0 stars if i could, place has the worst customer service, I finally got in to speak to Mary and she was in a middle of a order, told me to call back in 10 minutes still cant get through. DONT ORDER THROUGH THESE PEOPLE.. waste of time, they are so un organized and their business hours are wack. read more

Mary and Joel's customer service, at Centroid Products has been "educational" and "common sense based" (rare these days!!). I had a difficult technical issue to solve and they jointly came up with a GREAT solution. I had bought their product from a BIG BOX aviation supplier who didn't have the knowledge base to help me with my project. Called and emailed Centroid and had a workable solution provided in a very timely manner. I have no hesitation in recommending the M & J TEAM at Centroid and their products - they are on the cutting edge of fuel level sensor technology. Their Capacitance tank senders are amazing, ultra reliable and an economical alternative to 100 year old technology that everyone else in the industry is selling. Their fuel level senders can be tailored to any fuel level sensing application, even down to matching voltage or ohms to your existing level gauge, be it in a race or track car, antique auto, boat, aircraft, industrial and construction machines, rv, off road hobby or competition vehicle ++. There are no moving parts for ULTRA RELIABILITY with their sender!!! Good luck with your projects!! read more

I needed some technical support regarding interfacing to one of the products. It was great to hear back in a short period of time, and with an answer far more technical than you wouldn't get from most customer support folks. Nice to be able to communicate straight-away with the engineer. read more

Go somewhere else if you can. They have a little niche market. Someone should buy this company and retire everyone. I ordered my probes 5 weeks ago. They sent me someone else's order. I said they should re-due my order and ship me new ones. They said tough luck. They would try to get my order from the other person. They said they don't care about reviews. They have no idea how to run a business. read more

This has to be the most unprofessional company I have dealt with in a long time. They are rude, don't have the product knowledge and they have the "screwiest" hours of any business I have ever seen. I would not spend a dime with them. Go to their competitors. read more

I wish I could give 0 stars. The only thing keeping this place open is their products because god knows there customer service is the worst I have ever seen. The saddest part is reading their responses and seeing the excuses and lack of ownership. HINT TO THR OWNERS. YOU ARE NOT DOING US A FAVOR BY SELLING TO US. IF BIG BUSINESS AND BIG ORDERS PAY YOUR SALARIES THEN DONT SELL TO THE PUBLIC. YOU CANT TAKE OUR $$ AND TREAT US LIKE TRASH BECAUSE WE ARE NOT BUYING IN BULK. YOU CANT HAVE IT BOTH WAYS!I tried to purchase a product a month ago. Every time I called, the message said they are on the other line OR we have met our sales for the day so we closed! The message continues to say "DONT LEAVE A MESSAGE, WE WILL NOT CALL YOU BACK"...So all the stars align, with the summer equinox and I get Mary on the phone. I have a part # so it must be easy right. Nope. Mary seems nice but she seems to be a little hard of hearing which somehow is YOUR FAULT? 20 minutes later an order is placed. She said I would have it in 10 days or so. Its been 1 month and nothing. Everytime I call I get a busy signal or "Sales meet, we're closed. Dont leave a message, we wont call you back". If I could find this part ANYWHERE else I would absolutely not do business with them. I think it's very telling how a company treats its customers when they dont "need them". My wife says I'm the most patient man she has ever met. I keep my mouth shut and I try to be respectful and understanding. This level of service prompted me to create a yelp account just to review them. I probably wont use it ever again. read more

I buy Centroids Fuel Level Senders through a Distributor and have had nothing but the worst communication service from this supplier. When you have a multi-million dollar operation running and Centroid cannot build you a Fuel Level sender any faster than 4 weeks, you have a major problem. I have been chasing this order since October 2013 and have not received an answer as to when I am getting my Level Senders. \ Unacceptable customer service and it is too bad we need to find another brand to deal with as Centroid makes some of the best Senders on the market. If you are not worried about lead times or customer service when buying product, go ahead and have at it. read more