We had an HD antenna installed and couldn't be happier with it. Friendly installation crew who went…read moreabove and beyond. Worth every penny.

From the owner: Choose from the leading television brands and enjoy the latest viewing technology. You can also get…read morea digital antenna installed or repaired by our professionals. Call Kattre TV & Antenna, LLC today for more information about our services. We are looking forward to your business.

Since DirecTV teamed up with AT&T the service has been absolutely awful! The hold times are in…read moreupwards of an hour and every single month the bill comes in higher and you have to spend an hour of your time calling in and getting it corrected. I have to waste time each and every month with them. I definitely do not recommend if you are being routed through AT&T

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Customer Service? I have been on the phone and chat for hours over the last 4 days trying to get…read moreinto my account. Their system says I have the wrong user ID, I use the forgot button, it gives me what I've been using and then it tells me that user ID is no longer active! Their phone system goes round & round, sometimes drops, gets me to the wrong place (or maybe the reps just lie) and keeps me on hold for unheard of amounts of time, and then they tell me there is an email address on the account that I have never even heard of. Then they say wait for 24 hrs for a reset, another lie. Since AT&T came along it is horrible.

So I've had directv for many years. They made an appt to call me at 1pm today. It's 630pm and still…read moreno call. Sounds like a good time to switch to dish.

These guys are seriously the best people you can go to if you're having phone problems.. They do…read moreexcellent work and have great customer service. I've gone in there everytime my phone breaks or I'm having an issue and the employees have gone above and beyond every time.. They try to save you money when they can, which is a definite perk. Overall, I highly recommend going to BASIC Communications for all your cell phone needs.

I have had a fairly good experience with my Spectrum internet over the last year +. That is, until…read morethis week. Our new neighbors that moved in behind us got connected to Spectrum on Tuesday. By the end of that process, my internet service went down. So apparently the technicians successfully hooked up our neighbors, yet simultaneously wrecked our service. I called Spectrum about this and you'd think any good company would provide a quick turnaround for loss of service that was 100% THEIR FAULT, right? Nope. The first appointment available was 3 days later on Friday. What terrible customer service! Needless to say, I'm looking at alternatives now.

Had appointment with Jordan Vanaelst at your Spectrum Traverse City store. Want to make sure yall…read moreknow he is by far the best customer service guy we have ever had at this location. We are seasonal residents and he made our connection/equipment set up go so smoothly. Also solved an unrelated mobile phone problem I was having. Such a joy to work with him!!

Very pushy. They put out deals to try to get you in and are rude when you say no. Would not…read morerecommend this company. I never ended up using their service because the gentleman who I spoke with was incredibly rude.

Kind, helpful, and always had a smile...that's what kept me with this company. I would recommend…read morethem to a neighbor or friend.

Note first, this is NOT a review of our local Verizon store, it's a review of Verizon Customer…read more"Service" which is absolutely maddening! The folks at the local store are great, they're doing an amazing job working for a company that doesn't care about its customers. Don't call the local number, it will offshore you to a foreign country that can't help you, and can't (or won't?) connect you to the local store where there are people who actually CAN help. By the time I'd been on the phone with customer "service" for over 1/2 hour, dealing with one dead-end after another and having a hard time making contact with an actual person, doing something the local crew could have helped with in minutes, they told me the only way I could get help was to go to the local store, 15 miles (20 minutes) away, and 10 minutes before they closed. So I now have a brand new phone that's fairly well useless until I can get back to the local store, which won't be for several days. That, after being on hold earlier in the day with customer "service" for ten minutes earlier in the day just to figure out the store hours because corporate says they can't post them on the door; you *must* use a QR code. Well, not all of us have phones capable of QR codes. Just post the hours on the door like normal businesses that care about their customers would do! Verizon has forgotten the most basic premise of Customer Service: KISS - Keep It Simple, Salesman. By not keeping it simple they're doing much to anger their customers, that's not a good place to be. So while the local crew is doing an outstanding job, Verizon has me so hopping mad I'm very close to switching providers after 15 years because they've forgotten how to take care of their customers. But hey, I have a brand new phone that has lost most of my data, my contacts, my message history, etc from my previous phone.

Bravo Verizon Team! We started the day with an online appointment, and we're taken care of on-time…read more The staff knew much more than I did on settings and new features as we switched our to our new phones. They were professional, yet caring personally for our family. We look forward to working with Verizon and this team again!