Lobos management has its good and bad. I will start with the good…read more Good: There are some really responsible daytime customer service members. When I just moved to my apartment in mid-August 2022, a power outage happened specifically to my suite, leaving me totally in the dark. I called customer service the next day, and the lady who answered my phone was straight to the point, told me it was a serious matter, reported the incident, and a technician came to my apartment and fixed the circuit that afternoon. The lady's name is Bethany, and she is the best thing about Lobos Management that I encountered so far. Aside from Bethany, there was also another customer service lady who guided me through the payment site, and I believe I left Lobos Management a 5-star because of that. Now let's go to the bad: Bad: There are two really bad things about Lobos Management that I encountered so far. The first is the emergency customer service line. Emergency service line: As I mentioned above, an outage happened to my suite an evening in mid-August. My intuition was to first call the emergency customer service line to see if they could resolve my issue. However, the Indian customer service member was ingenuine, irresponsible, and non-functional. He told me in the phone call that he would contact a technician, and did not call me back to give me an update after 2 hours of waiting. I stayed up until 2 am that day just to keep waiting outside in the hallway and call him again and again continuously for 6 hours just to ask for an update on the status of my case, but he just kept being so ambiguous and slippery with his response that I could not formulate any expectation on when my case could be at least reviewed. To be fair, I knew that night the company could be short-staffed and that my case could not be processed that night. I even told him that I could accept the possibility that my outage could not be resolved that night but I need him to say it just so I could at least know I could go to bed without a technician knocking on my door at 5 am, but he just kept on being ambiguous and saying sorry. I later gave up hope and went to bed. As expected, he never called me back, and I had to call day-time customer service the next day to resolve the issue. I actually experienced another incident where that specific emergency line was useless, but I just don't want to waste my time listing it out.

Got a long one here…read more Lobos management has bad communication with tenants. Lobos management is unresponsive to maintenance requests. When I requested service regarding the building itself (burnt out exterior lighting on parking lots, for example), the request was removed without any explanation. Calling the customer service seemed to resolve it, yet here we are six months later and nothing was done about it. My car was broken into shortly after making the request-the lighting probably wouldn't have prevented it, but there's a reason most crime is done at night, in the dark. I informed customer service about this as well, nothing happened. They do not care. They didn't even send any communication to my fellow tenants to remind them to secure their vehicles-the bare minimum. Another time, we had our A/C unit removed after a month where our power bill topped 300 dollars for the month, which is a result of the drafty apartment windows that desperately needed replaced. We called later in the spring to have it reinstalled, and customer service told us to BUY our own. After repeated calls they finally 'found the unit' and installed it. Lobos management is disorganized, and poorly run. Tenants are entirely responsible for cleaning between move in/out, it is in the leasing agreement. The tenants have to professionally clean the apartment ourselves, and provide a receipt of getting the carpet cleaned-and they will STILL take money out of your security deposit to 'clean.' So there goes 150-200 dollars that the landlord should have spent, that you now have to spend out of pocket. It's not optional, you just have to do it. Lobos management offloads all responsibility to the tenant and has no interest in taking care of the properties they own. The water bill was consistently the highest water bill I have ever paid compared to all the places I have ever lived. The lowest I saw was 120 dollars a month and the highest was 220. The lease agreement 'evenly' splits the water usage by room, so if you have 52 rooms in the building and your lease has 2 rooms, you pay 2/52 - 1/26 of the water bill. The catch, is that the building has perpetual leaking, which we were notified maintenance was searching for from the date I moved in to the date I moved out, to no success. There were no serious measures taken (that were communicated to us) to remedy the situation, even after repeated requests from multiple tenants in the building. And why would they? We are the ones paying for it. The outdoor parking lots are not maintained. We got one of the worst snow storms I have experienced in my time in PA, my car was completely snowed in. I dug out my own spot, but the rest of the lot was not plowed for over two weeks after the storm. Most of the people I lived with could not use their cars for the duration of those two weeks. Lobos management will do the bare minimum. No extra measures were taken to care for residents in the event of a serious winter storm. Laundry machines in the building were down much of the time I lived in the building, and it's expensive. Additionally, the elevator was down weekly, for multiple days at a time most of the time. They take no responsibility for the state of the building, or the apartments. That is apparent from both the leasing agreement, and hopefully this post. I have receipts for all of this. Do not rent with them. Lobos management takes poor care of their buildings. I moved into the apartment and made the mistake of signing a parking lease, because I didn't know I even HAD to pay for a spot behind the building I was paying to live in (which was ignorant on my part, but nobody brought it up to me until I physically was parked and moving in). The lease was expensive, but all parking in the city is if it's privately owned in the center of the city. Just get a Pgh parking permit or better yet, don't live somewhere you can't park your car for free if you have a car. I reached out within a month of signing the lease to request to be released from the parking lease to just park on the street, and some goofy management person threatened to evict me in an email. I sent a cordial response accepting the no, asking to be treated as a human being, and got no response. I have the emails. Maybe it sounds like I am being overly-critical, but I think if I am paying you to live in your space, you should respect and take care of it as a landlord is supposed to-or at least treat me with some human decency. Also don't use the heating, it is super inefficient and does not work anyway in the majority of the buildings. You are better off buying a space heater, it'll save you hundreds in the power bill. But you won't make that mistake, because now you know better than I did. I have never written posts about places like this, good or bad. This place really is THAT bad. Lobos Management is a horrible company.

