I'm totally disappointed with my care at Dr. Rabice's office at 1450 Genesee St. Utica, NY. I was…read morein several weeks ago as a new customer. There 1st appointment is only exrays. Therefore, I booked a 2nd appointment... which was today, at 7:20 am on August 13, 2025. 1st of all... I called to say I may be a few minutes late. "Well, she paused. "Will you still take me?" The receptionist, tben responded with, "As long as you are not more than 10 minutes late." I arrived 8.5 minutes late. I walked in with 3 women behind the counter, not one looked up to smile or greet me. I stood quietly there at the open reception window. Finally one just looked at me... I responded, "I made it before 10 minute max", and I smiled back at them. One women responded, "Ruth" I'll be right with you. So I sat down, and literally, two seconds later the same women stands in an open doorway. "I'm ready for you." So, I got up and followed her. I sit in the dentist chair. She walks back in behind me saying "You had surgery?" I said, "Yes," thinking, wow they've done their homework. "Did you take your antibiotic yesterday?" Confused? I said, "No, why?" "You had surgery, right?" she exclaimed. Bewildered, I gazed at her with ???? in my eyes. She, responds, "when was your surgery?" I said, "Around, February." She exclaimed, "This year?" "Yes", I replied. (Still bewildered.) "Well, you have to take an antibioticl, I cannot clean your teeth, today," she exclaimed! "Why didn't anyone tell me I had to?" my responce. I can't even tell you how disappointed I am in Rabice's staff. I went out to the front desk and I said, "Why wasn't I told?" She replied, "I'm an adult, I don't have to be told! Why do we have to tell you?" It's your business, isn't it? Doesn't Dr. Rabice want his business to flourish?" I responded. Next, I just decided to walk out of the office. Thinking, I already paid for exrays, so I quickly turned and went back in and asked for my exrays. A new women stood tall, behind the rest of them, hands on her hips, and says, " "You cannot just walk in here and demand exrays!" "Wow!" and turned, ready to exit once again. I spoke loud enough that for them to hear as I walked out the door... you will definitely hear about this appointment on Yelp! I'm sorry, Doctor Rabice, you need better staffing communications for your patients from your unwelcoming front office staff. Ruth Irene Benoit PS I really should have listened to the comments and reviews I saw before coming to this office. No I thought, maybe it a couple of grumbling people that up with they're bad mood in the office today. We'll I was in good spirits until I left that office today. What a day spoiler.

The front desk is very awesome and courteous but the hygentist has some kind of bizarre prideful…read moreattitude. I asked innocently "Aren't you going to give me a bib?" and she snapped back with anger "I'm not planning on splashing you!" and proceeded without the requested bib with the fastest cleaning of my life (5 min after it being 6 years since my last one). She then lectured me rudely for a minute about some tarter she found and then scheduled me out for my next cleaning. Then I broke a crown a couple weeks later and expected my dentist to repair it.. nope! The front desk asks me "did Dr Rabbice make this crown?" no he did not, "then you will have to go back to the dentist who did, he refuses to work over another dentists work." Excuse me? I have been to a LOT of dentists in all the states I have lived and not one has ever refused to work on me or anyone I know regardless of what work had been done previously! I told them that I will not get on a plane and fly back to Las Vegas! They still refused. So I went to Fly Creek Dental and paid out of pocket for a real quality dentist who uses bibs and takes care of her patients.

Pull your tooth yourself. Don't let them touch your mouth…read more Well unless you don't like having teeth long

Do not go here! She pulled my daughter's adult tooth and now she needs braces and an implant. She…read moretold us both we had many cavities that needed filings. I got a second opinion and there were no cavities!!!!

If I could give this corrupt establishment 0 stars I would. The customer service at this job is…read moresubpar to say the least. They complete insurance fraud all the time and they surprise bill you without any conversation before sending a bill. Do yourself a favor do not ever establish at this corrupt office

So I tried to sign on as a new pt... Is it possible for all accepted insurance to be out of network…read moreand for you to charge $300-400 for consultation/ X-ray .... This doesn't even cover cleaning. What is going on?!

Wow! If first impressions are a determining factor, forget it. How Rude! I don't know who you spoke…read morewith to give favorable reviews, but not this office employee. I called to see if they are taking new patients, she said not at this time but asked a few questions. I would think that she was asking to possibly be put on a waiting list. When I said Excellus, she said we don't accept that and referred me to a clinic. I tried to inform her that Excellus would cover an out of network service as a flat rate coverage. I would have to pay at the time of service and recover the payment from Excellus directly. She then just abruptly stated "We're not accepting new patients." Does that mean you would only offer service to dental insurance patients, and all others should just go to the clinics?

I started seeing Dr. Brown and the gang this past summer, discovering that I had my first ever…read morecavities they handled me and my panic so kindly! I felt so comfortable, right at home, and left with pearly whites. Always highly recommend

Full extraction and full upper and lower dentures. This is the first time visiting Aspen Dental…read more The quality of care is second to none. I am 56 years old and have never met such a professional office experience than the experience and care that I have received from this location on north Genesee st in Utica, ny. I would love to take this moment and thank every individual that that puts the effort and time and care for my transformation. Thank You, Brian H. Lyons

A "not good" review is an understatement. I took my elderly…read morefather here for an emergency appointment. They bill themselves as emergency dentists. He had an extremely painful tooth.They took x-rays. Said his wisdom teeth and two other teeth would have to be pulled, all would require an oral surgeon. He could see an oral surgeon of theirs in ONE month for a CONSULTATION. They sent him home. NO antibiotic, or prescription tylenol. I eventually found a local dentist with good reviews who could get him in within a week. Got the primary care doc. to prescribe and antibiotic to get him through. Fast forward to the REAL dentist.....the x-rays taken ASPEN were of poor quality, they re-took them (did NOT charge us, though I offered) and then pulled the offending tooth painlessly within a 45 minute visit. He is reschedule to go back for a comprehensive exam and has been pain free ever since. THAT is my idea of an emergency dentist. Heed the poor reviews and STAY AWAY!!! As a contrast, the local dentist that I found has a 5 star review. Live and learn, I'm just sorry my father had to pay the price.

Avoid go to this dental office , most of they their dental job done by the young nurses. They don't…read moreknow what their doing . My husband had crown done there after a month the crown keep falling off , that so dangerous one time he almost swallowed.

From the owner: All phases of general dentistry including Pain Free Dentistry, White Fillings, Single Visit…read moreComputerized Crowns, Teeth Whiting/Zoom Bleaching, Braces Adult & Child, Stars Clear Braces, High Quality Dentures/Metal Free Partial Dentures, Root Canals, O

I had 2 root canals done by him on the same visit. This man made my visit an actual pleasure. Very…read moreprofessional and compassionate. Thanks doc. Anthony Comito.

From the owner: endodontics root canal therapy.read more