It says the gours were updated this month. 8a-5p. Ive been sitting in the parking lot since 8 and…read morecalling and no one is answering. I tried knocking on the door and no one answered. Ive been out here 45 minutes just trying to get my dog seen. Is this even a professional business?

My elderly cat was VERY sick and I called five or six vets and no one could get him in. I called…read moreAnimal Care Clinic and I can't tell you how very glad I did. They had me bring him in right in. The staff IS amazing, and that includes the vet. I felt listened to and there was no attempt to upsell me, which is what I usually experience at the vet. I highly recommend this place. I would give ten stars if that were an option!

Please don't go. Took my dog diesel there for his back. He was Having a hard time walking . They…read moregot X-ray only . Said it was spinal arthritis and prescribed rimadyl and neurontin and to take med when he got home with food so it don't upset stomach . 2 hours after giving the meds he started coughing and called the er back and they said it's prob just the pain pill and I asked could he be having a reaction and they said they wouldn't think it . By 5 that morning he's almost totally paralyzed and coughing up excessive drool and labored breathing . I take him to Ashland clinic when they opened even though he's not a regular patient of theirs to be seen since the er only could say we close at 730am no matter what and have to have my diesel put to sleep ahead of his time . He was only 7 years old and prior to this week full of life.I was never told of the critical potential side effects rimidyl can have Including poisoning , partial and full paralysis, death and how it's critical not to be given if any renal or liver failure which bloodwork never was got . I now know why my vet recommends to drives to Charleston for emergencies rather than here now .

I pray that we never have to take any of our other animals to this ER. The staff members (including…read morethe Dr on duty) were extremely rude and seemed angry that they had to come to work. We came to the Animal ER with our loving family pet and went home without her as they said she could not be helped. This was not a friendly atmosphere, to say the least.

Kind and knowledgeable staff. I took my senior cat in a lot toward the end of her life, and they…read morealways took great care of her. Dr. Pinkston was incredibly helpful when my dog tore both of her ACLs. He did both of her surgeries, and she's healing well!

Great place for your animals. We take both of ours there and we are always treated w kindness from…read moreeveryone we come into contact w. They are good on pricing also

Stonecrest was referred to us when we relocated to West Virginia and WOW we could not be happier!…read more The entire staff is fantastic with our dogs, love on them and take special time to give them attention. Dr. Johnson is so compassionate with our elder Dixie yet is very honest about her hips failing. She recommended a shot for Dixie that has helped her to continue getting up steps. We have boarded our dogs and our son's dog, knowing they are in great hands. A special shout out to Olivia, the tech with a BIG personality and bigger heart for animals :) HIGHLY RECOMMEND!

After a long full life we needed to put our little pound puppy to sleep due to her constant pain…read more We took her to our regular vet and sat for hours in the waiting room. Our daughter recommended Stonecrest so we called and they agreed to see us first thing the next morning. They were so kind and compassionate, allowing us to sit with her and hold her while the anesthesia took effect and then to comfort her as they gave her the final injection. I will never be able to thank them enough for their kindness and the concern they demonstrated for our feelings even though we were not a regular customer.

We have used this vet for multiple animals after trying other veterinary practices in the area. The…read morestaff has been extremely professional, compassionate and gentle. Their charges are very reasonable compared with the other veterinary clinics we have visited. Definitely recommend!

We are new to this area, we lived in a different state and are used to a higher level of veterinary…read morecare than this facility apparently. If you love your pet, do not take them here for the low cost spay neuter option! Last week I took my cat to get spayed and I'm not sure why I didn't listen to my gut when I had an uneasy feeling about leaving her here. Because it is a low cost type of operation, it's apparent that they cut corners at the expense of the benefit of the pet. They used a gut stitch in my cats wound which was meant to hold all three layers of tissue together rather than suturing each individual layer. The lady at the front desk told me I really needed to get an e-collar because they have had a lot of cases where the cats have come back and ended up dying or needing to be euthanized because they pulled their stitches out and their guts fell out. That is a direct quote! Why that did not make me run for the door, I don't know. I trusted the reviews online. That ended up being a lie too. I posted this exact same review on their Facebook page and they deleted it because they didn't want the truth to be out there. Nothing I said was untrue and I have a receipt to prove it. Regardless, I trusted the reviews and thought maybe they had a different technique that I was just not accustomed to. I have had many cats and never once have had to get external stitches for spay that required a return visit to remove them. I was a little stunned that this information because I was not even aware that technique existed. After a couple of days my cat's tummy begin getting irritated because apparently this type of stitch is highly reactive to the skin, which encourages irritation. The lower stitch got pulled out and it was gaping and seeping. With the type of stitch that they used, and the fact that no underlying stitches had been made to secure the under layers of her musculature, there was nothing protecting her. She began acting lethargic and shaky because she had a fever. I knew that I needed to get her checked out immediately but I refused to take her back to the same vet who put her in this condition to begin with. And yes for anyone wondering I got her a cone, and inflatable collar, and she still managed to get a stitch out. The stitches were cheap and encouraging her skin to break out and get irritated. I took her down the road to Guardian Animal Hospital and that doctor saved her life. She gave her a shot of antibiotics, pain medicine, Betadine wash, and had to staple her belly. And she removed the ill performed stitches. She was like a brand new cat! For every cat that I have ever owned I have taken them to a low-cost spay and neuter clinic. However not all low cost centers are the same. I have had wonderfully perfect results with the other facilities I have taken my cat's to. However, they have been an other states with higher regulations. This surgery was a hack job. They cut corners used irritating stitches and did a quick wound closure as opposed to a thorough more safe technique. And to my previous point about the lady telling me that the cats guts could fall out, if this has happened so many times that you have to warn your patients owners about this, that would be a clue they need to rethink their technique procedure! Also I have a relatively small cat, and they charged me an extra $30 because she was considered obese. That is such a ripoff and excuse to make more money. I have never had a vet charge me extra because my cat was obese, especially when my cat is not obese! When I asked why it was charged and why they consider her obese the lady giggled and said you'll have to ask the doctor. I do not trust this facility for low-cost spay and neuter.. if you love your pet you would not either.

