18 months ago, our CenturyLink landline would only make outgoing calls. Incoming calls gave a short ring then stopped. Person calling would hear ringing then a fast busy. Contacting CenturyLink via internet or via phone is the most time consuming frustrating experience anyone could have. On the phone, you have to go through their mechanical chatbot who states, "anytime you want to speak to a representaive, just say 'representative'." Guess what? You can say 'representative until you are blue in the face but you ain't gonna get one right away. Why, you may ask? Well Mr. Dildoe, the Chatbot will state he nedds more information. If you are lucky, he won't start over, but most likely he will. If you ever do get to a human, they will apologize over and over for "any inconvenience" you are having. Then, they will schedule a repair person to come to your property and tell you a long list of things that are required. Answer yes to this and the nice human will give you a repair date. AT THIS POINT, ASK FOR A REPAIR TICKET NUMBER!!! I state this because twice, I was not given a number, and as the repair date nears, I check online to be sure they are coming on the assigned date and there is no repair order in their system. So, call them again, or chat online and you get to got through Mr. Dildoe the chatbot again. This time you will bew given a repair ticket number and a date of repair at least a week from whatever day you are chatting. Now this wouldn't be so bloody bad, EXCEPT the day before our scheduled repair, the cancel it and put it out ANOTHER 8 freaking days. So, it will be around four weeks before they fix our landline. This will be the fourth time in 18 months and twice in the last month with the same problem!! So, CenturyLink, here is a one-star review for your sorry a$$ landline service. I really had to laugh when the customer service representative, at the end of our conversation asked if I would be interested in CenturyLinks new fiber optic highpseed internet service. HAHAHAHAHA!!!!! Not only "NO", CenturyLink, but "HELL NO!!!!" read more

Century Link has, by far, the absolutely worst customer interface and sorts customer support I've ever encountered. I have fiber internet service and landline phone service from them. When it works, it's great. But if you ever have a problem, or a change that you need, its almost impossible to get help. It's almost like they intentionally make it difficult to find a way of getting to them to request a change or to troubleshoot a problem or to request a tech to come. A year ago I had a problem with the line to my house. It took forever to contact them (with lots of dead ends), and then forever to convince them there are a problem - they're system didn't show a problem. Finally I got a tech to come to my house and (surprisingly) he found there actually was a problem and fixed it. I recently received a new modem from them. It's installation was supposed to be easy. But I think its the wrong modem - with no ability to deal with landline phones. So I'm off on the same quest to get through to them & get a tech here. Compared to all of the other communications companies like T-Mobile, AT&T, Verizon, or Xfinity they are 10x worse. read more

My internet stopped working Friday 12:30PM and I wasn't able to resolve to have a technician available until the next Wednesday, completing a total of 5 days without internet. As I work from home, it costed me time and money as well as be very unpleased by passing 5 days without internet for personal reasons. Horrible services so please do not consider CenturyLink. read more

Installation was complete trash. Didi not install items where written note indicated..Installed where simply easiest to do. Sloppiest cable running Mis programmed wifi, again written note May not have been able to read. Poor skills all the way around. So disappointed In lack of concern to any remote glympse of workmanship. read more

These reviews are either outright lies or they don't have the $65 a month fiber option I do. I have unlimited internet (no overage bills). My internet is now 2 1/2 times faster on download and 9 times faster on upload (see attached photos) than comcast with boost. I have one bill that is guaranteed to be the same price for life with my phone and internet bundle. Try getting an honest price out of comcast, it can't be done because comcast are outright criminals who over bill, over charge, change your plan from unlimited to limited without telling you. The phone we have in the bundle from centurylink will still work in a power outage and is 40% cheaper than Vonage and 911 knows immediately where I am calling from. If the power goes out with VOIP you are done. 911 may also not be as effective on VOIP. But on fiber from Centurylink it is a hard line. Also, with this bundle, I got a free modem/router. No rental, just outright free. It's mine! And installation was FREE!!! All that money we saved and all that extra speed on internet is wonderful! I am pwning in multiplayer games. My pings are insane! Downloads go soooo fast compared to comcast. No throttling, I don't "compete for bandwidth from neighbors". I don't "share my bandwidth with people passing by house". The speeds are always the same, super fast. Support responds fast. Unlike comcast or many other utilities, I get into speak to a rep in less than 5 minutes with centurylink on the phone. Or I can tweet or email or chat. Anyway I've gone for support it's been great. Install was 30 minutes. The rep was awesome. Also should mention that I put a poll on nextdoor that 61 neighbors voted on. 84% voted Centurylink to be good. Many people posting the same pain I had with comcast and how much they love centurylink. That said, I can't believe all these negative reviews. PS Comcast sued for using customers as public hotspot! https://www.networkworld.com/article/2857308/comcast-sued-for-launching-public-wi-fi-hotspots-from-customers-routers.html Comcast is still using your modem as a public hotspot! https://20somethingfinance.com/how-to-opt-out-of-comcast-public-wifi-hotspot/ read more

