Do not waste your money here. Seats sold as requested. 3 days later ,Ginny Le ( who sells tickets here) switched seats without telling us , to more unfavorable seats. No apologies ,excuses ,from Ginny. Told us to call the airline ourselves. We 'll never come back here. Very rude behavior towards customers. read more

Good service! Everybody was kind, and you should get your tickets and flights here. They are really kind and welcoming.

Customer service is sooooo bad. My parents bought tickets from here a couple of months ago to go to Vietnam around the end of January. Due to emergencies, I had to change mine to go at the end of November. She didn't give my parents an updated paper with all the information needed so I dont even know my ticket number or reference number. This is important because fast forward to today, they're closed for the holidays and I need to register for a wheelchair service but can't do anything because I don't have the required information. When we called her, she said she couldn't do anything because they are closed. Which i understand, its the holidays, but we have been trying to call all week. I would give 0 stars if I could. Yes this place can find good cheap deals for you but at what cost if you run into a problem and they cant help. read more

I didn't want to post anything until I made it to Vietnam and past immigration. They have legit visa service - I opted for a single entry that cost $50. The country's online visa website kept giving me an error message when attempting to pay and I had 5 attempts until I finally gave up. Cash or check is accepted. Bring your passport, your payment and plane ticket info- they do the rest. I requested it 3/4, two weeks later it was ready for pick up. read more

Wife got tickets and visa next day for viet nam family's emergency trip. Everything went well. Parking is good. I do recommend this place.

Was referred here by a friend to get out Visa done. Walked in was not greeted by anyone even though they saw us. One month for a non Vietnamese person to Vietnam is $80 for one month. Process takes one week. read more

Century Travel - Travel Services Near Me - San Jose, California

Needed flights to Vietnam. Some acquaintances have used this travel agency and said she's good so I had to call. Giang (I hope I spelled her name right) was terrific. I spoke to her three different times to talk about different dates and itineraries with seats as my daughter and I cannot go on flights with seats only given at the airport. She searched and searched. Gave me options with prices. I thought about it, called her back for more options and she searched and searched again. And finally she found the combo that works best for me with seats and fare with visa price with the range I can afford. That's very important that I was not pressured into flights that do not please me. Everything was eticketed to me. I was able to change seats directly with the airlines thereafter at my convenience. Overall, very easy to work with Giang. She will be my go-to for Asia travel needs read more

Worst place ever! I'll have to write a list of reasons why this place sucks! #1- I came to get 2 tickets to Vietnam. My husband who is not vietnamese had to pay extra for his Visa. I don't know if that's normal, but it shouldn't be if it is. I asked her why there's an extra charge and the lady said it's because he doesn't speak vietnamese. That makes no sense to me. #2- We had to cancel our tickets and she stated that there was a cancellation fee. It was a very large fee. I don't understand why the fee had to be so large. The travel agency barely did anything for us. I understand places have cancellation fees, but again, I don't think it should be that high. #3- A month later, we still haven't received our refund. I call her and she says in an annoying voice, "You need to wait 3-6 weeks after the cancellation." Ok. I waited. Then the next week, I receive a partial refund. I call to ask her why I didn't get a full refund and she says in an annoying voice, "honey, you need to wait 3-6 weeks." But I received some payment just not all, so I wanted to know why it wasn't a full refund. #4- I wait 6 weeks then call back. She says in an annoying voice, "has it been 6 weeks yet?" I say yes. She says she'll call the airline and will call me back the next day. The next day I don't get a call, so I call her. She says the check for the full refund will be there Monday. Looooong story, short, I still haven't received my money! I bet they're hoping I'll forget about my money. I'd rather book tickets myself next time. This business is terrible. I might have to take them to court, because I do not plan on losing thousands of dollars. read more

Please RUN. Far far far away from this business. If you want to miss your flight and have your seats changed (when you paid for a certain seat) due to the mistake of the travel agent then you are in the right place. Ginny giang le, is by far the worst travel agent you can ever come across. She is not only unknowledgeable but is also rude and a liar! She was blaming everyone she could think of for her mistakes until she was caught red handed and admitted to the terrible disastrous situation that occurred to my parents. My parents paid and booked for a flight 4 months in advance. Where they purchased deluxe seating with window seats. My parents had confirmed with her that they only are paying for deluxe if they are window seats and she confirmed. fast forward day of the flight, they were switched to a non window seat. She blamed it on the high amount of passengers that were on the flight so they had to switch seats around. We called the airline and they had said that there had been no request/linked window seat from the start. Mistake number 1. Fast forward to their flight home, they ended up missing their flight. On their boarding pass from the agent said a different time than what flights the airline said they were on. My sister called the airlines and told us that the agent NEVER linked a card payment along with the flight so my parents were waitlisted for the next flight after the original flight until a payment was to be attached. If my sister had not called, my parents could of missed all of their flights due to no payment attached from GIANG. My sister went to their office location and confronted GIANG and all she received in response was a smug attitude and a start of the blame game. She denied all of the mistakes and even said that she had relayed the message to a relative to tell my parents which was in fact a lie. When all was said and done and had proof of her screw up from the airline itself, she admitted fault. So not only did my parents miss their departing flight but was forced to get hotel and accommodations for an extra night due to giangs fault Ginny giang le does not know what she is doing. She is bound to make a mistake on your future travel endeavors. Again, GIANG is a nightmare to deal with. Please save yourself the trouble. A hundred dollar savings is not worth it. avoid the headache. read more

