Worst store ever! Drew the owner is a terrible person. I highly recommend you don't go here. He…read morewill damage your expense property. He is careless & very rude. I left a very expensive game system there to get fixed. It sat unfinished for an entire year. Always had an excuse. He just laughed about it. I dropped it off in mint condition & he kept it under his desk & it was all scratched & beat up. He had no remorse. Terrible person & store. No one should support a person or store like this.

The fish sandwich was REALLY GOOD. The tartar tastes home made. The fries? eh, nothing special…read more Good selection of tap beer and cute waitresses, too. I'm dinging one star for the dated decor, and the creepy stuffed moose on the wall.

This store was opened in 2007 and is already starting to show its age and the state of Best Buy in…read moregeneral. What was originally a "Magnolia-lite" showcase area (higher-end A/V items) is now a dilapidated open-box and clearance corner. Having to pass this to get to the new televisions on display certainly does not inspire confidence. After doing much research both online and in person at several stores I decided on the model television I wanted. Bestbuy.com showed that the item was available for purchase so I went to the store expecting to buy one. I chose Best Buy because of their offer of free shipping and haul-away and I wanted to schedule this in person rather than rely on the website. The model was on display and an associate approached, asking if he could help. I told him I wanted to purchase the model and he went off to the stockroom. Returning after about 5 minutes he apologized that they did not have the item in stock, but he could see if it was available from another store. He also asked when I expected to get the TV. This transaction was on a Friday evening and I told him I hoped to get it before the following weekend (Super Bowl Sunday). He didn't say another word. I went with him to their sales terminal and after another 5 minutes he apologized that the item was only in-stock at a store in another state and that it "would be a hassle" to get it from them. He explained they may not be willing to give up one of the three that they had in stock to another store in case a customer there wanted one. I didn't realize each individual store was fighting for dominance over the other, I thought they were one company. When a customer is standing in front of you "cash-in-hand" I would think you would do everything possible to make the sale. In any case, inside baseball is not really what you want to discuss in front of the customers. Instead the associate went to speak with the manager and came back after another 5 minutes asking if I would be interested in the next size up, which was in stock. I don't know if any discounts would have been offered, or they just expected I would fork over another $150 and change so they could make the sale. This was a non-starter anyway, as the size I was looking at was the largest that would fit the space I intended to install it in. The associate then asked me to write my name and number on a piece of paper. Apparently there's no mechanism in the computer to purchase the TV and wait for delivery from another location. He explained that he would attempt to get the store in another state to give up one of their 3 TVs of this model in stock. He would call when the truck arrived on Tuesday to let me know either way whether they were able to get the television. After all this, he explained that they were already booked solid for deliveries. Even if the TV showed up on Tuesday, I wouldn't be able to get it delivered until after the Super Bowl. Already knowing that I wanted the TV before the game, I suppose he was hoping that all the hassle I just went through would make me purchase anyway. I asked if the free recycling was valid even if I picked up the TV myself in time for the Super Bowl and dropped off the old one. He said yes, recycling was free whether or not they delivered it. I thanked him and left, mostly expecting that my name and number were promptly placed in the circular file. Writing this a week later on the following Friday, my suspicions are solidly confirmed, having heard not a word from this particular associate, nor anyone else at Best Buy. I have since taken my business to Amazon.com, who offer the same model with free shipping and with a discount for Prime members I was unaware of previously. I'm getting the TV delivered for free at a lower price than Best Buy offered. Unfortunately it won't be here in time for the game, but Best Buy was the only local original option who I had any hope of being able to meet that expectation in the first place. Turns out Best Buy is mandated by state law to recycle televisions whether or not you make a purchase there, with only the minor inconvenience being having to get it there yourself. So they lost my business, but I'll be dropping off my old TV for them to recycle at their expense along with the loss of a sale. From now on Best Buy will serve as an Amazon.com or other .com showroom for me, if I set foot in there again. Although it's only a matter of time before the entire place ends up in the circular file of history.

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Came in for a issue with my sound system. Told me I had to get my stereo re wired. Wasn't the…read moreissue. Told me I needed a new headunit and they would order it and install it the following week. I had asked for someone to contact me with the specifics of what headunit they were going to install and nobody ever got back to me. I called the day the install was scheduled for and had asked again what head unit they were going to be installing on my vehicle. Come to find out nobody ever ordered the unit and they couldn't get one for another few days. Went to a different shop and they figured out the issue wasn't even the unit at all it was a speaker short. Just really frustrating when I can't get updates on something I was going to spend a good chunk of money on that would not have even resolved my issue. Edit after reply: you guys are just lying now. I did want the new unit that is true but you had told me my issue was with my current unit. You never looked at my car for shorts in wiring. Yes the back of my stereo was messed up but that's why I came to you guys to fix a issue, you just kept guessing on what the issue was instead of fixing it. Also I called you guys after my first appointment to figure out what stereo was going in my vehicle you said you would give me a call back and I never received one. I called the day of my appointment 4/12/2023 and asked again what unit you were going to install you said you would call me back. Someone did call me back it was your tech Riley. He had told me it was never ordered and it would be a few days till you would get one. If I could leave less stars I would because it's one thing to have bad service it's another to then reply to a review and blatantly lie to try to save your own ass.

Scott at AV Dynamics has amazing customer service skills. His drive to meet your needs is inspiring.read more

great service and return desk/customer service PROFESSIONAL attitude. No complaining or excuses…read moredoing anything.

They were stocked on most things but the employees are very rude. We got yelled at for "opening…read moreitems" but it was already open and a chunk was missing. They also would not move their carts that they were using to restock.