CenturyLink - Seattle - Mobile Phones Near Me

I had to contact WA FCC for help since Century- Link would keep lying that they fixed my home phone. I had not had service for over 42 days. Century link would change status saying a had found another issues every 3 days. I had text messages and emails from them saying they are working on the problem. but nothing was being done. Was in contact with FCC and they were getting different information than what i was getting . I had pictures for my account showing every 3 days they would say there was a different problem. Best thing i ever did was drop Century Link. I know of 4 of my Neighbors that did the same thing. in the Last month on my street or area they lost over 50 customers. to Star Link. We get over 3 times the speed and the service is working. So Century-Link kiss my ASS read more

The worst internet experience of my life. I switched from Xfinity due to them raising the price despite being a long term customer. Ive heard CenturyLink is decent and the price point was okay with no contract so I decided to go with them. Since day 1 it has been an absolute clusterfuck. First they missed my installation day despite being scheduled 10 days in advance. Then when they did get my internet installed it took three service people (two trainees) over 3 hours. Then after 1 week my internet dropped due to something faulty with their equipment. it has been 8 days of no internet, missed service appointment, ever-changing time windows like I don't have to work, and endless phone calls. Everyone I've talked to has been nice but nothing has changed-- the company does not have the capacity to manage what they are selling. My guess is profit is more important than actual product-- go with a different provider! read more

CENTURYLINK'S CUSTOMER SERVICE IS A TIME SUCK! CenturyLink is the World-Class leader in the worst Customer Service ever; On my last call with CL, I was transferred 7 times in 65 minutes. I was on hold for over two hours. BTW I try very hard to avoid Comcast. They are pure evil. But one thing I will say is Comcast's customer service is a thousand times better than CenturyLink's. MY PROBLEM - CHANGE MY VOICE-MAIL PIN I requested CenturyLink to reset my Voice-Mail pin to its default. CENTURYLINK'S SOLUTION - NONE After three separate phone calls (four hours in total time spent with CenturyLink support), no solution. When I told the CenturyLink customer service person that I was frustrated that I have wasted half my day, I was getting a different story from him than the other six customer support folks. He transferred me to the account cancellation team. All I get from CenturyLink's customer support are lies and more propaganda. I will switch to Comcast ; ( read more

My mom has been without her phone now for 3 weeks.Multiple appointments being made and no one ever comes out to help her fix her phone. The company should close up shop if they're not going to provide the service they're there for in the first place. Ridiculous. read more

Returned a broken modem under warranty. It was shipped with tracking and received. I was still charged for the modem. Every phone call I made to have the charges removed was passed on to supervisor to take care of, from Raine, to Carlos, to Eduardo, to Lady, to Sam. No supervisor took ownership of it. Waiting 10 days between calling them back as requested and wasn't credited as promised. Last person was only going to credit partial amount, sadly I had to be assertive to get the job done. read more

Worst customer service ever I was transferred 7 times in 20 mins. Know one understands what my issue is know one can see where my money went. I have existing service since april I went to make a payment on my 1st and accidently ordered a additional install Instead of paying my current bill. I dont need two modems in my house. I want a refund so I can pay the 65.00 towards my current existing bill. Know one in Customer service Billing Tech support Or any of the other 4 people I talked to can see where the 65.00 is or even understands that I I accidently ordered another install. I been patient I understand I made a technical mistake by ordering another install. But know can help me or even understand my problem. To refund me for to make a actual payment on current bill. But why can't they see the 65.00 payment for the new install and refund so I can pay my current bill. Its complete ludacris that I cant read more

After two weeks and four reschedules from the technicians not showing up for the scheduled appointments, I'm done. The customer success team could not be any less knowledgeable or helpful. My appointment window was for 8-10am this morning. They somehow were unable to make it before the end of the day at 5pm. According to the customer service rep, the soonest they could get someone out to reschedule was for the 23rd, a full two weeks after my initial appointment with them. Quantum's effort level for ensuring customer satisfaction is non-existent. You, the customer are a burden to them, and they'll make sure you know it. I'll gladly pay a little bit more for a different ISP who is actually interested in providing me with internet service. read more