RPM Pittsburgh has been managing my house for 6 months and I am quite happy with their services…read more I'd recommend them to a friend. Pros: - They take care of all repairs and let me know about any unexpected costs as they happen. - They scheduled extra work (termites, fall maintenance) when I asked for it, took care of everything. - I get a monthly statement about income. When the statements look confusing I email RPM and they always explain the charges/income. - Direct deposit to my bank account. Cons: - It took them a few months to replace the garage door on my house, which didn't affect me much but might have made the tenants a bit unhappy. - Sometimes it can take a few days for my property manager to get back to me via email.

DO NOT RENT FROM THIS COMPANY. RED FLAGS IMMEDIATELY UPON MOVE IN CONTINUE TO WORSEN. I cannot…read morerecommend Real Property Management (RPM) based on my move-in experience. It's been 24 hours and a total nightmare move-in! My new place is absolutely inhabitable upon move in-and there is zero concern from Claudette, my property manager, who has been dodging my urgent correspondences. Before my lease began, I repeatedly asked for early access to the property and several updates about the garage. Claudette, assured me that early access wasn't possible because the team was still "working hard" to deep clean the home and that it would be completely move-in ready on July 1. I relied on those assurances when planning my move. When I arrived with a vehicle full of my belongings, the home was nowhere near move-in ready. The cigarette odor throughout the house was so overwhelming that it triggered a migraine after only a couple of hours inside. The walls were drenched in sticky nicotine sap that my body absorbed just by being in the room. The home still needed extensive cleaning, the garage was not even accessible, and the kitchen was in an alarming condition. The cleaning company's own report later documented heavy dirt, grease, biological contamination, and the removal of rodent feces from the kitchen cabinets and drawers before they could even be disinfected. That should never be the condition in which a home is turned over to a new tenant. Instead of unpacking, I spent my move-in day begging desperately for human communication with RPM, documenting the property's condition, communicating with cleaners through a language barrier, trying to determine where I would stay, and being sent maintenance requests asking me to coordinate repairs that should have been completed before I received the keys. The biggest disappointment, however, was Claudette's communication. Despite multiple emails, photos, videos, and requests for updates, I was largely ignored. I repeatedly asked for a phone call but was instead directed back to the maintenance portal. At no point did she ask whether I had somewhere to stay after it became obvious I couldn't move into the home, nor did she provide a meaningful timeline or clear plan for resolving the situation. I chose RPM because I believed I was renting from a trusted, professional property management company. Instead, I was left without a move-in-ready home on my lease start date, wondering where I was going to stay, while trying to manage problems that should have been resolved long before I was handed the keys. I cannot WAIT for the next 364 days to be over!!! DO NOT RENT FROM THIS COMPANY. This experience fell far below the standard I expected from RPM, and I sincerely hope management reviews both the condition of this property and the way this situation was handled. Based on my experience, I cannot recommend renting through this company. DO NOT RENT FROM THIS COMPANY!!!!!!

Have to give these people 1 star. I've been scouting apartments for a potential move in the city…read morecome later this spring. They claim a great deal for the building they have on Middle Street in Sharpsburg ($650 plus all utilities) but I have called multiple times at different hours on consecutive days to see the space and there has either been no answer or they rather curtly said: "call back monday" when I called on a friday morning looking to get something scheduled. They did not respond to any messages I left. Common courtesy apparently isn't in their best practices.

I do NOT recommend. You will not get your security deposit back. It's not even worth going through…read morethe trouble of cleaning when you move out, because they're just going to say it's messy anyways. They're also super difficult to get ahold of and are not gracious even during a pandemic.

Recently took over my lease within the last 1-2 years. Has been absolutely pleasant while have…read moretaken over to manage the property I rent. They are very responsive and friendly. The house is an older home so it has had some tweaks but they have been very helpful with the needs. I would definitely recommend them to others.

I was very fortunate to have found Jeff Stanley when I first started looking for a house in…read morePittsburgh. As my Realtor, he helped me find the right house in the right neighborhood for the right price. He was very patient as I traveled all over to look at homes over several years(almost four to be honest, I was very picky) and cautioned me about making unreasonable offers, as this was my first experience with buying a home. In short, he was always on my side working to make my house purchase as simple and successful as possible. The best part about working with Jeff was that he was always more focused on answering my questions, giving me good advice, and finding homes that met my needs than he was on closing a deal. I would recommend him to anyone.