My cat was sick. I called a few different vets and no one could get me in the same day unless I…read morepaid an astronomical emergency fee to do so. However, they had an opening the very next day. Luckily, my cat was OK to wait one more day. I brought her in and the visit itself I believe was $68. They gave her antibiotics that were only like eight dollars. And then nausea pills that I knew we didn't need, but they insisted on giving us anyways that we're $33. Everyone was very kind. Honestly, for $107, it gave me peace of mind that my baby was gonna be OK. I will be back!

My 9 year old dog has suffered from dental issues since she was 3! We had been taking her to a…read moredifferent vet, but she had gone through 2 unsuccessful dental procedures. Since bringing her to Merritt's Creek, they have done(hopefully her last) dental procedure and made sure to do x-rays to ensure it was successful! I waited for several months after her surgery before I wrote this review. But I am so grateful!!!! I only wish we would have came here to begin with! If you're looking for caring, genuine people to look after your fur babies - THIS is the place! Thank you for taking such good care of Dixie.

Great vet and staff. My new puppy suffered a broken leg late on a Thursday evening. I had never…read morebeen here before but they told me to bring her right in. She had an X-ray immediately upon arrival and confirmed the break. They have emergency vet services! So rare to find these days. They took great care of my puppy, Dr Anderson is very kind and knowledgeable. I have a new vet for my dogs.

We had just moved to the area with our lab who has lymphoma cancer & had a rough night when I…read morecalled the next morning to see if my girl could be seen. The lady was very kind & got us an appointment. We did wait awhile but there is only 1 vet, she was worth the wait. She was kind, friendly & compassionate towards our beloved dog & to us. She answered every question we had, told us information we hadn't been told before & genuinely ages about our situation. She took time to make sure we felt ok before leaving. I am glad we have found a new vet for our dogs. Everyone in her staff was friendly. Makes a huge difference when people care & you are in search of a new vet. Other customers in the waiting room had also commentated on how they loved seeing this vet, many were customers for years. She also is the o my vet in the area who offers after hours emergency care which is so comforting to us. THANK YOU!!

The staff is very kind and show they truely love your animals and the enviorment is amazingread more

Granddaughters took their pup who was really sick to this hospital They were up front and told them…read morethey were teenagers and both had jobs at McDonalds They took Lola the pup back did an exam and said it would be 200 dollars Ania paid They then came back and said dog needed CBC which would be 100 dollars Ania paid They then told of girls it would cost anywhere from 500 dollars to 1000 to help Lola The girls said we can make payments but Vet said no They needed someone who was 18 to fill out paperwork for CareVet and Vet would get paid and they could make payments to CareVet They brought back their friend Nicki who is also in high school She filled out the paperwork and now responsible for bill Their Aunt finally stepped in and paid the 1009 dollars This place is so ugly and despicable and took advantage of the love these girls had for their dog It was a travesty!!

Recently took my 8 week old puppy and had a great experience. Super friendly staff and took great…read morecare of my dog.

In and out very quickly. Diagnosed my GSD correctly and 4 days later she's like a new pup.read more

Don't take your dog here. I had to carry my dog out of here after leaving her here only 9 days. Her…read morepaws were bloody. I had to make 2 trips to the vet.

Lost our dog!!! Please don't go there!! Dana said our furbaby would be in the house with her except…read moreto play outside. He was obviously not and put in a kennel that was not secure and he got out! Never offered our money back.