My laptop quit working and they fixed it in 30 minutes. They are very friendly and helpful. Thanks Jon for excellent service!!!! It's great to know there is a Computer shop nearby with everything you need! read more

Good price, great service, I drove 15 miles to get my computer repaired here. I have used this shop for 20 years.

Having grown up in the 50s and 60s, my computers need all the help they can get. Glenn and his team have taken care of me and my friends for a long time. If you have a problem with your computers, call Glenn and and his team will get it fixed right the first time. read more

Not a good 'business', if you could even call it that. This guy is a scalper using his business to get computer parts and sell them along with the other scalpers and uses ebay as his pricing model. You are either a Business or a scalper, quit pretending. read more

Glen and his team went so far above and beyond to get us out of a jam. Highly recommend!

I am positively impressed by the owner and the employees of this company. There are highly skilled and pleasant to deal with. Thy solved my multiple problems with my new refurbished Dell computer. The owner, Glenn, kept me entertained with very interesting things, which i enjoyed, while his staff fixed my PC. Also, it was not expensive. read more

This is a small, locally owned computer shop that is very helpful whenever we go there. The clerk is always very solicitous and doesn't try to upsell you or give you things you don't need. The first time we came we were desperate for a cheap computer and our financial situation was incredibly bad. Glen came through for us and when we had for another computer stop working in less desperate circumstances we knew where we needed to go. Jeremiah was very helpful when we came in and told him what we needed. He tested the laptop right there to see whether it could be fixed and didn't charge us for it. When it turned out it would be cheaper to get a new one than fix the old one, we told him what we used the computer for and how much we could spend. He showed us our options and helped us pick the one that worked best for us. If you're looking for a cheap computer and good advice, come here. read more

UPS dropped off my Amazon package at this place for me to pick up, that's another story. I called in advance to make sure it was there, and it was. The reason I'm giving the bad review is for three reasons: 1. The service rep there helping the individual ahead of me needed his computers fixed and he was asking how soon he would get it back and the rep said about a week and that "we'll get to it when we get to it", "my hands are tied". Bad customer service. 2. I had to wait almost 20 minutes to do a 2 minute "transaction". The rep said, "it looks like UPS needed the gate code". I responded with "must be a new driver". His response "I don't know, I'm not UPS". Wtf? 3. Employee doesn't know how to mange customers or time. Rude employees and I wouldn't recommend going for that reason alone. read more

Hey Cheap Guys...yes, I'm looking at you; just because you changed your name doesn't always make things better. Just so you know, I have spent less money here since the change. The following judgement aside, the in-store/display inventory from what I have seen does not compare to your competitors where in the past, it did...Now on to my rant... Please bring back the nice people that used to work here because the current batch at this store are a little less than helpful. That is probably the best thing you have going for you so don't screw that up. You would think that a motherboard test would be a pretty easy thing to handle. On the other 5 boards I have had tested in the past, it was a 10-20 minute walk-in situation. Apparently today, that wasn't such a great thing to ask for (from my perspective). Maybe it was a case of wrong day, wrong time, bad chemistry, miscommunication and all that. The exact second the person doing the testing waffled about doing the test, and how it would take up to a couple of days (quickly downgraded to a few hours by the other employee) and not having the right chips to test it I just had to get out of there. I even offered to leave my CPU, heat sink/fan and RAM for them to borrow but I think they were afraid of testing them by accident as I only wanted to pay to have the board tested. Did I shoot them some attitude? I sure did...I'm usually pretty polite but somehow those wanna be Geek Squad (insert Best Buy branding trademark here) dildos got completely under my skin and I had to show them some teeth. Congratulations Comp USA/Tiger Direct and Newegg...you will get ALL of my future computer related funds instead of just some of them...Somehow the stereotypical online crapshoot got a lot more manageable. read more

My experience was not good with them, they were unfair. I paid in advance to break the password to enter the computer. They said it would be a one-hour job, stayed 2 days and were unable to crack the password. I expected them to return at least half the amount paid ($ 50.00) I don't give them my money anymore, it was the first and also the last time I was there. read more