The customer service at this place is absolutely horrible. I stopped by to ask about some airline tickets to Taiwan and HongKong and they told me to just email them my dates and she can look up the prices as if I was bothering her by showing up and making it personal. She actually made a comment like, "I can't just look that up right now." There were no other customers in the office at the time and 3 ladies at their desks. As directed, I went home and emailed her our plans. I sent 2 itineraries with slightly different dates of travel and asked a few bulleted questions like whether it was cheaper to tickets if we were flexible with the dates and/or the different prices between the itineraries. I got a shotty, "I"m too busy to repsond to all your questions" email with no professional response or explanation for what she was quoting, Trip 1 or Trip. It literally just had a price $1060. No information on what airline, which trip she was quoting, didn't answer any of the questions. WTF. Still wanting to give them the benefit of the doubt and believing that probably they just aren't very good emailers, I stopped by the office a ocuple days later to try to get my questions answered and to clarify the ifnromation. We had found ChinaAir was cheaper online but she kept telling us EVA had a better deal and was very condescending when I asked clarifying questions to just understand. It's a shame she (Ginny /Han) doesn't understand that people can obviously go to other agencies. She treated us like they were our only choice in travel agency. Rude and unprofessional. read more

This place is definitely hard to find, but let me help you out a little... coming from Story Rd. off 101, you'll go straight down and see an Asian plaza called "Grand Century" on the corner of Story and McLaughlin... park and enter through the main entrance, and make a right... follow that down, until you see the cardboard cut-out of the stewardess and VOILA! Presto-Magico, you're there. My family ALWAYS uses this place to get tickets when flying to Vietnam. They usually get a deal because my family somehow manages to go quite frequently, even though I think we can't afford it... The last time I went to VN, I flew EVA airlines and got my tickets a WEEK before leaving [last minute] for under a grand... not too shabby for an international flight during peak season of TET. I am flying to Istanbul this summer for a study abroad program and I couldn't find good deals online for such last minute tickets... [again] - so I came back to where I was familiar in hopes that they could hook me up. I brought my traveling companion, [which was NOT Asian] - and we got our tickets together. Her name consisted of 16 letters, and she emphasized its spelling over and over, fully knowing well that they might botch it on the first try. We even left a post-it note of how to spell it.... they said everything would be fine, and the tickets would be ready in three days. I came there to pick up the tickets, and lo and behold - they messed up her name. GENIUS. They then told me to come back in another two days to pick up the tickets to fix the name error... I went back, and it was wrong again. They then told me to just take them and they sent a copy of her passport info and it wouldn't be a problem. At this time, I am no longer impressed by their professionalism. Great to travel to Asia, but average when it comes to traveling elsewhere. read more

I don't understand the low ratings either. Came here and they beat all the travel sites and google flights travel. $790+ through various online places $760 with visa included at century travel. As of this review you're not going to find a better deal for the travel period of early May to mid May. $786 for Asiana with that 20 hour lay over in Inchon on the way home. There was no service charge for paying with a card. I even asked Giang, the travel agent about it. She said the reason for a 3% charge is deciding to leave a deposit now and paying the rest later with a card. It's a great place to get a deal traveling to East or SE Asia. Would definitely come back to book my next trip. read more

The service is horrible! The employees had such an attitude while talking to us so rudely, despite also being Vietnamese. I was recommended by a friend who got her tickets cheap here to go to Vietnam, but the employees were so rude, and when we called for help, they refused to help us until we came to see them in person. Even when we got there, they argued with us when we asked for an explanation to explain our ticket details since it was a different route that we had to take that we did not feel comfortable, but they insisted on it. I felt absolutely disrespected, and will NEVER be returning here again. I do not recommend this place at all. read more

