It says the gours were updated this month. 8a-5p. Ive been sitting in the parking lot since 8 and…read morecalling and no one is answering. I tried knocking on the door and no one answered. Ive been out here 45 minutes just trying to get my dog seen. Is this even a professional business?

My elderly cat was VERY sick and I called five or six vets and no one could get him in. I called…read moreAnimal Care Clinic and I can't tell you how very glad I did. They had me bring him in right in. The staff IS amazing, and that includes the vet. I felt listened to and there was no attempt to upsell me, which is what I usually experience at the vet. I highly recommend this place. I would give ten stars if that were an option!

Words cannot express the gratitude I have for Dr. Ayers and his staff for the care and concern…read more they have for my two girls. Dr. Ayers goes above and beyond what any veterinarian would do to ensure the well being of an animal and genuinely cares about each one as if they were his own. There is only veterinarian I trust to treat my girls, and one that I trust the opinion of and value the opinion of, and that is Dr. Ayers. I live 600 miles away from the Huntington area, but yet still make yearly appointments for my girls to see Dt. Ayers. Even when they see their local vet, I still call Dr. Ayers to get his opinion on issues because I value his opinion and expertise so much. Recently, he saved the life of my girl because of the misdiagnosis of another vet and performed an emergency surgery on a holiday and didn't hesitate to go out of his way to ensure that she had the best care possible recovering. Two weeks later my other one became sick again with an illness that no other vet could diagnose the problem and he instantly had a diagnosis and later confirmed it after performing tests. I believe what sets Dr. Ayers apart from other doctors is that he practices from his heart. He listens to people and really listens to what is going on with their animals. He has excellent communication with his people and is very personable. He's very accessible, always returns calls when you need to talk with him, and just an amazing all around human being. I wish I had Dr. Ayers in every city I live in because we travel so much, but every time I'm in the Huntington area visiting family, my girls will be visiting Dr. Ayers, as well, because he is like family, too!

Stonecrest was referred to us when we relocated to West Virginia and WOW we could not be happier!…read more The entire staff is fantastic with our dogs, love on them and take special time to give them attention. Dr. Johnson is so compassionate with our elder Dixie yet is very honest about her hips failing. She recommended a shot for Dixie that has helped her to continue getting up steps. We have boarded our dogs and our son's dog, knowing they are in great hands. A special shout out to Olivia, the tech with a BIG personality and bigger heart for animals :) HIGHLY RECOMMEND!

After a long full life we needed to put our little pound puppy to sleep due to her constant pain…read more We took her to our regular vet and sat for hours in the waiting room. Our daughter recommended Stonecrest so we called and they agreed to see us first thing the next morning. They were so kind and compassionate, allowing us to sit with her and hold her while the anesthesia took effect and then to comfort her as they gave her the final injection. I will never be able to thank them enough for their kindness and the concern they demonstrated for our feelings even though we were not a regular customer.

So long story short. If you want to waste your time and money, and do their job for them this is…read morethe perfect vet clinic for you. I'd give them negative stars if I could as my poor dog is still stick, I'm out $800 bucks, a tank of gas and two afternoons. Spent close to $800 on two visits as our dog has some type of infection in his lungs. (who is still sick) Despite those visits and the money spent the vet does not want to take a culture to get the right antibiotics for his infection. Then on top of all that they wrote an invalid prescription and we couldn't get the medication for our dog. They refused to fax the fixed prescription to the CVS, and insisted we go back to the vets office and pick up the new prescription then drive back to CVS to pick up the medication.

My cat was sick. I called a few different vets and no one could get me in the same day unless I…read morepaid an astronomical emergency fee to do so. However, they had an opening the very next day. Luckily, my cat was OK to wait one more day. I brought her in and the visit itself I believe was $68. They gave her antibiotics that were only like eight dollars. And then nausea pills that I knew we didn't need, but they insisted on giving us anyways that we're $33. Everyone was very kind. Honestly, for $107, it gave me peace of mind that my baby was gonna be OK. I will be back!

The Proctorville Animal Clinic I went to is a NEW facility located at 16 State Street. The…read morelocation on this Yelp listing is different, but the phone number is the same so I'm writing my review here. Anyhow, the Facility is NEW and totally state of the art! The waiting room is HUGE and there are at least 5 exam rooms...cuts down on waiting time! The staff is so nice and seem very skilled and seem to absolutely love their jobs, their facility, and their boss. I've heard the owner/Vet is the "nicest guy in the world". :-) Anyhow, they have a great facility and do all types of small animals and seem to be very honest and hard-working...and really care about animals. I was absolutely thrilled with this place and the people who work there. EDIT -- Oh my gosh! Carrie at the front desk/answering phones did an amazing thing for me! I was traveling and left on my trip and realized 2 hours into the trip that I had forgotten my doggie daughter's medicine. Carrie went above and beyond and got a prescription called in to a Walmart that I was about to drive past -- only 5 minutes off of the interstate -- and I got the medicine and went on my way!!!! HOW AWESOME IS THAT??!!! This is truly a vet clinic that cares about their patients and customer service!!!! THANK YOU CARRIE!!!! EDIT -- the Yelp listing has updated to reflect the address that I referenced in my original review. I will assume that there was an old location which was the address that was showing when I wrote my review. I am only aware of the new location and the staff at that location.

