I've tried with this store multiple times and they always always mess up. I ordered a dishwasher and they told me it came with the panel. Surprise it didn't. I had to fight for a partial refund. They wanted me to pay them to make a panel when I proved the associate said several times that it came with the panel. Finally got that fixed then I set up the install. The person had my correct address but used my old address for the install. I called after they never showed up and was told the contract was void since the addresses were different. Called the store bawling to the manager because I just had a baby and this is beyond stressful assured me he'd fix it and I'd get a call asap from the installation manager / team to get a new date as soon as possible. Never received a call. I called 3 days later no one is answering the phone after multiple hours I finally get someone and ask for a manager I just keep getting put on hold. Installation team said the new address is invalid and they've been trying to reach the store and no success. The staff is so unprofessional and continues to make mistakes but yet zero accountability. read more

Horrible customer service. I am so disappointed. Waited at curbside for my pick up order, checked in that I was there and no one ever came out or called me about why they didn't show up. Had to call and call for them to tell me they couldn't bring my order out and I needed to come inside. read more

Lowes Window Install Disaster. After a year Lowes still couldn't finish the job of installing my windows. Very incompetent they had to reorder 5 times came out 4 separate times and still couldn't get it right. They refuse to give me a refund for the windows they screwed up unless I sign a release and lose my warranty on all the windows installed. I needed to sign away my legal rights to get my refund. I believe they are a deceptive and unscrupulous company ! Waiting 6 months to get my refund. Not once did I hear from the store manager. They use a 3rd party installer to put in the windows. They assigned me to Lowes Executive Associate to protect Lowes and to take advantage of me. I picked Lowes because I believed they were a major company and would take care of the customer. Boy was I wrong. Had to get the Attorney General's office involved just to get my refund. Never been back to this store ! read more

After researching gas ranges, we went to Lowe's to order one. The gentleman who helped us in the appliance department was knowledgeable, thorough and helpful. We placed our order and received the range the following week as predicted quickly and e​fficiently. All w​ent as promised! (We love our new range by the way!) read more

If I could give 0 stars I would. Might be the worst customer service I have ever experienced. I just bought a new house so I have been going to Lowe's multiple times a week and every interaction with an employee. There has not been great. I bought paint and they gave me the wrong color, I bought a rug, and there was yellow stuff all over the rug when I called to see if they had another rug that I could get replacement. They were not very open to helping and it took me 30 minutes to get a real person on the phone super disappointed. read more

The St.Charles location on West Clay has absolutely horrible customer service people working at the return counter and the manager Robert isn't any better will never shop at a Lowe's again for anything read more

I tend to stick to Home Depot for most things, but they don't carry EGO outdoor power tools or Char-Broil grills, so I heard to Lowe's for that. Usually this one. Never had any problems here. read more

Jacob at the Pro Desk is extremely knowledgeable and helpful! He's always willing to help me no matter what I need. As someone who has worked in customer service and as a teacher, I would say that he's the best customer service person who I have ever met at any company. Keep up the great work Jacob! You are appreciated! read more

The guy Mike at Lowe's st.peter. off Mexico road. Give him a raise. When I came in to get a screw to a tv leg the first guy I asked said Mike should be able to help you called him on the radio and sent me to him. He was already helping another customer. Then got to me and helped me make sure I got the right one. Then as I'm leaving, another employee came up to him with some other customers asking him to help them. If he's not already making more give him a raise read more

My daughter just bought a new house. Her boyfriend bought some Lowe's lawn bags at Lowes off Hwy 70 & Zumbehl Rd. We tried to use them and they was so much glue they were defective. I tried to take them back. They would not take back, exchange or give me store credit. What garbage its their brand. Customer service horrendous. I left and bought perfect good bags at Walmart. Lost sale for Lowe's. Too bad so sad. read more

Called to ask if they sold shelf's for plants. Rude customer service lady hung up im my face. Said she didn't have time to help me.