We are a military family in transit - and to save you a very long, long story. I had a document sent to me via UPS. I went in to pick it up, and of course the address on my ID does not match where I am staying, the man who helped me said that I needed a utility bill with MY NAME and a MATCHING address in order to pick up my package. I then handed over my military ID, because I wanted to prove that I was who my MD license said I was.. (2 forms of government ID should do the job, right?) the man looked at me, and said - "ma'am that might work with the police, but it will not work with me." I needed this document to get my sons passport so we could head overseas on my husbands new set of orders, and getting it was CHALLENGE. I went home later to look at UPS' access point policies, and go figure that all you need is an ID with a matching name, nowhere does it say that you need to have a matching address or a utility bill. This man tried to convince me that it was a government policy, not just UPS. UPDATE: I stopped in this afternoon to pick up another package, which should've been at smart guys for 7 calendar days. It was dropped off there on July 27th, and sent back (on July 30th) by Smart guys after I posted this review. I called UPS, and asked them the specifics about how and why, and was informed that the access point had sent the package back, because the receiver had requested it. I had not requested anything via smart guys. My package is currently sitting in a facility 20 minutes away, instead of 5 minutes because of a bad review. Avoid having anything delivered here. read more

I stopped by for about 20 mins a few weeks ago and the Owner was amazing. He told me everything i needed to know and then some. I could tell he was giving me his honest opinion based on their experiences. Thank you. read more

I personally have had several great experiences with this company and location. I used to drive from Apopka to Tiger Direct in Altamonte when I had PC issues. I tried this location the first time and it was such a good experience that I have gone back several times. Not only was the turn around time 5x faster to get my PC back but it was much more personable and cheaper. In the end, I felt more like they were there to help me, not just take my money. Thanks, Joe Myers read more

Yeah this guy is a jerk. I called to ask about installing a new operating system on a laptop, he argued with me and said laptops come with operating systems. I know that but I bought one that had been wiped because it had some malware on it and could not get it to run right. I took my business elsewhere. Would not deal with this guy, what an ass. read more

Smart Guys Computers is the best place for computer repair or getting a good deal on a new or refurbished lap top, computer, or hardware. Most important, they are honest. A close second, they know computers, operating systems, and programs. No blitz or bling - just a group of professionals that take good care of their customers.... fair prices, top notch service, and fast turn-around. I have been using Smart Guys Computers for about 5 years and will not go anywhere else. I HIGHLY recommend Glenn, Jeremiah, Paul, and the other Smart Guys team. read more

These guys are awful. They sold me a computer that didn't work. They have this "guarantee," where if something they sell you breaks down, they'll keep fixing it until it does work. But if they never really fix it, you're out of luck. And they make the repair process into a huge hassle, so eventually you'll just give up and go away. They fixed my computer, which I bought new from them, at least 5 times, and every time was a HUGE hassle. They'd take weeks to get it done. Then they'd tell you all the work they'd done to it, how much better they made it. They once returned it to me "fixed" and it wouldn't even power on. They claimed they replaced the motherboard multiple times, every time saying, "this new one is a LOT better than that old one." But they had just sold me the old one, so they were basically admitting to selling junk. Plain and simple, these guys are incompetent at best and more likely rip-off artists. In response to Glen C who says this is not a real review because I only have one review on Yelp. That's because I never use Yelp, but you guys ripped me off so blatantly, and made me so angry, that I created an account specifically so I could post about your business. In response to what Glen says about his BBB record: "Smart Guys Computers" used to be "Cheap Guys Computers." They earned a very bad reputation. To try to get away from that, they changed their name. So, no BBB record for "Cheap Guys Computers" exists, because technically that company is no more. The BBB record for "Smart Guys" only goes back a few years. So maybe they got better at ripping people off, staying under the radar of the BBB. But do you think they won't rip you off if they can without you knowing? They were smart to change their name - "Cheap Guys" was a little too honest. read more