In March 2015, I purchased a 5 bedroom 3.5 bath home from Pittsburgh Property Guy in the city's…read moreeast end. The 90 year old home was completely stripped down to the studs and renovated by Pittsburgh Property Guy. After living in the house for nearly a year, I can attest to the very high level of quality and craftsmanship that he put into this home. The home inspector even commented to me prior to purchasing that he's seen a lot of renovated homes, and this one was clearly done right. He used high end finishes like Brazilian Cherry floors, granite kitchen counters, and marble in the master bathroom. He also took the time to have the brick cleaned on the outside of the house, exposed and restored original woodwork, vaulted the 3rd floor to create even more livable space. Everywhere you look, you can see that time and thought was put into the final product. It's been so nice having friends and family comment on the beauty and quality of the renovation too! Aside from the quality craftsmanship, Pittsburgh Property Guy himself provided top notch customer service to me when I had questions or minor issues that I encountered. He worked with me directly via phone and email, and was always very quick to respond. It was clear that my happiness as his customer was important to him, and that's not something that should be overlooked! If you're thinking about buying one of his properties, you're in safe hands.

My wife and I owned rental property in Pittsburgh, PA that had been vacant for several years. We…read morelive in another state and owning this property became a huge financial burden and we no longer wanted it. The property needed lots of repair work and the cost of maintaining it was piling up. I reached out to a few investors in the area regarding selling the property and was extremely grateful that I connected with Nick from the Pittsburgh Property Guy Team. When I spoke to Nick, I immediately felt comfortable. He was very professional, knowledgeable and friendly and offered solutions. Thanks to him, the entire process was smooth, quick and easy. He kept me updated every step of the way from the time they made an offer to close. It was a pleasure doing business with the Pittsburgh Property Guy Team and we highly recommend their services to anyone.

If I could get 0 stars I would. RUN FAR AWAY AND DO NOT RENT! WATER DAMAGE, NO HEAT, MOLD…read more Know your rights people!!! CALL CITY OF PGH CODE ENFORCMENT!!! THEY WILL COME AND HELP. Aaron Smay and Riva Ridge Reality left me in an unheated house all winter and told me per the lease no space heaters. They knew from the day I moved in there was water damage and staining showing this yet after multiple complaints did nothing. The entire place had moisture readings of 99% moisture in my walls. I got sick and ended up in the ER from mold exposure and they have done nothing to fix the situation or help me. I chose to leave the apartment before the lease because of all these issues alongside with many other maintenance issues including not having a secure entry in the house. I lost all my things to the mold. Still dealing with sickness. Having to move and start all over when I didn't even get a year there. Terrible company and the worst apartment rental experience I have ever ever encountered. I ended up calling the city code enforcement who reassured me I wasn't crazy, these were all HUGE ILLEGAL ISSUES that Aaron was brushing under the rug. I'm sorry to anyone at 5518 BROAD ST

changed my rent date from the 20th to the 5th. they still took the money out on the 20th and…read morerefused to give me any explanation other than "we cant, call your bank". Cool, i have no money for groceries now!

Have been using his services for years. Without any complaints! Very kind owner. Knowledge…read morepersonnel. Reliable services. Recommended a few friends this year for their taxes as well.

I have never had any problems as a tenant at the Carlyle Arms. My experience has been very…read morepositive over the years. The building is well-maintained. If I had a problem, it was taken care of immediately by maintenance.

While my roommate and I lived here for 2 years and it was a good price and great location, HHP…read morecontinuously disregarded out complains about general maintenance of the apartment. One, our stove caught in fire, completely blamed us, even though it was perfectly clean and I was boiling water. Just water. Stated that since it's "not on fire anymore" they won't replace it. Next, a little over a year into the place, the center of the living room floor began sinking in. They did a shoddy "repair" job if that. The floor was truly never fixed and felt like it would cave in at any time. They also tried to blame it on us stating our cat water fountain must have leaked and caused the damage. It's never leaked, and any spilled will cleaned up immediately. My roommate had part of her bedroom ceiling fall on her because it was rotted. Took them multiple days to come to fix it then processed to leave a huge mess on her bed and through her room. They never bothered to paint the drywall they had replaced so it was just a large unpainted eyesore for two years. They also don't know the laws regarding deposit returns. Saying they can "return it" i.e. just mail it out 31 days AFTER you leave. Which in PA law is not legal. In PA, a renters deposit must be RETURNED within 30 days of move out. My roommate and I moved out July 31st. It has been 31 days since we've moved. And we most likely won't even get the deposit until 35 days since move out. See attached photos as proof HHP assumes they can take advantage of their tenants and then get p*issy in the phone when they are called out for it. Also the lady who sat i front of the ugly cow photo in the office is honestly the rudest lady on earth. If you hate customer service so much, don't work in it ma'am. Additionally, it seemed like the entire time we lived there, they were doing renovations. Which while is nice as they did a great job. It was a major inconvenience at all hours of the day. To make matters worse, the older handyman decided he's allowed to stroll into the apartment at anytime he wants and leave both the building entry door open and the apartment door open. Despite us repeatedly telling him and HHP office we have a cat that will run off if the door is open. So if you have a pet and need maintenance work, pray you don't get him because he won't close the door. Overall you could do worse. But you can also do a heck of a lot better. Former roommate got off the phone with the nice receptionist who fully admitted they should have sent them out two days ago so they would arrive by 08/31. So there ya go! One receptionist blatantly lied about the laws and the other blatantly admits they are 100% in the wrong!! Good luck!