Waited 20 minutes for help to come to smart cameras, got passed by at least 3 employees, all while the alarm was asking for assistance. These people don't care about helping their customers and I would recommend you go somewhere else. read more

Just got a new dryer delivered today, install was sloppy, dryer vent was not trimmed to fit the space. This presents a safety hazard. Also several pieces of trash were left in my front yard. read more

Lowe's Home Improvement - Hardware Stores Near Me - Saint Peters, Missouri

NOT TAKING PRECAUTIONS TO KEEP US SAFE!! Because of Covid concerns, I ordered and paid on line. I was alerted that my order was ready so I drove to get it. I wanted to do curbside pick up, but there were no directions and I couldn't find the designated spot(s). Against my better judgement, I went inside. The pick-up window is small and positioned next to the very crowded return window(s) The staff member getting my order was new and was having difficulties figuring out the system. I waited 15 minutes for him to figure everything out. No one offered him assistance. While I was waiting, several people came to return items. Instead of taking them to the lady window to space us out, the staff member insisted on using the register/window next to the pick up window -- maybe 2-3 feet apart! When the new employee finally figured it out my order, he told me I had to sign a receipt. The only pens I could find were the ones connected to a chain. No effort to sanitize them at all. I reluctantly signed the receipt and looked for hand sanitizer. There was NONE!! I spotted some on a shelf in the back (obviously for the staff). I asked the gentleman if he knew if there was any for customer use. He said he wasn't sure but then saw the bottle behind him and allowed me to use. It before putting it back behind him. I couldn't believe it!! No hand sanitizer for costumers! Unbelievable!! As this we going on, an employee was coming into the very crowded space to clock in. She joked around with the other employees and made physical contact with one. She had a mask on, but it was under nose. She clocked in and went off to her assigned section. I will say almost all customers and employees had masks except for one woman who wore a face shield (with no mask underneath!!) to make it worse, it only covered down to below the nose. Her mouth was not covered. She was moving about and laughing and talking to everyone. I point this out because I was appalled by the lack of caution Lowe's was taking. Covid cases are continuing to rise in St. Charles County and I believe that management of this store is being Lackadaisical and putting their customers and employees at risk. I will not return until and unless I see some change. Very disappointed! read more

Lowe's is a great home store to shop at. The personnel are always friendly and very knowledgeable. The store has a great variety of items, popular brands and good prices. read more

Lowe's Home Improvement - We're out buying a tree! - Hardware Stores Near Me - Saint Peters, Missouri

I went here for emergency whole-house restoration. Made it here many times in a short number of days. Paint: Offering upper end Valspar and economical Olympic, they can blend colors from other competitors. You may choose more boutique and get different varieties under the Eddie Bauer Paint accessories: You'll find your common low-end masking tape at the HD, though there is quite a variety here. Door knobs and locks: Offering at least three if not four different makes of your common knob. Cleaning supplies: Large selection of cleaners, small collection of buckets. Save a few $, go with off-brand bleach instead of Clorox. Light bulbs: Couldn't find black light bulbs or lamps here though you'll see the signs. Good deals on LED lights and curly-Q fluorescent. Paper blinds: Yes, they have them here. Cheap, quick, effective means to privatize your windows. Biggest benefit shopping here: Using the Lowe's credit card saving 5%. read more

Updated my kitchen, they helped with customizing my cabinets and they are fabulous! They did the plan right there on the computer & helped me make the most of my space, no dead space! Also got the quartz countertop and all I had to do was pick the material, Lowe's did the rest. The guy who measured made mock-ups so I could be sure to love it and then the install on the actual stone was perfect! Everything including the kitchen sink was easy and fun to plan and see come together. Way to go, Lowe's! read more

Just wanted to sayThanks to the sweet lady at the customer service desk that helped me with my purchase of one of they're trailers out front. She was nice, very helpful, and knowledgeable, and went above and beyond to get me taken care of quickly. Thank you so much! read more

Over the years, we've supported and loved Lowes. Still do, but I was approached by an employee yesterday while looking for a new microwave. Instead of asking if he could show me something, his first and only question to me was: "Are you planning to install this yourself?" I said, that's not the plan. He said: " Well, just so you know, it's $125.00 installation fee." I didn't look any further. I thought, wow, that was the WORST sales tactic ever. read more