I don't want to give this place a freaking star at ALL! I didn't order a ticket from here but my travel agent did it for me so I thought I would just call them directly to ask couple of question on my own. What I get in return was a rude asssss talking on the phone giving me crappy customer service. I called and ask nicely, I wasn't cursing or anything but from her rudeness towards me make me extremely Mad and have to write this review! If she's not the boss, The boss should fire her. But if she is, I hope she will go out of business like for real . read more

My husband usually books all his family's trips to Vietnam from this travel agency. I sometimes do my own research into ticket prices/etc. before booking, so if need be, I always ask them to match a price or offer me a better deal. This usually works pretty well too. This travel agency usually has pretty good rates that are highly competitive with other agencies and from airlines. We've had a cousin who had to change his flights to Vietnam and back here at the very last minute due to a family emergency, and they were able to do that but did have to pay fees to the airlines. That's pretty typical of airlines, though. Fast travel quotes if you email them or call them. Please note that the people working here on the weekends don't have any info on any trips anywhere besides Viet nam. If you want to try to get quotes for going to Hawaii, check out the agency or call the agency on a weekday! We also have had business cards made here. You can pick the ink, the design, and the materials/ink you want your cards made of (at varying prices, of course), and the whole process is relatively painless! I know they also have graphic design/logo design services, which our real estate broker has utilized in the past. :) Thank you! See you soon. read more

I'm here and it seems that 40 minutes after they're supposed to be open (the store hours sign posted on the door say 9:30), there's not a soul in sight. How unprofessional.... read more

I came here because my friend's dad recommended it. I figured that a Vietnamese travel agent would be able to get me a visa quicker for whatever reason. They charged $80 for the visa. I think this place is a little overpriced, but I can't be too sure since I didn't call around to check pricing. However, when I asked them to get me a Chinese visa, they were going to charge me $20 more than my regular agent. Then, I realized, a little too late, that I should have gone to my Chinese travel agent to get my Vietnamese visa...eh oh well. It was a pretty quick process, and the nice thing is that they take your passport picture there (it's included in the cost) so you don't need to bring one in. Annoying - cash only. This place was also extremely difficult to find. It's a Vietnamese strip mall so I just wandered around until I found the place. read more

Worst customer service ever! Warn everyone DO NOT go there. I needed to get my visa for Vietnam. I went in and I was told to come back within a week and my visa will be done. I came back to pick it up, and they were closed an hour early due to an emergency...I called them up and the lady( don't know her name) told me to come back again on Sunday from 1p to 5p. I rushed to get there after I got off work, got there around 4:40pm. They were closed....starting to get upset. I live pretty far from the shop. 2 days later, I went in again, I was pissed when I found out that they messed up the date. My visa is good only for a month for foreigner. Now I had to go back the 4th time, I lost my patience, this place should not be in business. read more

I don't know why everyone gave this place bad reviews.theyre really nice,fast service,cheapest price in town.just bought my ticket back to Vietnam for new year and the price was $300 cheaper than other travel agency. read more

Worst customer service ever. I called to ask 3 tickets to Vietnam. After she provided the prices. I said the prices are still high. She responded me "THEN STAY HOME". I couldn't believe she said that to a customer. It's so rude, disrespectful. I rather buy them myself, then go to the rude agent like them. read more

ABSOLUTELY THE WORST CUSTOMER SERVICE! They do not care about there customers. All they care about is making MONEY! We been going there for our family vacation from Vegas to Hawaii and different cruises for the last 4 Years. We came in to paid for our tickets to Cancun and they insist on taking cash. I did not have that much cash in the first place so I told them I paid by CREDIT CARD. They try to charge us an additional 3% FEE? Really...WTH? I Said "NO WAY" and left their office. The lady Giang started screaming and yelling all kind of sh!t and threaten to look me in their office! WTH...REALLY?? Who does that?? Bunch of wierdo Money Hungry people. I'm done with this Travel Agency and will NOT COME BACK!!!! read more

Came in to inquire about travel to Asia. Was met by a long face 40 something Vietnamese female. Long story short, she was very rude, unfriendly, and not knowledgeable about travel related information. It was a very bizarre interaction. I'm not sure if this is how she regularly treats her customers, but I am never coming back here! read more

This place is the worst travel agency I've ever had to deal with. They don't even deserve the one star I'm giving them. My whole family and I booked our vacation package to Cancun recently and had to cancel due to the whole Swine Flu outbreak. At first they weren't going to let us cancel at all, telling us we would could only exchange, then told us we would have to pay a fee, etc. They were not upfront about the cancellation fees at all. I had to call the airliner and hotel myself to find out the fees before they decided to credit us our money. Overall, just very difficult to deal with!!! read more

