Ace Hardware in Brentwood is a great little store. They're small, so they don't have the scale of…read moreitems big box stores have, but you can order things not in store, and they come quickly. The staff is nice and very helpful. Shop small! support your community! It's my go to hardware store!

I visited this store today looking for a part and was genuinely surprised by how unfriendly some of…read morethe staff were. I was confused about where to find what I needed, so I politely asked a male employee for assistance. Instead of trying to understand my question, he waved me off and was dismissive. Thankfully, a female employee was much kinder and attempted to help. However, when she asked the same male employee for guidance, he again responded abruptly and simply said, "No, not here," without offering any explanation or assistance. As a customer, I left feeling unwelcome and disrespected. I understand employees can be busy, but basic courtesy and customer service go a long way. The interaction was uncomfortable enough that it left me wondering whether I was being treated differently than other customers. I hope management addresses this and reminds employees that professionalism and respect matter.

Great local hardware store. Workers there are always friendly and helpful. Nice to have a store…read morenearby you can depend on.

They changed their the store hour but did not have the insight to update their webpage. They were…read morethe best when they were in St. Charles years ago but now they seem to be the autozone of hardware store. Not worth the drive may as well go to the big boxes.

This is my favorite hardware store in town. They are so attentive to their customers that you don't…read morehave to wander around aimlessly. Someone will escort you to the product you need. Someone knowledgeable is always there. It's a small walkable footprint unlike the big box stores where most of your shopping time is spent walking around. A very large space with an ample parking lot. They are so customer friendly that they sell the best bottled soda and fresh popcorn, as well as a few other snacks! I drive far to get there because I call in advance to see if they can help me and always find what I need.

Great local hardware store with a variety of options to take care of the customers needs. Large…read moreparking lot out front. Easy accessibility without stairs. Great hometown feel. They have everything from painting to hardware items, to Christmas decorations and gardening. It's a better version of any hardware store I have been inside of in my opinion. The staff is super helpful and friendly. The prices are on point for items needed. I really love that they have popcorn that you can purchase so the facility smells wonderful while you shop. Cannot say enough good about this location. Highly recommend to stop in for all your home repair needs.

I accidentally dropped my old school glass windowpane and the glass itself shattered, had two…read moreplastic corner attachment thingys broken, and the metal frame itself had one of the 4 sides break off. I had seen a facebook comment saying the did glass repair but due to the age and style of my window I had little hope... but Southside Hardware fixed it, good as new, for a fraction of the cost of some of the other window companies I had called. They always help me find what I need quickly and professionally, and never are pushy trying to upsell me on stuff. Would recommend 100/10

The store is a great store However I asked for a mane of a handyman to cut a small door in a casing…read morearound a pipe. I used a guy by the name of Vluff Litsch. He ruined my Knotty pine wall. He then started threatening me that he was going to bring two policeman to see his work into my house. The guy

Hoods is located across the street from Costco with a huge parking lot. They have several entrances…read moreand a vast assortment of flooring, tile, bathroom, fixtures, and accessories and even some home decor. Their prices seem to be very good.

If you want to prolong a kitchen model, this is your place! We thought Hood's was great when we…read morefirst ordered our KraftMaid cabinets. Kaiti seemed knowledgeable and the process was fairly easy. We made our original purchase on 12/27/25 and were told they would be delivered in about 4 weeks. Well, 6.5 weeks later on 2/10/26 they were FINALLY delivered. KraftMaid seemed like a good quality cabinet but their manufacturing needs major help. We had TWO different cabinets that only had shelf holes on one side. One cabinet with a HUGE scratch on the front frame. One cabinet didn't have the drawer face connected and was sent separately without the proper hardware to install (it wasn't just simply screwing it in). One cabinet that had the wrong door swing. One cabinet the shelf holes started at 7" from the bottom and the other side 7.25". Makes great for level shelves. Finally our end panels for our island were ordered too thick so they would stick out. We went back to Hood's with the list of problems and Kaiti was very apologetic and said she would have everything fixed. We had already installed the 2 uppers without the shelf holes because we didn't notice it until we went to put the shelves in. She said since we did that already she wouldn't order new ones and instead give us a discount. We were ok with that. She also said we would get some sort of reimbursement for the other issues as well, she just needed to contact KraftMaid. Moving forward, the upper cabinet with the large scratch was reordered along with the end panels. She said expect them in 3-4 weeks. This was on 2/18/26. We did not receive the order until 3/26 which was a whole fiasco in itself because they wanted to wait until the following week because they didn't have delivery drivers. Luckily, someone outside of cabinets, I think his name was Matt and the only helpful one at Hood's, got my call and personally picked them up from the local warehouse and delivered it to us. He was awesome. Here's the next best part, Kaiti ordered the WRONG end panels AGAIN!! We're going on 3 months now from our original order date. We go speak with the cabinet manager, Randy, and told him everything. He said he had talked to Kaiti about giving us some reimbursement but she never followed through. Her communication skills were terrible. They only thing she kept relaying is that she gets to retire in several months. She should have retired before we purchased our cabinets. Anyway, Randy only offered us a reimbursement of $250 after spending over $14k on our cabinets. We finally got $500 out of him. Should have pushed for more but we were fed up at this point. He went ahead and ordered the correct end panels and said he would have them expedited and we should have them in no more than 2 weeks. Ha! Ha! This was 3/26 and our end panels finally arrived on 4/22. We will NEVER return to Hood's again. It was an absolute shit show. Almost 4 months for all our correct pieces to come in.

Home town favorite. Great big parking lot out front with lumber, grill pits, and more drawing you…read moreinto shop here. When we entered we were greeted kindly, we walked around and were happy to find they sold Dive Bomb apparel along with other Dive Bomb coolers, bags and more. The bird seed we were after was super expensive compared to Menards but the charcoal my husband was after was on point for under $22.00. It's a give and take at stores like these. Prices vary and items change out over th season. Love this is close by for some staples we might need in a pinch.

Do not believe their website where they offer a Military discount - very disappointing to see it…read moreoffered on the website but not at the checkout counter.

I've tried with this store multiple times and they always always mess up…read more I ordered a dishwasher and they told me it came with the panel. Surprise it didn't. I had to fight for a partial refund. They wanted me to pay them to make a panel when I proved the associate said several times that it came with the panel. Finally got that fixed then I set up the install. The person had my correct address but used my old address for the install. I called after they never showed up and was told the contract was void since the addresses were different. Called the store bawling to the manager because I just had a baby and this is beyond stressful assured me he'd fix it and I'd get a call asap from the installation manager / team to get a new date as soon as possible. Never received a call. I called 3 days later no one is answering the phone after multiple hours I finally get someone and ask for a manager I just keep getting put on hold. Installation team said the new address is invalid and they've been trying to reach the store and no success. The staff is so unprofessional and continues to make mistakes but yet zero accountability.

Horrible customer service. I am so disappointed. Waited at curbside for my pick up order, checked…read morein that I was there and no one ever came out or called me about why they didn't show up. Had to call and call for them to tell me they couldn't bring my order out and I needed to come inside.

I came in to do an exchange. I waited in customer service for about 5 minutes…read more Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.

Ordered a new patio door to get installed and the lock on the handle wouldn't lock. I called and…read morethey told me to buy a broom handle to lock it! Spoke to the manager Kyle, who said everything would be fixed the next day. Now it's 3 days later and no word from anyone. The contractor is no help either. Never doing business with these guys again.