Vanessa, is super sweet to your face and takes your money, and then shoves your dog, alone and scared, in a small room and lies to you about someone being there. Oh, also, Vanessa steals tips. The people who work there are so lovely (and you should tip them!!!) but NEVER let Vanessa see you do it, she'll take it for herself, because "they owe her." NEVER GO HERE FOR ANYTHING.

The service is always thoughtful, all staff members are great (plus the pictures and brief feedback…read moreon how my dog's day went are always fun and useful/appreciated), I've been having a perfect client experience there for many months and recommend to everyone. Approved by my fluffy samoyed and his human! Highly recommend!

I have had pets for about 30 years, and I'm sorry that it took me so long to finally write a…read morepositive review about one of them. To be honest, I've never met a vet I didn't like, but Dr. James Rassi at the LaSalle Vet Clinic goes above and beyond. I took one of my cats recently who had some blood in her urine for an x-ray. When I entered the room with the x-ray scan on display, the technician was still in the room. I took advantage to ask her if the scans appeared normal. She said something to the effect of "well looks like she has some stones..." This freaked me out as I was terrified of my cat having bladder stones and needing an expensive & risky surgery. A minute later, Dr. Rassi walks in smiling. To be clear, he was wearing a mask, but his delight was visible regardless. In my panicked state, I snapped, "why do you look so happy... she has stones!" He quickly reassured me that in fact it was only kidney stones, something quite common with mature cats. No surgery would be needed, and she'll be fine with some additional vet food. After realizing my mistake and absorbing the good news, I was so thrilled that I could have hugged him. As mentioned earlier, I've had great vets for decades, but none quite as passionate and kind as Dr. Rassi. He is truly one of a kind and your pet would be lucky to be in his care.

Wow... I can't believe I almost didn't give this place a shot because of the other reviews. So…read morepleasantly surprised and we have found our new vet clinic for Irie!! Will definitely be comin back here for all our pet needs. We called first. I asked questions regarding starting a new file fee (0$), consultation fee (65$ per visit), and how many vets they had (3...with a 4th on maternity leave until October). I explained we had heard bad things about the owner lady vet (as per other reviews) and preferred to have a different vet than her: no problem we were told and not the slightest hint of attitude or anything. That was impressive! And a good sign. After discussing and deciding we would take a chance with this place...we called back and got an appointment for within less than an hour with Dr. Teresa Sweet (it seemed like a pretty good omen). The place is close to us, so we had a nice walk over. Entered the super clean, well organized, tiny clinic and were greeted and sat to wait. There's help urself coffee and coloring books for the kiddos. The products are surprisingly decently priced for a vet's clinic. (Ex 63$ for a super quality hypoallergenic large bag of dog chow is totally reasonable!) We were called shortly after our arrival and the technician Isabelle was absolutely fantastic with Irie. She saw Irie was nervous so right away asked us if it was ok to give her a treat...that gained points with both Irie and us! She was friendly and helpful and explained so much to us, helping us feel better that we are not to blame for poor Irie's allergies n ear infection. She also patiently showed us how to clean her ears and made sure we felt comfortable doing it ourselves. Then we met with Dr. Sweet...Irie's new vet. She was just perfect! Young but knowledgeable and so super caring and thorough! She examined Irie with tenderness and was exactly as her name: sweet, the whole time. They had many, many, many opportunities to price gauge us ...but they didn't, not once. They even asked if we wanted to pay for the infectious material to be tested or just blindly give Irie a med which may or may not treat the infection (we obviously paid to have it tested being that Irie is so sensitive to meds!). We'll be back in two weeks for a follow up and are so appreciatively happy to have found these wonderful people to care for our pets!!!