After seeing the not-great reviews for this place, I kinda dreaded having to pay them a visit last…read moreweek to help me make an adjustment to my account. But it turned out to be a 5-star experience for sure! First things first, the store is super conveniently located at Sunset Square shopping center, with plenty of parking and other businesses nearby if you're running errands. The store itself is modern, well-lit, and contains some cool gadgets you can play with while waiting your turn. I checked in at the main counter and, within about 10 minutes, a really cool dude named Kevin was assisting. My request was pretty simple, but he didn't rush or make me feel like an idiot for coming all the way to the store for help. He walked me through the process, discussed some different pricing options, and showed me all the notes he was making in my account to verify the change. He was very thorough - showing me that he not only knows his job well, but is aware that - in the past - Comcast/Xfinity has not exactly been known for trustworthy, helpful service. Hopefully there are more and more helpers like Kevin coming to this company, because he turned what could have been a dreadful trip into something that was a bright spot in my day!

This review is for Comcast Small Business…read more What should have been a simple service transfer turned into a mess. I was routed to an out-of-state Colorado rep, Gloria M, (no local support), and when I asked about fiber, it turned into an argument and upsell instead of solutions. I was sent a DocuSign with little explanation. A manager (Chad C.) then promised priority installation (4/20) if we signed and claimed we were getting the "best deal" $185/month for 1.25 Gbps, basically no savings ($5.00 less and still a $130 install fee) no break for being longtime customers. 4/20 came and went. Turns out the paperwork was wrong. We ended up receiving SIX different DocuSigns due to repeated errors, with poor communication and zero accountability. Now we're scheduled for 4/28 (!) but our business has been left without service in the meantime. Frustrating, unprofessional, and honestly feels like the result of having no real competition. Being dishonest to get someone to sign a contract is not a way to do business. Complaint filed with the BBB. If you have another option, take it.

Excellent value in the marketplace. Exceptional service and competitive pricing. Totally…read morerecommend!!!

Man, this company is a MESS. First interaction was waiting for a callback that never came. Second…read morewas an appointment that was forgotten by them. Third was an ongoing crappy internet speed. Fourth was not getting a bill for months, and when received, shocked at the cost of it all. Fifth was asking for a tech to help resolve the speed issue, and getting the info that a bad router had been used, purposely. Sixth was mansplaining. Seventh was another tech visit where we suggested a possible fix, and were ignored, and at the NEXT visit this was now the tech's suggestion for a fix. God help me. Eight was and is a suspicion that they had been throttling the speed for months.

I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.

Over priced, and constantly increasing the rates. If you try to get it lowered, they want to lock…read moreyou into another 2 year commitment. Ridiculous!! The only thing that was unique to them that I liked was the Dish streaming nature scenes. Truthfully, that is the ONLY reason we have not canceled in the last 3 years, and the fact trying to cancel is long, used car salesman experience. Actually, how difficult they make it to cancel service is the reason WE WILL NEVER have Dish TV again! We multiple times kept saying, we don't watch it and we want go cancel. And the gal kept pushing us about what we watch. And we were nothing, and she kept going on and on. We must have said over 3 dozen times to cancel before they actually decide to disconnect, and then tried again to offer us a half price rate. Well, honestly they always have issues... every year. One of the networks will not renew with them, and then all the sudden we lose CBS, NBC or ABC. Which is we are going to turn on the TV that is the only channels we watch. Them going off air for a long extended time was actually how we got introduced to Paramount Plus, which in our opinion is much better especially if you have a SmartTV. And when they have issues, you still have to pay the same. They will never give you a credit. It was long over due to cut the cord. If we want to watch a movie, or even a show. There are so many other ways to do so. That are much more affordable. $150 / month to sit on your bum and watch TV.... is just too much. That money can go towards future travels and adventures.

Worse customer service and tech support EVER!!!, I have been trying to get audio delay fixed for 3…read moreweeks and the TV turning itself back on after turning it off using the dish remote, their fix was to send me a new remote and since that did not resolve the issue they are now blaming the TV even after I told them it's also happing in other rooms. They refuse to send a tech out or a new joey. I'm so done with them to the point I'm ready eat the early cancellation fee and go back to Direct TV.

We are first time customers and if the internet service is as good as Michael Barnett, the…read moreinstallation tech, we are in for a great experience. Michael was early, professional, personable and is a guy who thinks outside the box (no pun intended ) We look forward to being a Frontier Customer! Thank you, Michael!

I had phone and internet service with Frontier. I had whole days where the internet didn't work,…read moreand the days it did work it would randomly cut in and out. In the evenings or weekends it was almost pointless to even try. After several months of this I discontinued the service and went back to the more expensive provider. Frontier, however, decide that I should pay the $100 early termination fee even though they didn't provide the service they had promised. They expect me to keep my end of the contract, but they don't feel a need to keep theirs. I talked to customer service and put in a "dispute" and was told do not pay the bill until the dispute is settled. Four months later I got a letter from a collection agency saying I owed this money. I called back, waited an hour on hold, then spent about 45 minutes talking to various people who didn't know what to do with the issue. Finally someone said I needed to talk to customer service and have them connect me to a manager in the office of the president. I talked with customer service again, they said they had no way of connecting me to a manager in the office of the president. One of the customer service representatives and one of the onsite service techs, I had several techs out to my house to try to fix the problem, both told me this company has serious issues. I couldn't agree more! I heard they are upgrading the hardware in my area, but I won't be back.

Worst. Internet service ever. Lord knows, I hate Comcast and their miserable customer service, but…read morewe've given Clearwire a year and it keeps getting worse. Our internet goes out every 15 minutes or so, at which point we have to reset the router until it finally will reconnect. Clearwire customer service was no help, they suggested we get a new router, which we did, but did not help. I work from home and need reliable internet, but this is not reliable in the least! TERRIBLE!

I tried to return a new unopened iphone 17pro to this location that was with the 14 day window, and…read morethey refused to refund me. They directed me to call customer service whom had already directed me here. The website says 3 easy ways to return. Not true, tried in the store and via customer service who both pointed me the other direction. So frustrating, wish i had driven 2 hours to the apple store to purchase rather than supporting this business.

0 stars. Done with you…read more Made an appt. No one greeted me for 10 mins. What's the point of an appt? Barely get started talking. Asks to scan the back of my drivers license (which contains sensitive data). Never even checks the front. Clearly this wasn't about checking my identity. Then tells me that as a pay as you go user, they won't sell my anything but the cheap knock off phones in store. Of course I can buy any phone anywhere and bring it to them, but they no longer do this. I guess you don't want a $1k phone sale from me. Angry at myself I allowed her to scan my drivers license. Every visit to this store is a disappointment. Looking at other providers.