Well, I won't do that again. This is the closest Lowe's store to my house but they aren't the best. I'd rather go to Wentzville or Lake St. Louis. For big purchases I've always gone here because I like Lowes and I don't want to have to haul big items a long distance. I bought my riding lawnmower here last year and I tried to buy a dishwasher here but it was a failed trip. After shopping around we went to Lowe's to get a dishwasher we had liked. When we got there we noticed another model that was much better for much cheaper. We talked to one of the guys and he asked what color we wanted. We did the order and we assumed we were going to pay the price on the sign as we weren't told any different. We took our order up to the register as you don't pay in appliances. After waiting in line I gave her my name to pull up the invoice and was told it was $49 higher than I was expecting. She called back and was told that the model I wanted wasn't the one that was on sale as I had changed colors. Huh? The sign didn't say anything about there being a price difference and my salesman sure didn't tell me anything would be different. I told her to cancel my order and I would back to work it out. When I got back to appliances the guy who sold it to me was gone (how convenient) but some tall gray haired guy was going to "help" me. I'm 40 and the guy talked to me like I was 10. I was clearly angry and this guy poured on the gas treating me line an idiot. I told him that no one told me there was a difference in price, and I didn't find out till I got to the register. "The price on the sign is only good on the model you are looking at" was what he told me. Why not list the different prices for the different colors on the sign? I've seen Home Depot do it, Menards does it too. I told him to cancel my order and I walked away.....then I thought, it won't hurt to ask...so I asked him, "will you honor the price on the sign?" He said, "the price is the price" and did one of those facial reactions/noises that you make when someone just asked you something insane. So I walked out. Out of the store. Never going back to that Lowe's. I went straight to Menards and I paid the $49 extra that I hadn't expected to pay. Menards lists the price on their signs and I knew what to expect at the register and they treated me well. Had I known the price was higher at Lowes at the time I was ordering I would probably still have bough the dishwasher on the spot. But, letting me find out it was higher at the register from a cashier who didn't have anything to do with the interaction is silly. PS: If the tall gray haired guy talks to all people like he talked to me I will not be the only customer you lose. read more

WOW, Lowes.com and the stores are completely disconnected. I have had better service with Charter Comms. Tried to buy a washer and dryer all day, no store seems to have what the website states 3-4 at each location. Store did nothing but cancel the order offered no assistance. What a joke, smells like a bait and switch scheme. Great Job Lowes, you have Charter/Cox Comms Level customer service read more

Spent 2 hours shopping here and had several employees ask if I needed help with anything. Bought landscaping stones and equipment to build a fire pit. As we were pushing the heavy flat-bed cart full of landscaping stones to the checkout, an employee offered to push the cart (it was a struggle because it was so heavy) and then he said to bring our vehicle to the gate and he would load it for us. He and another employee loaded it into our vehicles And were very nice while doing so. We tried to give them a cash tip but they said appreciated the offer but aren't allowed to accept tips. We were impressed to get this level of service from a big-box store. We will definitely continue to patronize this store. read more

Went to Lowe's to buy carpeting for my house. Nobody was in the area. Pressed the button to get an employee. Announcement was repeated several times. Two employees came to the flooring register, pressed some buttons and walked away,without a word. We're heading to home depot now. I hope they have employees willing to help us! read more

We have purchased every major appliance we own at this store over the years. They have always had the best price and are willing to negotiate on items that are on the scratch and dent isle. We have been pleased with most of the customer service provided in the individual departments have found them to be very knowledgeable. The service desk is a train wreck. They are just rude. I just got off the phone with one of them to arrange delivery for a new dishwasher and she acted as though answering my questions was a chore. She had just called us to arrange delivery today and when I called back it wasn't possible until next week. Whatever... I will just pick it up. Yes we will continue to shop here because we find them to be 10-20% less than any other store on appliances. For the most part this is a great store but be prepared for a shock if you have to return something or deal with the service desk. read more

Went in on on 1/7/17 and they were very busy as expected but we encountered 2 different levels of service. We were trying to get a price on a piece of trim that had no label in the cabinet section and after pushing the help button, the woman who came was very rude and told us she was busy and we could come and wait if we wanted. Had we not encountered Braden from flooring, we would have left and never done business with this Lowe's again. Braden was persistent to get the answer even though he was not familiar with the area but he not only made the customer happy, he did it happily and was genuinely nice and showed concern for us as customers. I wish I could give a 5 but the lady working the cabinet section blew it. Kudos and thank you Braden! read more

sometimes its hard to find somebody to help. this store usually has a couple of different styles of every thing you are looking for. just make sure you bring a list its easy to get side tracked when looking in this store. read more