If there was a no-star option I would pick it. I just spent an hour (or more) on a simple question. I think I was sent to 5 different people & all they would do is try to get me to upgrade to a more expensive service. We are definitely getting rid of centurylink. read more

I was a customer for years and experienced wonderful service -- until this last year (2024) when something must have happened to their company. Service went from 5 star clear down to 1 star. I was lied to several times, the equipment failed almost every day, and I even started hearing voices in my living room stating "You are not connected to the internet." I called them repeatedly to ask for help only to be transferred -- and transferred -- and transferred again. I tried to escalate my concern to senior management only to be told I called the wrong number and then was transferred back to customer service. One time I was told repairmen were on location at my address so I went outside to find them only to find they were NOT at my address. After attempting to get a 4 month refund, I was told NO because their records showed that I had internet service. After wasting so much money on a non-caring company, I left and found another provider. Then I wrote a complaint to Washington's Attorney General. read more

I've had CenturyLink fiber internet for 3 years. Normally it's a great deal and very solid but they don't seem to have any technicians so it takes forever to resolve outages. A few months after signing up my internet went down for 3 days. I called several times and spent a ton of time on the phone with them and eventually they sent a tech who discovered our service had been disconnected when another tech was connecting a neighbor to the same telephone pole. I haven't experienced another extended outage until last week but this time I am on day 5 with no internet and no idea when it will be fixed. This outage is affecting the entire neighborhood but CenturyLink won't share any information other than "there's an outage, service will be restored soon." I believe they didn't start troubleshooting until today and now they're saying it won't be fixed for at least another day - the initial repair estimate was day 2 and has been pushed out every single day since it began. Everything requires internet these days (even my workout equipment) so if you rely on internet to WFH, stream television or make phone calls, you might want to look elsewhere unless you're okay with extended outages. read more

This actually is service for the Long Beach peninsula. We have had the service since 2008. Over the past year it has gotten worse and worse. Spooling- no internet at all and extremely slow loading. I called for service and got some person in another country (Mexico?) that had horrible phone service (!) so I kept having to ask her to repeat what she was saying. After all the usual useless questions I finally asked to have them send a repair service person out. I about fell off my chair when she said "I didn't quality for a repairman!" I can pay my monthly bill on time, get no service for the money and don't qualify for any repairs. What a joke! I will be switching as soon as I can get another company set up. If there was a minus score, they would be getting it. Company just sucks. read more

I have no words to describe accurately the deep loathing I have for this company. I have had so many negative experiences with company representatives and hours spent on hold with no satisfaction of a resolution at the end of it all. When will humanity be rid of this blight?? read more

We all write our horrendous stories and Centurylink sits back and says "It's good to be a monopoly". You're upset about their service? They don't care. Why should they. I have had Centurylink internet at my business for 20 years. Never missed a bill. New bookkeeper sent the payment to the wrong Centurylink account (phone bill and internet go to two separate places). They just disconnected my account. No call, no email, just cut me off. On a busy night, I had no way to process credit cards for my customers. We didn't find out until the first guest tried to pay at 5:30 pm. Called tech support and they said nothing can be done until I talk to billing who were closed, of course. Next day, had to pay over the phone before we could even look into whether my payment had gone to a different account. read more

I just recieved my second bitification of payment. I waited three weeks for this company to tell me they dont know why they cant help install internet. So I just canceled, no service and im being billed for service. Great communication within your systems. Trash Can of a Company! read more

CenturyLink - Seattle - It's trash... Some recycling as well! - Mobile Phones Near Me

Terrible service. Don't trust any rebates because they don't mail them. I called and they said they would try mailing it again but it's just a scam. read more

