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    Centre de Vie

    5.0 (1 review)

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    Scandinave Spa

    Scandinave Spa

    4.3(68 reviews)
    57.1 km
    $$$

    During our ski trip, my husband called the spa to book a massage and thermal baths for both of us…read more The person he spoke to on the phone confirmed that there was availability for both the massage and the thermal baths. However, when we arrived, we were told that the massage had not been booked and that there was no record in the system that such a reservation had ever been made. The only reservation that existed was for the thermal baths. We had specifically requested both the massage and the thermal baths, so we decided not to stay for the thermal baths alone. Complaint Regarding Incorrect Reservation and Unjust Cancellation Fee We would like to thank Ms. Flodie for explaining to us that this situation was my husband's fault because he did not check his email while skiing. According to her, he should have done so, despite being told over the phone that the reservation had been successfully made. As Ms. Flodie informed us, we are apparently responsible for this entire situation and are required to pay a 50% cancellation fee for the thermal baths, which we did not intend to use on their own. Be careful when you are making a reservation over the phone.

    My husband & I went for a day in monte tremblant scandinave spa…read more The message room smells not good. The kind of oil they use for body wasn't pleasant. Even she didn't offer any kind of selection ( for relaxation, example rosemary , orange or any other kind of oil ) . didn't enjoy the message because the smells of heated oil made room very unpleasant, I brought to the attention of the staff. The outside thermales were so hot or icy cold. ( nothing in middle to seat in the thermal & enjoy it ) The location was very nice and accessible. The outside was very clean, quiet & the view was great and we enjoyed it. The steam bath & dry sauna was very clean & so relaxing The staff were really friendly with us. The bistro ( home made sandwiches & soup & salad ) was ok . All over , there is always a room for improvement. Thank you

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    Scandinave Spa
    Scandinave Spa
    Scandinave Spa

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    Calumet Falls

    Calumet Falls

    1.0(1 review)
    37.7 km

    DO NOT RECOMMEND Made an online reservation for 3 hour spa…read moreaccess and 1hour massage. This reservation was made and cancelled within 24hours as I chose the wrong date . I called the establishment to get a refund because they charge you full cost upon reservation online . I was told that there is a strict cancellation policy . Upon making the reservation it said nowhere about cancellation or refund policies and I verified on website cannot find any policies explaining that. I didn't really care for the refund I really wanted to change the date . i called numerous times and no answer and it is very difficult to get in contact with staff , I ended up leaving a message and a few days later someone did call me back . I was told they have to talk to owner to see if I can reschedule. This whole process took about a week of back and forth to find a solution as they did not want to reimburse me and were not sure I could reschedule . I made and canceled my July 29 th reservation on July 16th almost two weeks before . Finally we rescheduled the three hour access and massage for September. i Arrive at the spa nobody is there the door is looked , I call twice no answer , I leave a message. I decided to wait 30 minutes . I head back to the main entrance after some time and see a man getting out of the jacuzzi he sees me . I explain I have a reservation and he is quite surprised about that and says he is doing maintenance this morning?! He then kindly comes to greet me trying to find my reservation and cannot find it . I show him my info from my past reservation. He then finds my name but no reservartion for this day or time . He offers to set me up but cannot guarantee massage and I would have to pay an extra 60$ if he can find someone. I said that was not the agreement, he explained the cancellation policy again and I explained that this was all settled back in July with him and his employe. I am not sure if the employee forgot to schedule me in or what happened. I did not drive all the way here , nobody expecting me no massage reservation. I decided to go home as I felt completely uncomfortable to stay under these circumstances.

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    Calumet Falls
    Calumet Falls

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    Centre de Vie - healthretreats - Updated July 2026

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