The tellers at this branch are exceedingly friendly and always offer good service…read more That is where my positive experience with Citizens ends. The bank charges the most ridiculous fees and has a call center specifically designed to keep you on hold for hours. I literally spent 2+ hours on the phone only to have the representative hang up on me because she was tired of waiting on hold for me to speak to a supervisor. They charge fees for everything and anything. What's the use of having a bank account that can't even be used to keep your money in? Avoid Citizens at all costs.

Manager Karl omoruji was extremely rude…read more I guess the branch doesn't know how to bank considering it took 3 tellers to take care of one person. I calmly asked if someone could help me and Karl rudely said he's busy and it is none of my business.

This bank of America is located on a small strip plaza on Centre Street. When you arrive, there is…read moreample parking in a lot. Upon entry, they have a check in/Host available at the front to determine what business you have for the day. You were put on a list if you need to see a banker. On this particular trip, I had the pleasure of speaking with Senior Banker Elnur. She was very personable, polite, and extremely knowledgeable. This particular visit was to close a tenant account. Elnur handled this transaction with ease. Elnur when the extra mile as I requested two copies of all the documents rather than just one. My experience with her was fabulous as she was extremely professional and deserves the title of Senior Banker. Once Elner was done with the documents, we were advised to go to the teller window to receive the monies. This also went extremely well as we deposited sum into an account and received the certified check made out to the former tenant at no charge. Anyone looking to open a security deposit account for a tenant this particular bank of America would be a good place.

After returning from an international trip, I had extra currency that I wanted to convert back to…read moreUSD. Walking in on a Wednesday afternoon, there was only one person in front of me for the single running counter. By the end of my exchange there was about another 10 people behind me. The only working woman was incredibly thorough, professional, and kind. My only critique is that she really should have had back up to address the long line of clients.

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

If I could leave zero stars I would. Deposited a check for $1000 at the Melrose ATM and my receipt…read moresaid $100. So I came to the Malden Stop & Shop branch and brought it to someone's attention. All too happy to help out. When I told him my name was not on the account and I just wanted them to help do it for my wife, I was told they couldn't do anything. I left them her name and cell phone number, and asked if I could be taken care of for her. I wish I knew the little dinks name so I can embarrass him online. Looking forward to close out Kathy's substantial checking account and make sure we have no accounts ever with you people.

Stay Away.... I paid this bank $108.00 for overdraft. I went over in my account by .33c in 2006. I…read morereceived a collection notice just a few days ago. Appalled. Outraged.

I have been a member for over 35 years. MTFCU helped me purchase a house, and counsels me when I…read moreneed advice. As a result of great rates and personal service, I closed all other accounts and do 100% of my banking with them. It's nice to get the opportunity to show my appreciation and say "thanks."