Had this service for so long, it was two other companies before Century Link took over. But the quality of service steadily declined w every new company that changed the name of one of our stadiums. I started having trouble before covid; the service wd buffer or drop intermittently, and I cd only have one or two devices going at a max. I cdn't have anything else going If I connected my i phone to install latest updates, and those upgrades took FOREVER. It even crashed on me while taking college entrance exams I paid a fortune for & crammed 2 months in prep. Sometimes I didn't have service for days. BTW: I live across the street from one of their facilities. This was ongoing and escalating, but I was super overwhelmed by FT work & school schedules. Most of my friends & coworkers were bitching about their own providers, so I assumed all service sucked this bad. CL customer service dept kept chalking it up to the construction & population expansions in my neighborhood, and admonished me for having too many devices (despite telling them I never used more than 2 at a time). I attributed the problems to issues w my bldg being built in 1909, or antiquated wiring from Century Link predecessors. Several techs came out, ran their tests, and found new problems that they fixed. Things seemed better after every visit for periods of a few weeks or a month. I was also afraid of losing the benefits of the repairs they had made. So I hung in there hoping they'd figured it out for good. Each time there was a temporary improvement. But these problems not only kept happening, they escalated. I had mostly been using internet at work & school; but once I got digital tv, I realized how unmanageable it truly was. From that point on, repair tickets were being made from gums to ass. They replaced the box connection & routers, tried hooking me up to former tenant plug ins, replaced the outgoing lines, followed and exchanged the cables leading to the power lines and from those lines to the building across the street. They even traced it to and replaced connectors and equipment in their facility/office specific to my account. And STILL, there were more issues & repair tickets. At that point, I polled everyone I knew. I asked the majority of my (now) new neighbors, my coworkers, and anyone who seemed geek enough to know tech. They all stated Xfinity, which I was surprised by b/c I had heard many ppl complain about Comcast. But I was so frustrated & over it I decided to pull the trigger. I got the set up the day after I cancelled Century Link and the service has been INFINITELY better. I passed on the tv streaming device as I have ROKU devices for all my tvs and have had no problems there. I later decided to bundle my cell, which has also been so far so good. I appreciate the many techs from CL who tried. I believe that they all found various flaws, and that they were convinced fixing that particular issue wd FINALLY be the cure. One of them even felt so bad he gave me a free fancy new modem. Some of these guys were working in the pouring rain, re-wiring in a cherry picker in the pouring rain, or following up for days after to be sure things were still working (albeit temporarily). I know they meant well. But really, since my equipment was literally rebuilt from my door to the base & all parts in between, I should be able to power a space station. The Flintstones had better technology. All that time, effort & supplies & they STILL cdn't fix the problem? And most of their customer service agents can kiss my assets. read more

New fiber optics customers here - contacted century link to initially sign up and were told it would be 2 weeks until a tech could come out to do the install. We waited the two weeks without any internet (and poor cell service at our house) because Century Link said there was nothing they could do. Finally got internet and it was great for 3 days. It is now not working and they said it will be another 2 weeks until another tech can come out. While the 3 days we had it were great, 4 weeks total with no internet will not work with our current jobs. Will be canceling our service. read more

absolutely horrible, would give zero stars if I could. they gave us a window of 9:00am to 5:00pm and never did show up. When we called them to figure out why they never showed up it took us 45 minutes to figure out how to talk to a real person, and when we did get a real person they were almost comically unhelpful. could not be more disappointed and frustrated with our experience. read more

Worst service ever..HORRIBLE wait time on phone..HORRIBLE wait time to get a real person on site to repair issues..WHEN there 1st attempt failed even worse response time to return to correct there original issue. read more

After cancelling my service CenturyLink CONTINUED to charge me. I only found out about it by looking at my bank statements months later! Now they refuse to refund my money saying it's MY FAULT that they didn't follow through and cancel my service. I tried repeatedly to get transcripts of our conversations, but their system for doing that either doesn't work or doesn't exist. THIS IS VERY IMPORTANT! KEEP YOUR OWN RECORDS OF WHAT WAS SAID! THEY DO NOT HONOR THEIR WORD! read more

The worst experience of my entire life. Their website is so shitty and gives you everything but an option to talk to a real human. You're wifi will go out all the time leaving you with no choice but to fix it yourself - and good luck with that! Theyre customer service is nonexistant and trashy. Ridiculous. STAY AWAY. read more

CenturyLink is the Bernie Madoff Internet "providers". Talking to customer services is playing make believe store with your four year old. Aw. They're offering help in earnest, but shhh it's not real. read more

these people could't be more inept if they tried, my neighborhood lost our phone service over a month ago and we are still without service with no end in sight. They have no office anywhere, the only people who answer the phone are in South America. I get absolutely no where every time I call. Dropping their service next week going completely wireless, If you get a chance don't walk, RUN from this company......... read more

Century Link customer service needs a ton of work. They don't actually care about you and will just go through the motions.

