Absolutely my fave spa visit. The place is not only luxurious and cozy, but the service was…read morefantastic. Truly caring staff. Massage therapist for both my fiancé and I were communicative, thorough, and well trained. We walked out feeling brand new. Their prices are competitive and they have provide a multitude of health & skin services. Will be back!

Went in for a mani/pedi and a 50 minute relaxing massage. Probably the best massage I have ever…read morehad and it was only about 650 pesos ($40). The mani/pedi was also very good and cost 500 pesos ($25). Definitely will go back the next time I am in Cancun.

I had services at the spa yesterday and the ladies were only very nice, but I've got one best…read moremassages and facials I've ever had. And if someone who gets a lot of these, that's a big statement. I got a 90 minute deep tissue massage, deep cleansing facial, and a manicure for $50 LESS than an hour massage at my hotel ($195 total). A must try location!

I had a good experience at this spa. The facility was very clean, and the staff was friendly and…read morewelcoming from start to finish. The massag therapist used the exact amount of pressure I requested and checked to make sure I was comfortable throughout the session. My mom's pedicure was also very thorough. Unlike many places in the U.S., none off the tools used were motorized. Everything, including the gel polish removal, was done completely by hand, which made the experience feel much more careful and detailed. The prices were also reasonable for the quality of service.

Carla gave me the best massage I've ever had IN MY LIFE! Go see her at Bamboo if you want an out of…read morethis world massage.

Highly recommend! They have a wide variety of massages…read more Antonio was through with the deep tissue massage applying adequate pressure. Definitely will be coming back

I love to go here for Botox when I'm in Mexico. Patricia is the kindest and sweetest most patient…read morewoman. The prices are amazing and my results are perfect every time.

Patricia is the owner of Padme spa. The address in Yelp is not correct, she has moved and she is…read morenow at Avenue Chilam # 287, Super Manzana number 287 in Cancun her phone. # is 998-106-2221. Call her for an eyelash appointment. She works out of a home in a nice safe residential area and she has two other technicians that work with her. My wife had an eyelash fill done by her and the price was $50 which is a little less than my wife is charged in the United States. My wife is very pleased. Patty did an excellent job. And she took her time. She speaks extremely good English and she not only does eyelashes, but she is a medical doctor. She is a gastroenterologist in case you need a doctor after eating too much Mexican spicy food.

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.

So my experience at this place has been nothing but positive. The attention you will received from…read morethe beginning to the end are very nice. I am a business owner my self and one of the things that i came to find out, is that customer relations it is very important. This place works of schedules and you will need to call in advance. Try to call at least the day before if not two days in advance, they are busy. Will definitely visit this place next time i am in Cancun.

Staying at this resort was such a terrible experience that it has made me hesitant to ever travel…read moreto Mexico again. What should have been a relaxing vacation became a traveler's nightmare. The property itself is beautiful, but unfortunately, that is where the positives ended. The food and service were abysmal. I was hungry throughout much of our stay because obtaining food was surprisingly difficult, aside from what was available at the cafeteria and the very limited room service options. Making restaurant reservations was impossible. We also could not enjoy the hot tub in our suite because the smell outside was unbearable. A significant amount of sargassum had accumulated against the buoys near the pool and remained there throughout our stay. The odor made spending time outside extremely unpleasant and essentially rendered one of the amenities we specifically paid for unusable. The most disturbing part of the experience, however, involved the salon. Prior to arriving, I made multiple attempts by email to schedule and confirm a salon appointment. Despite the repeated correspondence, I arrived at the resort without a confirmed appointment and ultimately received no salon services whatsoever. Despite this, at checkout I discovered that I had been charged for salon services I never received. I explained the situation and showed the staff the email correspondence demonstrating my attempts to confirm an appointment. Nevertheless, I was told that I had to pay the charge before I would be permitted to leave the resort. Faced with that situation, I paid the disputed charge under protest so that I could leave. After returning home, I contacted the salon and explained what had happened. They apologized profusely, acknowledged the situation, and promised to refund the charge. I have that commitment in writing. More than 30 days passed without a refund, and my subsequent inquiries went unanswered. I ultimately had no choice but to dispute the charge through my credit card company. A beautiful property cannot compensate for terrible service, difficulty obtaining food, unusable amenities, and most importantly, being forced to pay for services that were never provided. This experience completely overshadowed our vacation and destroyed any confidence I had in this resort. I would not return, and based on my experience, I cannot recommend it.

As far as the prices, they are American prices. The massages are well worth the price. I had a…read moretotal of three massages and they were incredible. Ask for Cleo. I highly recommend getting a massage on the beach. The steam room and sauna you can take in before or after your service. The spa attendants are very prompt and helpful. I would not recommend a facial, there is a substantial amount of fragrance in the products, and there is no steam or extractions. It's not a natural type of fragrance you might find in Aesop or Aveda products. It smells more like candy. My rosacea came back with vengeance afterward. I got a pedicure, it was okay. Not worth $70. The massage therapists do all the treatments, massage, facial, and pedicure. This is not something I'm used to, especially for a spa environment. I prefer to see someone that has a speciality and mastered that specialty. There was a a lot of confidence with the massages but I could tell the different therapists I had were not "confident" in doing the other services.

Sylvia was my massage therapist & she was so lovely. Maddy & I did the heavenly package: massage,…read morebody scrub and facial. The spa is small but beautiful. We had a great time. See my video

100% to a vacation message! This place was just the…read moreexperience we needed! Our resort did not offer prenatal massages, so we had to do some research to find a place. So glad we did; not only did they offer prenatal, but couples message as well! Matrix was the jam! Ms. Julieta helped us experience what we needed, from making the appt over the phone to paying at the end. She was delightful and helpful. COVID NOTES ***CANCUN & area was phenomenally incredible as for Covid. We were super impressed all around on how business' provided Covid safety protocols, and masks were worn indoors and outdoors by locals!*** -Temperature check. -Hand Sanitizer provided. -The process was effortless, quick, & accurate. -Excellent customer service, masks were required, staff wore masks and gloves. -No issues at all. Thank you, Matrix Spa, for providing excellent services.

AMAZING! On a your stay in Cancun you have to stop and take a minute to relax and enjoy some R & R…read morehere at Matrix Massage. the staff is so friendly and made sure to make us feel at home. Easy to find and in good location with restaurants and shops close by. Ring doorbell at top left of the gate to enter. 10/10 experience!

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

We got the 2 1/2 hour treatment. It was very relaxing. You can see other naked visitors in the tubs…read moreso I would not go fully nude. The mud treatment was nice. Getting it rinsed off was kind of miserable because the water was so cold. The hot bath was nice but we started to get overheated after about 10 minutes. I think my massage lady kept falling asleep. Regardless, it was definitely worth the price. They sent a taxi for us and he waited while we were getting our services.

Really fantastic 3 hour spa visit (hummingbird). I did mine naked as nature intended…read more Started with a smelly (sulfur) clay. My least favorite part. After the clay dried you walk a short distance to a shower with a hose and some cold water and they rub/rinse off the clay. About 30 mins in total. After the rinse they have a nice warm tub ready for you with herbs and fragrances. Super enjoyable after the cold rinse. While in the tub they give you a neck and scalp massage. About 20-25 mins. Following the tub you move back to the bed and one of the ladies gives you a front massage while moving the towel around to cover you from the cool jungle breeze. The massage is done with oil and was so well done. You flip after an hour to your stomach and they work your feet to your head the same as the front massage. I would rated the quality of this massage among the best I've ever had. High quality. Well trained hands. And very respectful. 10/10 I'll be back here next time I visit!