I am still in the research process for this project, but I can say how impressed I am with Water…read moreHeaters Masters. They responded to my request so fast I thought it was a bot, but it wasn't. A real person called and left a message. I called back to explain what I was interested in and he scheduled an appointment for that day (I think). I was assured that I'd be called or texted when the technician was on his way. I expected to have to wait the full 2-hour window I was given, but no! I was called about 5 minutes before the window started to see if I was still available. The technician arrived exactly on time, right at the start of the window! After a short explanation of my needs he just said "OK, let's take a look at the space and talk about it." He explained every step of what they'd do to install a tankless water heater, he looked at the whole area to check for pipes, electrical access, spacing inside and out for a condensation line - making feel very comfortable that it would be planned before the installation to avoid last minute issues. A big plus, he told me he'd be part of the installation team. He also told me I should go ahead and get another few quotes. I think these guys are confident they're giving the prices in the sweet spot of costs. Then we spent time just talking about landscaping and plants! I'm not in a hurry to start this project, it's on my list of improvements and I'm just starting to investigate. However, I'm extremely impressed with the service given at this stage, the thorough approach in explaining, and the honestly. I will get another quote, but the next one has a high bar to cross; not only the service, but Water Heaters Masters quote was WELL below the only other quote I had gotten so far. I have a very good feeling about WHM. I'll come back to let you know more when I've finished the whole project.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We have been enthusiastic trusting customers of Hassler Heating services since 2010. They have…read moreprovided a myriad of heating and cooling services. Our most recent experience was with Tevita who created, added and installed a duct in our entry hall of our 1912 Craftsman. He was punctual, knowledgeable, personable and fastidious. We are thrilled and oh so warm. Thank you, Tevita and Hassler Heating! Christine K. Oakland

Made an appointment and then ... They didn't show up…read more Called almost 2 hours later telling me they were not going to make it, asking to re-schedule. Clearly I .... didn't

They were very professional, reapectful, courteous and dedicated to providing the service that we…read moreneeded. We were able to take advantage of their veteran discount, $25, and their special of paying the fees for LAKE COUNTY. CA permit for installation. Still $1, 800.00 dollars is quite expensive for installing an $900 dollar Home Depot water heater.

1 Star - Unacceptable service and zero responsibility…read more I had a very bad experience with Fast Water Heater Company. One of my apartment tenants had an issue with the water heater. It was working poorly, so I contacted the original water heater company, and they referred me to Fast Water Heater Company. Their technician came out, inspected the unit, and said the water heater was bad and needed to be replaced. They installed a "new" water heater and left. Immediately after they left, the tenant realized there was no hot water at all. The water heater was not working. We tried contacting them multiple times with no response. After two full days, I finally spoke to them and was told that the control board of the brand new water heater is bad and that it will take another week to fix. This is completely unacceptable. An apartment cannot legally be left without hot water for a week. When I explained this, they said "sorry, we can't help you." It is very clear that either the technician made a mistake during installation and damaged the control board, or they installed a defective unit. Either way, they refused to take responsibility or provide an immediate solution. Leaving tenants without hot water and walking away from the problem is not professional and not fair. I strongly do not recommend this company. They take your money, replace equipment, and when the job is done incorrectly, they disappear and leave you with the problem

Love these guys and highly recommend them. I've used them twice now. The folks in their central…read moreoffice are friendly and will get a plumber out to your home as quickly as they can. Both times I used them, the plumbers correctly diagnosed the issues and quickly resolved the issues same day at a reasonable price. The plumbers were very friendly, too, and, clearly, took customer satisfaction seriously.

Came to give a quote for toilet repair or replacement, but I never heard back from them. Said it…read morecould cost thousands of dollars. I said that's fine but please give me a quote. 2 stars instead of 1 because the quote was very easy to schedule.

Ken came out and worked on fixing two broken outlets, installing two new outlets, and replacing two…read morelight fixtures on stairs. He was so communicative throughout the project with updates and explanations. I really appreciated him giving me options that would save money if we wanted. He was also so kind and friendly and just all around easy to work with - when you have people in your house doing work it's so nice to have those vibes. Super hardworking along with his assistant - never saw them resting and stretching out the hourly billing. The work was done exactly as we asked, plus extras like him offering to paint around the base of the new light fixture so it wouldn't look janky (saving us money on having to hire a painter later!). We will definitely be using AC3LLC again in the future for any electrical needs.