I was scheduled for an upgrade to fiber internet this morning. Also had a plumber parked outside of my house from 8 am. Century Link appointment was a huge window - 8 am to 5 pm. At 2 pm I called only to discover the technician lied, reported my house was "unavailable," and cancelled the appointment. No phone calls, no emails, no updates. No offer to reschedule. Their phone customer service said nothing they can do but to reschedule another five days later. TOTAL disregard for customer communication and satisfaction. Not even an apology - as much as accused me of lying. DO NOT USE if you can avoid. read more

This is a dumpster fire of a company. I can never get a human on the phone. Their phone system and website are a maze you will never be able to find your way through, and they don't make it possible for you to remove your debit card information once you've given it to them. I tried to cancel my service and it took me almost an hour to reach a real person. I still don't trust that my service is actually cancelled. I'm going to ask my bank to block this business from being able to charge me because it's incredibly suspicious. I don't trust them. Besides, their internet was SLOW AS HELL. Don't ever go with CenturyLink. I'm pretty sure it's a company that actually exists in Yemen or something, just stealing our money. read more

What is wrong with these people? Centurylink is great as long as nothing bad happens and you require a technician to fix it. A garbage truck took out the lines from the house to the telephone pole. A technician came out to the house and said he didn't have access to the job site and left. What didn't he have access to? The outside of the house or the telephone pole? read more

Truly terrible. You are charged up to $99 for service fixed "if the problem isn't with century link equitment" Literally WHAT? Why am I being charged for service when the point of an internet provider is to provide internet. What if I declined the $99 charge? Then I just have no internet? I had an appointment scheduled for today, they canceled it without ever contacting or informing me. I would truly use any other provider, but they're the only one I can use for my building. read more

If you are thinking of getting this service, don't. We are going on a 12 outage in my area. However, the company continues to gaslight their customers by sending several updates, all claiming the issue will be resolved each day by 6 pm, which is conveniently when they stop their customer service phone support. They have given several for the outage over the past two weeks, with the latest being they are waiting on equipment. What equipment takes 12 days for a multi-billion dollar company to get? They do not value their customers and our families. read more

Check your speeds relative to the neighborhood you live in. Advertised amounts are not realistic or consistent everywhere that they service. I cannot maintain a stable connection in North Seatle on a single device - my plan advertised up to three. It's all unreliable and obfuscated. Online help needs to be pushed and prodded to get any actual information out of them. Took 20 minutes to get them to let me know exactly how many devices were connected and other basic usage information. Try anywhere else, if you the option. read more

For Poulsbo area, they provide very unreliable internet and when it does work, it does not work well. Slightly faster than dial up, but at least AOL can still get to the internet on the weekends. Since November 29th 2022, my internet has been out 3 times, first was for 17 DAYS, back for a week, then out for 8 DAYS, and now, it went out again on a Friday of a 3 day weekend, so no reason it will be fixed until at LEAST Tuesday. Chatting with repair team is a waste of time and effort. We are sorry and working diligently to fix it. Neither appears to be true. Awful experience. Home phone is not that much better. Not a clear line when its raining. Been with them for over 20 years because there are not many options where i live. But i will keep looking. Did i mention they are terrible at billing as well. Is it ethical to charge for a service not provided? They seem to think so. read more

Cancel internet day of first bill. they then could not reconnect. it apparently requires me to resign up at higher rate. business model seems to be to piss customers off enough they chuck equipment and bill them for it. read more

System has been down all weekend and I'm without internet. Absolutely zero customer service available

Terrible. I'm trying to figure out who else to use. I'm trying to switch my payment method. I've spend half an hour trying to use their phone tree menu. I finally got an agent who could mostly speak engish, but had to give up. All I'm trying to do is change my billing method, but they don't have my email or username on file. How can that be? I've had my account with them for years. I don't go on line, so they must have deleted it after a few years, but now I can't change it, and their customer service agents, if you can finally find one, are useless. They told me to go to online chat. I can't do online chat - they don't have my logon credentials any more. The worst customer service I've ever seen. read more

Well let me tell you, my brother passed away and we are trying to get his century link account closed. We have tried several times on doing it on the web and my poor 88 year old mother still keeps getting bills. Then we went in Olympia to a supposed century office in Olympia. It was posted on the web as a service address for Century Link. It was a fraud address. The mental health office says they have been there for 8 years, and it was never a century link office. He says they keep getting people coming in all the time asking where Century Link is. We are fed up going to turn this nonsense into the Attorney Generals Office!! read more