Proctorville Animal Clinic…read more 1 Star Review: Heartless Management and Deplorable Timing During Euthanasia I am writing this review to warn other families about the cold-hearted and deeply unprofessional management at Proctorville Animal Clinic. On September 9, 2026, my mother and I brought her 36lb dog, Roxy, to be put down. This was already a devastating day for our family, as we had just lost my father one month prior. While the initial setup in the room was gentle, the clinic's standard business practices completely shattered any sense of compassion. After the staff administered the first sedative injection to relax Roxy, my mother was on the floor crying, holding her dying best friend, and waiting for the final injection to stop her heart. At that exact, vulnerable moment, a staff member walked in and demanded payment. When I questioned the timing, the employee smiled and stated it was required before they could proceed. They literally held back the final, merciful injection until they ran my credit card for $80. When I spoke to the manager about how cruel and inappropriate this timing was, I was told it was simply "standard procedure." Instead of apologizing or de-escalating the situation, the manager became defensive. She ordered her staff to stop making the promised paw prints, nose prints, and hair keepsakes. Roxy was quickly wrapped up and walked out to our car, where the employee rudely stood there with a smirk, repeating that it was just their "standard procedure." To make matters worse, my grieving mother just received a letter terminating her as a client, claiming they need an environment where staff can provide care "respectfully and effectively." The irony is staggering. If this clinic is so desperate for an $80 payment that they must interrupt a family mid-euthanasia, they need to collect the money at the front desk before anyone ever enters a room. Forcing a grieving owner to handle a financial transaction while sitting on the floor with a sedated, dying pet is disgusting. The management here lacks basic human empathy and accountability. Take your beloved pets somewhere that actually respects the sanctity of their final moments.

I had a 3 o'clock appt and checked in from the parking lot as instructed. I was told they were…read morerunning a few minutes behind and a tech would be out shortly to pick up my dog. At 3:27 I called back for an update. Let me bullet my thoughts: + If you are running more than 10 min behind schedule, you should be calling customers as a heads up. Unless you take ppl arriving to appts 20-30 min after their appt. Or are customers' time not valuable to your business? +Tech gets on phone and has the nerve to say it took her so long because she was reviewing my dog's record... you've had them for 3 weeks. Maybe do reviews the night before or morning of ( just a thought) +Lobby is closed (understandably due to COVID), but you should notify your customers of this.

I recommend this vet with the highest regard. I have been taking my animals there for years. Dr…read moreAyres is a compassionate caring man. His staff to me appears cutting edge. Extended me dogs life 2 time 6 more years . Operations removing cancer the size of 2 adult fist. Admit it was pricey however it was my a life. The only problem I have is the wait time and then always wanting to see your animals. I cannot bring 5 cats in at one time just to get flea prevention. I can order the same thing off of Amazon. I understand they want to see the animals to protect themselves in case something happens in todays silly world. This is just flea medicine. I would give 5 stars if not for that. Bottom line they are the best. They are cutting edge. I recommend them to the highest degree.

Top notch staff! You will always be greeted by a cheerful…read morevoice. The staff sincerely cares about the animals and owners. Everyone is patient and kind. Their customer service is second to none. I could not recommend them more!

Love Dr Olson and his associates. Always there when I need him. Reasonable priced too. Highly…read morerecommend.

Beware! Beware! Beware!…read more Just because they give you a quote for service's doesn't mean that is what you'll be charged. Then they want to hold your pet hostage if you don't have the money to pay UP! They couldn't care less if you take your pet somewhere else because of the bait and switch tactic. They'll be happy to forward the paperwork. Never seen such tactics before.

The worst veterinarians office that I have ever dealt with and their attitude shows that this vet…read moreand staff really do not care about the animals. I had been taking my animals to this place after my vet left for a practice out of the area. Everything had been so-so until one afternoon last month when my dog got into my shopping bag and ate 22 children's Ibuprofen. When I realized how toxic ibuprofen was to dogs I called the office and told them what had happened and I was bringing my dog in. Well, the response was "we don't see animals unless they have an appointment". I responded that my dog needed to be seen to get treatment. I was told to hold and then she came back and said "As I said, we won't see your animal without an appointment. You'll need to take it to the animal ER and they open at 6:30." This was a little after 3:00 in the afternoon and treatment was urgently needed. So, after her I don't give a sh*@ response and my being just a tad stressed I told her what she could do with herself and hung up. I then luckily found another vet that gave my dog the emergency treatment that was needed along with animal poison controls suggestions. With my dogs weight and eating such a large dosage, quick treatment was a must and if I had waited until 6:30 my dog could have died or suffered permanent damage to the liver or kidneys, since charcoal and fluids need to be administered within the first 2 hours (per poison control). That vet should have known that a large ibuprofen ingestion by a dog requires critically timed treatment. If she or her staff really cared about animals they would have recommended a local vet to take my dog to, but they didn't and didn't care. ZERO stars.

Missy is wonderful and really cares about the furbabies. Everyone is always friendly and…read moreprofessional. I wouldn't take my girls to anyone else.

This place is a joke. They are quick to tell you to find a new vet if they can't get medicine…read moreneeded. They post information about your animal without permission on Facebook, they are evidently non-confidential? Veterinarian Missy Bentley must not take her job serious because she laughs at comments on Facebook which are in violation of patient confidentiality. Sad but it's went down hill and it's very unprofessional.

Everyone was so friendly & helpful from the moment we walked in. They were so gentle towards our…read morenew puppy and made sure he wasn't afraid. We loved coming here!

I recently moved to West Virginia and Dr. Shy was recommended to me. His staff are amazing and love…read moremy dog, and it's obvious how much they care about animals. Grateful to have found them!