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    General Drain Experts & Leak Detection INC

    4.9 (147 reviews)
    Closed 8:00 am - 5:00 pm

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    4.5
    (2.4k reviews)
    Water Heater Installation/Repair
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    Inspecting the line.
    Erik J.

    Roberto was great. I had a seriously clogged exterior downspout that was causing water to back up onto our deck, and Roberto came to the rescue--on a Sunday, no less! Not only did he diagnose a challenging problem, but he also went above and beyond by referring me to a skilled handyman to help remove parts of my deck so he could access the drain. His professionalism, expertise, and willingness to go the extra mile made all the difference. I'll certainly have him back if anything else arises (fingers crossed it doesn't though). Highly recommend.

    Clean!

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    6 months ago

    Roberto was able to detect my leak in a timely manner. He was prompt and experienced! I will use him for any Plumbing issues.

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    1 year ago

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    Page 1 of 4

    Ask the Community - General Drain Experts & Leak Detection INC

    Review Highlights - General Drain Experts & Leak Detection INC

    Roberto was honest (didn't try to sell me an unneeded drain cleaning), did very clean work, wore booties, and is a great communicator.

    Mentioned in 126 reviews

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    Affordable Hydro Jetting

    Affordable Hydro Jetting

    5.0
    (18 reviews)

    We highly recommend Affordable Hydro Jetting. We had an obstruction very deep in our drain pipe for…read morewhich other plumbers told us that we needed to open the wall in order to resolve. However, Martin from Affordable Hydro Jetting was able to clear the obstruction from the drain opening, saving us from invasive and costly operations. He was very diligent and thorough throughout the whole process, explaining everything clearly in person and also via his completion report. We could not be more satisfied.

    The short review is this: Martin is a wizard! He sucked a 2 lb. Piece of metal out of my main line…read morewith a shop vac, saving me thousands of dollars in repair costs! The details: I called Martin after a clog removal by another company went sideways (probably the topic of a no star review in the future). The first company identified where the problem was, but also caused a spill of sewage inside the house, then quoted me $5k to dig up the pipe and really fix the problem. To no one's surprise, I wasn't happy. So I called AHJ for a second opinion, and Martin answered the call. He spent a good 20 minutes on the phone, asking me detailed questions about the problem, and explaining my options (the other company did none of that). He made no guarantees, but said he thought he could solve the problem, so I asked him to have a look. He was at my house within 3 hours. The line had two objects stuck inside, causing backups. Martin worked to jet out one of the objects out, then used a camera to inspect the entire 80 ft. length of the pipe. The second object was still there, though, and it looked like digging was the only option. However, this is where the real magic happened! The second object was about 12 ft from the clean out, and it was not budging. Martin, however, thinks outside the box. He got out a large shop vac and stuffed the hose down the line. With the help of his camera he aligned the end of the hose with the obstruction and started up the vacuum. It took a while and was not easy work, but Martin eventually pulled out a 8" long, 2 lb. solid steel spring! That's no exaggeration (How that got in there I'll never know). It was Amazing! He also documented everything with his camera and thoroughly explained everything that we could see. So, I now know all about the good, and the bad, of my main sewer line, should any future problem arise. Thank you, Martin, for the exceptional service!

    Challenge Rooter

    Challenge Rooter

    4.8
    (77 reviews)

    First of all, I take responsibility for hiring these guys. Every other plumber was talking about…read moreneeding 4-6 days to repipe our home and CR said they could do it in two. I was more focused on getting water service back not realizing that with a company with Rooter in the name , the focus is on speedy repairs and not quality. I got what I paid for. 90% of what they did was good. The other 10% I paid a real licensed plumber to come in and fix. There was poor communication or no communication from the owner ( who I assume is the licensee ) and his guys who are neither journeyman nor English speakers. I asked for them to run a new water service pipe through my foundation. During the walk through Chavo said no problem, he's got the drill. I'm replacing my stucco and that location makes it easier for the demo. I got home from work and his guy Nazario went through my foundation vent because that was faster making it difficult for me with the rest. of the scope of work. It looks terrible. Just poor workmanship.. It was then that I started to realize that they are focused on fast work , not quality work. There were 4-5 poorly done things and a few that were just stupid. . They did try to make it up by doing a few extras no charge like a hose connection and a vent repair. The main cause of me wanting to repipe was a failing manifold in the shower. What did they not do? Replace the shower manifold . I had to go buy one and have them install it after they put new pipe on the faulty manifold. This was after repeat conversations about this specifically . Just because someone says yes doesn't that mean they understand you. After install, it leaked worse than before and I had to remove a wall to access, and had a real plumber fix it, They broke a tile and the leak they left ruined my baseboard and I had to replace it. Again, this is my fault for hiring them after a recommendation from a friend. Without writing an epic tale, they did a few bone headed things that I had to call their boss and make them redo. They were in a hurry. Nazario , who may or may not still work there was disrespectful to my wife and chauvinistically did not listen to her . I had to come home from work early to make them stop and do what was clearly described in the estimate. He was combative and untruthful. He and the crew demonstrated a lack of ability to problem solve or think critically. There is another review illustrating this here. This company is probably very good at emergency repairs where no thinking is involved and they replace like for like copying what was there. For real plumbing, don't go with this company. I am currently a city building inspector . I could cite the code violations, but it was mostly poor workmanship , deviation from the contracted scope or incomplete work. . They were so bad I accused of them of a few things they were innocent of. As time passed I kept finding more things they screwed up. They told me they removed the old pipe. When I went into the crawl space ,3/4 of it was left behind. Nazario said there was no garbage , but I had to crawl underneath and haul it all out, I found another stash of old pipes in the crawl space today prompting this late review. If you need real plumbing, relocation or a layout change , this company is not for you. If you need an emergency replacement or repair done fast they are probably ok,

    Beggining of this year we had a collapsed sewer. We were told by Challenge Rooter that they…read morecompleted a video inspection & per the inspection we needed a trench less replacement. My warranty needed the following information to move forward with a claim: diagnosis, location of failure, location of failure, cause of failure, length of failed portion, length of line & cost of breakdown. According to Rosa from Challenge Rooter they were UNABLE to provide me with these details. (per owner rules EVEN after offering a deposit). Once we decided to go with another plumber we found out that a video inspection was not even possible as it had collapsed about 8 ft into our sewer. This is disappointing & I hope no one goes with this company to get scammed. UPDATE: 12/22/2025 Owner Eucebio commented on posted - stating of back story. Yes, I asked for a price match. I received an original quote then when I decided to go back to challenge rooter a few months later they said we needed a new quote. The new quote was higher than the old - hence the price matching. I find his professionalism inappropriate & disappointing. I'm upset because again, we were told that there was a camera inspection - which was impossible since it was collapsed 8 ft in. I also find it disappointing that my warranty wanted additional details & their team could not provide. I now double do not recommend this company.

    General Drain Experts & Leak Detection INC - plumbing - Updated July 2026

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