I would rather talk to Tech Support from India!!! The previous reviewers are being kind to these ID10T's. I had a previous bad experience with them in regards to ordering a replacement hard drive for a laptop...swore I would never go back...time constraints forced me back today to replace a DC jack on another laptop...simple job..open laptop case and pull jack back into its little holder..Smart Guys service tech seemed miffed,like I was interrupting his WOW game, rudely and VERY condescendingly claimed it was impossible the piece was "broken" and it would take 3-5 days to order part and replace for $125!!!..WHAT???? Went back home opened it myself and Krazy glued the jack into its holder!!! FYI the part on EBay was only $3.95...should change their name to "Lake Mary rent is too damn high!!" Nothing "smart" about this company!! read more

Smart guys always come through! I've been using them for years to build and service my computer systems. Highly recommend!

I love this store! I have gotten all my laptops from here. The employees are incredibly knowledgeable and the owner is very accommodating! I will never shop anywhere else for computers or for computer repair! read more

I was in Florida on work and needed to swap out a processor on a machine asap. These guys not only had the part I needed but let me swap it and test it in the store. They were super helpful and knowledgeable and I would recommend them to anyone who needs a real tech store and real help. read more

To Roni K. about your review dated 7/12/2017: When a computer is built and an operating system installed, a multicolored sticker about one inch high by two inches long containing a bar code is affixed to that computer containing information so that, should you need to reinstall the OS, you won't have to pay for it again. It sounds to me like Smart Guys Computers was just doing what they do best: being honest about saving you money and fixing your computer properly. They always stand by their work. I've been using them for over 20 years and have never been disappointed. read more

i purchased a notebook. The PC was upgraded to have 16 gig of memory, Windows 7 Pro OS and it was set up to handle two exterior monitors. Everything was done while I waited. I also got minor issues with a current PC resolved while the 2nd PC was being prepared. This place is exactly what you would hope for. I will return whenever I have any PC needs. They also do small business PC network work read more

I dropped off my laptop to have it wiped and restored, thinking this was my only required service. The went above and beyond by doing what I requested, but they also took the initiative to install a new hardrive, because it could not run correctly without it. During this process I had so many crazy things going on that the laptop ended up sitting there for about a month. They not only took very good care of the laptop in my absence, but they were more then understanding and had no hassle or was I pressured to pay for the services rendered. I am one very happy customer!! Except I guess i was so happy yesterday when picking up the laptop, that I left my phone in the store and it was 10 minutes past closing time already! (They also stayed past closing to allow me to come in) So guys ill see you Smart Guys bright and early! Thanks again!!!! 10 out of 10 for me! read more

Jeremiah could not have done a better job for us when buying a refurbished Alienware. He was excellent in regard to determining what computer would suit our needs and followed through on everything, setting up the computer just as we needed. He gave personalized service and actually came to the house to fix an issue. This was a far better option than a large chain store where one would never get such personalized service. read more

Personally, I like the name they started under years ago, Cheap Guys Computers. Good service with quick turnaround. Fair princes. The location is a little out of the way, but worth the trip. read more

These guys are crooks. Let me rephrase that. The owner, Glen, is a crook. I bought a laptop with a warranty from Smart Guys. Over the course of a year and a half the motherboard went out twice, the screen went bad and had to be replaced and all of this cost me over $450 when it should have been covered under warranty. When I questioned Glenn about the charges and why they weren't covered under the warranty his response was "that's a great question. Let me look into it, it's right here in the computer that you have a warranty but I'll get back with you." Two weeks later I get told that they are still working on trying to get my money back for me. I then ask why doesn't he just reimburse me for my out of pocket expenses and figure out the money with the warranty company. That would have been the right way to do business. His response " I can't do that. YOU should have had us file with the warranty company when the repairs were done." I bought the laptop and warranty from Smart Guys, who knew I had a warranty. I didn't know I had to ask them to file a warranty claim. I've never heard of having to ask a company to file a warranty claim for me. Just bad business. This is a company I will never do business with again. read more