Fairly new member of EOT here. I have to say that the prices are affordable. Staff are helpful when…read moreI call and need help with something. Daniela has very good customer sevice skills and explains things in a way that is easy for the average person to understand. Daniela, thank you for all you do at EOT! YOU'RE AMAZING!

From the owner: Eastern Oregon Telecom provides Telecommunication Services, Internet, Telephone, Network Design and…read moreIT Consulting Services to the Hermiston OR, area.

Very poor customer service if you can call it that. A phone center where the people answering the…read morephone have no knowledge and simply want to know how your day is going and to apologize for everything and do NOTHING. I am in a location where I may not have any other choice. Please get a phone number where someone in Oregon actually answers the phone. You have effectively removed any contact with customers and shipped it off shore. If there was a negative score available-- I would have given that to you.

Every thing about this company is bad news. Their AD's suck when trying to search. Also bad when…read moreplacing an AD. Try filling out one of their contact forms. I have and never once received a call back. This company doesn't provide cable where I live just phone line support.

Service was great, Caesar Romero Called to tell us when he was arriving,…read more Arrived on time, did a great job. Was knowledgeable and thorough. I would recommend him to anyone.

Columbia Basin Satellite & Electric (CBSE) installed under cabinet lighting in our kitchen. After…read moreusing it for two days, we realized improvements to the on/off switches were needed and Mike came out to do that for us. He just wanted to see us happy with the end result, and we are! CBSE stands behind its work. So glad we found them.

Possibly the worst customer service skills I have ever seen or experienced. I have a broken iphone,…read moreand a new one that verizon sent me. I called the business customer care ( which is awesome ) and they said to goto the store and they would assist me in activating the new iphone replacment.....BTW was over $1000.00.... I get to the store and they say they need to text me...I show them that my old iphone is broken and cannot turn on...and tell them that corporate said to come in and they would assist me getting it up and running. They then tell me that they cant help me because I cannot get a text ON A BROKEN PHONE!!! What a bunch of incompetent morons! What am I supposed to do? Maybe they can send smoke signals.... :(

Had a fight with the ocean, the ocean won. For my punishment, my phone screen would not come…read moreon...and much more. I went in to the Hermiston Verizon store, and an angel Named Tarz helped me or 4.5 hours. He was so patient and helpful. I can't stress enough the steps he went through to transfer ALL my info to another phone that I brought in. He helped me with a new less expensive plan too. I just can't thank him enough!

I went to U.S. Cellular in Hermiston to buy home wireless internet about 5 months ago. The 1st…read morewireless internet device i received was defective. I had the device replaced 2 more times, both being defective. At this point, I decided to cancel because I couldnt get a functional home internet device from their store. I was told because i was within a certain timeframe, and the devices werent working, I wouldnt have to worry about the bill. Then the bills started coming after canceling. I went back into the store 2 times and both times they told me not to worry, they would cover it, the devices just needed to be returned. More bills came in 2 months later and I kept calling and getting the run around. Its bow 5 months later, and my bill is going to COLLECTIONS! The manager wont return my calls, my bill was NOT taken care of by this store. They just lied to me until I had no option other than to pay or take a hit on my credit report. Zero stars of I could. Dont expect service after your money is spent.

I am so Thankful we Switched over To this Service!! Internet is for house, Internet, everything!!!…read moreThank you!!!!

No good!! Not very good because they will lie to you and you will pay A LOT. No good. My hearing…read morehas gone over the years but I did hear it when they said my bill will be 80 a month, it turned out to be 120!! Bad!!

All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.