The tickets here are way cheaper than the one you can find on the websites. That's why I love this place! The only thing that makes me give this place 3 stars is the rudeness of the lady here! If she can fix that, this place would be a perfect place to get tickets from! read more

My mother in law had her flight and passport done here and she did not say any negative things about their service. I decided to give this place a try myself and have them helped me book my tickets and visa with my husband. Giang who helped us was very helpful, efficient and explained to us very well. She answered all our questions professionally . Before going to this travel agency we did went to other places to ask around but their place and customer service is kinda sketchy so we backed out. Im glad we went here and had Giang to help us book. read more

These people are crooked. They promise you a great deal ( shorter lay over time and get home earlier) and after you pay everything and when the day of travel comes closer...they break the bad saying that the flight they promised are no longer available and makes you pay them fees if you want to cancel. Stay away. There are many other travel agents out there. Or just do it yourself, its a lot cheaper and you don't have to pay the middle man. read more

I have been come to Century Travel about 7,8 years...always had best deal for airplane ticket...i saw some bad review ...i think someone have to had a bad day ...i would give them a second try because everyone have a bad day sometime... depend how tress your job ... :-) :-) read more

i have been using this travel agent in years from the day they were in century plaza. they move, and i follow them too. they are very trusty and i just will not consider going to some other places for some small discount. not worth it. read more

don't know why everyone gave this a 1 star review either. The agent was nice friendly and knowledgeable. They even got my expired passport taken care of in 2 weeks. read more

I have done business with every caliber of individual in the world and a word of ADVISE. I would NOT , I repeat NOT refer anyone to the Century travel for tickets to Vietnam or any destination. I have been trying to assist collegues in gettng a refund for over a month on a ticket that was not even picked up due to an emergency - serious illness in the family preventing the travel plans. I have called and explained the situation to the staff who gave us another number that was wrong, and then have been told EVERY TIME I call and ask for the owner or manager that they are ON vacation. The letter head on the iternary is 1111 Story Road , ste. 1104 , San Jose CA . My last effort may be media and/ or court. The agency wants to steal hundreds of dollars from this family as they were unable to travel. This is not the first time I have seen this. I ask: PLEASE do not condone this unethnical behavior by useing this agency. You may face the financial and emotional delima I am. read more

Been here once. It was horrible. The lady giang acts like such snob. Answeres none of my qeustions in a timely manner. Yuck

I called Giang the travel agent. She wasn't quick response when I asked for quote to Dominican Republic package because she thought I was not shopping around for bit. When she got me a quote,I believed it was reasonable deal & asked her to hold for 24 hrs as I know the policy allow to. She couldn't want to hold & want me to purchase right way since I did not get a chance to discuss with my hudddy since I want to purchase from her. However, I did not like her service & behavior. I went with other travel agent. In addition, she did not very friendly & open communication to provide more details when I asked for suggestion of the flight. All she wants is your deal after you requested for bit. I have decided to go to other travel agent more friendly & not pushy. I will not recommended you to go to this agent or this travel agent if you do not want to waste your time. read more

Near 2015, I helped my X-wife book a flight to Bangkok. The price was fair and we were satisfied. Not rude - maybe the communication could of been better - good enough. read more

Poor service. I promises to myself `` NEVER COME BACK TO THIS AGENT``. They just try to take your money only and did not want to pay their responsibility to customer. read more

Please don't purchase airline tickets at this traveling agency. I bought an airline ticket for $1390, but later I had to cancel the ticket and agreed to pay $200 for the cancellation fee. HOWEVER, I NEVER GET MY REFUND BACK AFTER WAITING FOR 6 WEEKS. This traveling agency might not cancel my ticket although I did pay the cancellation fee. I ALREADY FILED A SMALL CLAIM AGAINST CENTURY TRAVEL. read more

This place is suck! They didn't really give you a whole lot of informations on their professional side. I had my visa made there I told them that I need five years visa separate with my passport but the day I came and pick it up they make it only one year cause I was paying extra to have it done separately to last me up to five. If I was told by them it would cost me less amount to get it with my passport I would not going trouble to make it second trip to pay them more and end up my visa would only last me one year. They don't take to own responsibility on their part to explain to the customer clearly. They are the professional they should explain clearly even they are busy that's not an excuse. I recommend book your ticket online and they are a lot cheap and they sell insurance just in case you could not make it on your trip. I saved couple hundreds on my ticket that I bought online. Shop around online you will find better deal than agent. If you have problem you can alway have professional people will walk you through the process and they are fully responsible and honor for what ever they advertise. Stick with American businesses not Asian they're never to responsible on their action. minus star on them read more