My air conditioning system just started not working properly (would not blow out cool air and on a…read morereally hot day) and I called Bruce Heating and Air Conditioning in Hermiston. Note: they had not installed this particular unit, but were willing to do the repair. They also were able to send a Tech over the same afternoon all the way to the Heppner area (Reynaldo R--a senior maintenance technician). After performing a leak check he identified the problem in the outside unit--was a leaking refrigerant from a copper tube connection inside the main housing. Reynaldo was extremely professional in his repair and also had provided me a verbal estimate of potential costs. It was not cheap as it took him nearly 4 hours to complete the difficult task of trying to weld the small leak on a copper tube line--problem solved in 1 day. In the end, I have been and will continue to be a very satisfied customer with this Company. Thanks Bruce for the very quick response and professional service--Reynaldo is an outstanding employee!

Furthest from reliable, not responsive. I call daily... I don't get to talk to anyone but I know…read moreChris the im assuming office managers voicemail is continually full so he doesn't get msgs. I paid 14k for a whole house system. It was poorly designed (too small) during instal a tech fell through the ceiling... The return air in the master is not cut in... in a year I haven't needed to change the filter... sooo... it's still brand new. The unit is trash for heating in the 15-20f range.. i got an awesome $900 power bill because they didn't cut in the secondary return... as the main return plugged and tripped on high pressure.. heat strips are great. Except the one that melted.. I've called about the entire system for a year... no response besides the obligatory 1 year maint... I contacted Doua the designer installer sales guy... for a quote for just changing out the new unit to a gas unit. He quotes me 10k for just a unit... then never responds to emails.. nor does anyone else. Maybe I'm being impatient but when somone tells you that they will call back tomorrow and still hasn't for almost two weeks..(chris the office manager or sales manager)

Fairly new member of EOT here. I have to say that the prices are affordable. Staff are helpful when…read moreI call and need help with something. Daniela has very good customer sevice skills and explains things in a way that is easy for the average person to understand. Daniela, thank you for all you do at EOT! YOU'RE AMAZING!

Inexperienced "technician" came to my house and misdiagnosis was made before handing over $345 for…read moreadding 3lbs of r410A with additional unneeded tests recommended to fix the problem with the heat pump. After tech leaves nothing changed except loosing $345. Had to call them back after unit froze up again the next day. So that time a few days later, a different guy came by request and performed a correct diagnosis but asked for another diagnostics fee with a quote for a return appointment and repair with parts needed to fix it. The quote was $526. See the problem here? That's a total of almost $900 to fix a simple issue that is very common. I told the "technician" thanks but now I have to talk to my wife about it (I already knew what I was going to do at that point). The tech asked for another diagnostics fee and I declined saying we already paid for that. Anyways I ordered the parts online and fixed it myself for $36 via EBay, internet research and YouTube

I am very happy with the service technician that was sent out to us today.his name was christian…read moreFabela. He came out and did his job quickly and efficiently with a great attitude. I highly recommend requesting him if you use aces.

On a late Friday night Jeffery was able to repair my sisters 20 year old hot water heater. Not only…read moreis he professional and quick he has incredible "problem solver" skills to solve the issue with minimum costs! Of the hundreds of handymen, I have hired over the past 45 years in Eugene and Echo/Hermiston I would say Jeffery is the best!

I rounded up four quotes for two long CAT6 runs that I needed done in short order at a food grade…read morestorage and blending facility. Everyone but Wildcat Electric left me unconfident in their assessment of the job, either complaining about the timeline or the fact that they would have to round up gear. I chose Wildcat Electric even though they were only available the day of my own server move at the facility and not before. No worries. Wildcat Electric showed up on time at the crack of dawn with all their own gear. It was surreal how on point they were. It was like watching The Allman Brothers Band roll into town, knock out a face-melting setlist and then go on to the next town. These guys completed the job quickly, exceptionally well, and at a great value. They are literally rock stars.

We are newer to the area and unfamiliar with contractors...Wildcat Electric was recommended by…read moreanother contractor (Dan), who we hired to fix a terrible and dangerous construction job done by our first contractor! We had Wildcat Electric come out to add outdoor electricity to our gazebo. We needed a plug for our smoker grill (hopper) and lighting to be able to bbq in winter when it gets darker sooner. They came out in a timely fashion and did a great job! They thoroughly cleaned up after themselves...they will be our go-to electricians going forward!