I called their business number listed here 2 days ago since they had very high ratings in Yelp…read more Spoke with Ken, the owner. Told him we have 2 outlets that wasn't working. He went through a couple of quick fixes on the phone which could save us some money. I told him we've done that already and we need an electrician to diagnose and fix the problem. He said it'll cost $335 to show up and if he is here over 2hrs, it will be an extra $169/hr. I said okay. Since he is highly rated, I didn't bother calling other electricians for more quotes. I normally get at least 3 then compare. Then he said his appts are 3wks away but has a cancellation for Saturday (today) at 11am. So I said sure and gave him our address and told him to call us when he's here cuz we have to buzz him in the security gate. He said our address is 5mins from his house so no problem. Long story short. He never showed up, no call -nothing! Wasted our time waiting. It is our rental property so I had to drive in before the appt, waited an hour after the appt then left. He may not have wanted to take the job cuz I got the sense that he wasn't enthused and quoted us his price for showing up. Or... he may have forgotten about the appt. Either way, he is the owner and there is no excuse for poor business practice. And for wasting my time I gave him one star since I can't give zero.

Good value and prompt service but have never been able to reach him since despite multiple…read moremessages/emails

Came in quick when I needed it…read more My insurance required a 'whole home line monitor shut off', and Rojas gave a good quote. They came out within a few days for a quote, and back in quick for the install. Additionally, installed a new toilet (wife wanted the heated seat) when I got the info to them. 5 stars!

Needed to give kudos to Jonathan and Jorge! We've…read moreappreciated the diligence of these two as we have had multiple bathroom backups in the past 3 weeks here at the school . They've been here a few times in that span and worked hard to figure out the cause. Right on Superior Plumbing for these two guys! God bless!

I felt compelled to write this review to recognize an exceptional plumber--Jonathan is truly a gem…read more After discovering three major plumbing issues hidden by dishonest home sellers and the Gunderman Group, I went through three plumbers from different companies who were unable to diagnose or fix the problems. Jonathan was the fourth plumber, and the only one willing to thoroughly investigate, problem-solve, and see the job through. Where others gave up, Jonathan went above and beyond. His expertise, patience, and honesty solved issues that others and my contractor couldn't resolve. He carefully worked around electrical wiring, created access points when needed, installed a complex faucet in extremely tight conditions, and clearly explained every step so I could make informed decisions. He also communicated effectively with administrators at Superior Plumbing so that the home warranty was handled properly. I truly believe that without Jonathan, my plumbing problems would not have been fixed. Because of him, everything was resolved correctly and within my budget. I will only be a repeat customer if Jonathan is my plumber--Superior Plumbing should do everything possible to keep him. A special thank you as well to Fernando, who went above and beyond to help me obtain a hard-to-source faucet and navigate the home warranty process. His responsiveness and extra effort is the only reason why I have the faucet I want instead of the lower end versions initially offered. Fernando helped me achieve the desired bathroom I want, instead of settling for less. I am incredibly grateful for Jonathan, Fernando, and the team at Superior Plumbing who handled the home warranty reports.

We called on a Saturday afternoon and Sean came out the next morning. Was very knowledgeable and…read morereplaced the water heater quickly. Very clean, thorough job. Second time we've used Water Heaters Only; at our old house and now at our current home. Very satisfied with the service both times.

Sean provided excellent service in replacing our gas tank water heater. He also reconfigured the…read moreexposed plumbing around the unit to improve the aesthetics. We were pleased with the installation.

Naveed came and completed a new toilet install for us. He was super helpful in identifying some…read moreissues with the original plumbing, and gave us good suggestions and recommendations for the install. Super helpful and would highly recommend Naveed!

I just had a great experience from what could have been a big problem. My fridge started leaking…read morewater and having gone through an expensive water damage situation recently I didn't want to repeat with another disaster. The folks at Jazz Heating Air conditioning and Plumbing were amazing. Understanding on the phone. Very quick scheduling, and the Jazz representative came ver so quickly. And once here they knew what to do, and was able to save me for 1000s of possible damage. Naveed was wonderful. Totally on top of things understood my needs, found out information quickly, and address my issue. Very nicely done! Thanks Naveed and Jazz!

This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.