On March 8, 2011, I went to the Brookline Bank (Malden branch) to make a cash payment on my vehicle…read moreloan. I give the teller my loan number and she tells me she can't find my information. She asks me if I've made payments at this branch before and I tell her yes (by cash and check). She asks my last name and I tell her. She still can't pull up anything. Now she asks me out loud for my social security number. I tell her I'm not going to just blurt that out to you (I don't know her, trust her, nor do I know who else is listening around me). She then asks me for the last 4 digits of it which I give her. As this conversation is going on between us, there's another employee sitting over from her at a closed window watching and listening to us. I'm also counting out $550 in cash in front of the teller's window that I'm going to make this payment with. She says to me, if I'm going to pay by cash, I need to fill out a card with all my personal information (account number, name, address & social security number). She tells me this is a one time process and that I won't have to do it again in the future. I remind her once again that I've made payments (cash or check) at this branch and that my information is already in their system. She tells me if I were paying by personal check, I wouldn't have to fill out this card and be verified, but paying by cash I have to be verified who I am. What?! Now keep in mind, my loan information is obviously in front of her in order to allow me to pay by check, right? I don't know! I'm getting frustrated and annoyed at the fact that I'm even having this conversation with this person about this. I asked her if there was a manager I could speak with. She looks over to the guy sitting at the closed window that's been listening to all of this. He jumps up, comes over and says "I've been listening to all of this". (Was he testing his teller out to see if she could handle this on her own or something)? Now he starts with the same stuff she left off with. At this point, I'm talking loudly and the manager asks me to quiet down because there are other customers around. He then says if I can't, I must leave the bank. I ask him "and if I don't, you gonna call the cops"? He says "yes". I told him to call them so this way a) I can make a scene because they've driven me to the breaking point. b) Hopefully, it'll be documented and reviewed by the regional manager (not that it'll do anything for me). c) Because I'm not going down without a fight. In my mind, I figure if more people stood up and did what I'm doing, this stupidity might come to an end one day. Police come and the manager cries to them about how I won't let them verify who I am to make a cash payment and that I refused to leave the bank when told to do so. My cash is still sitting spread out along the teller's counter. The cop says to me that if I didn't want to do what they told me, to just leave. I looked at the manager and said "you won this one today" and grabbed my cash and walked out. I then called Brookline Bank on my phone to speak to speak to someone and tell them about this. A representative says I can send a money order (at any time, without being verified obviously) to Brookline Bank in Amherst NY. I asked him "Why is it I can send a money order to you through the mail at any time without being verified - yet can't walk into one of your branches and do the same thing"? He tells me the reason for the identity/verification with cash (or money order) is because of the Patriot Act. He goes on to say that the reason they want to verify me (even though my info is there) is because the branches and where he is aren't exactly on the same system (and would also cost millions to make it as one - once again, not my fault) and that it sometimes takes days for the payment to process (I don't see why that's different when paying by check). He also says the bank has to monitor who's paying cash, how much and paper trails and other stuff that I have absolutely NO INTEREST IN. All I want to do is MAKE A PAYMENT. Isn't walking into a bank supposed to be a convenience and a happy experience? I'M GIVING MONEY TO THE BANK. I should be able to send anyone into that bank with my loan number - a bum off the street, a robot or an alien from another planet to make a payment on my loan. Simple enough. End of story. They should be thrilled people are walking into their branches and actually making payments on loans - especially in these times. Instead, I was thrown out of Brookline Bank in Malden by manager Mark Flores with cash in hand. I would move this loan out of Brookline Bank with another Financial Institution if it weren't for the fact that there is only a few years left on the loan. I would stand to lose money by doing this. I will never do business with Brookline Bank in any way after this loan has been paid off. I have never felt so degraded, humiliated and worth nothing at this supposedly "reputable organization".

Peter was so rude to me...all I was doing was asking questions about my beneficiary account and he…read morekept cutting me off not letting me speak, he was so nasty and he also hung up on me. I am filing complaints with the DOB and BBB also will be pursuing legal action.

This is, without a doubt, the worst banking experience I have ever had. Between their new reduced…read more'COVID' hours (makes no sense at this point), the inability to log into my mobile account, or the ridiculous, primitive, cybersecurity policies 5"this bank never fails to disappoint. The folks that work there are great but this is a friendly neighborhood waste of time.

I usually transact at the Saugus branch but I was visiting family in revere. I had a bill due the…read morenext day but I did not have enough cash in my bank acct but I call the revere branch & a girl by the name of shirlie picked up. it was 4:05 and she told me that the bank was closing at 410 but she was gonna be waiting for me. I got to the bank at around 415-420 and was suprised that they was still waiting for me with a smile! I would reccomment this bank 2 all my friends becuz I have bank of America too and they would neva do that. they care about their customers here. 5 thumbs up!!!!

I have wishy washy feeling for this bank…read more I like the fact that they usually open 5-10 minutes prior to the hours posted on the door and website. I like that the bank appears extra clean and well kept. I like the fact that the drive thru is large and has easy access. I do not like that they refused to put money in my daughters account because I did not know her debit card number. I have been to different TD Branches and they had no problem doing such, actually they were very pleased to assist me. I wasted a good 20 minutes waiting to locate my daughter debit card number for no reason at all. FYI,,,,,,, I WAS GIVING YOU MONEY.....NOT TAKING IT!!!!!! For my experience there I give a Solid 2 Stars.

Only ran in to Cash a Check & they were nice enough!…read more Gave me a lollipop... Nothing major to report!

This branch is the worst. They are rude, and never willing to help. Any other branch is worth the…read moreextra effort. Three times I've been here and three times I've walked out and have had to go to another branch, only to have that branch be appalled at the fact that this branch was unable to help, with "such simple tasks". Never coming back to this branch.

For the past two years this bank has driven me crazy. It is by far the slowest (line) bank I have…read moreever been to. I can't tell you how many times I have walked out of line and driven tho the next closet bank to do my business. Why do I go? Because its a block away from home. Today was the last draw, not only did I leave the bank, an old man walking with a cane got out of the line too, cursing to himself. I mentioned it to the teller at the other bank.. She said she hears that all the time......