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    Idoux Carpeting Cleaning

    5.0 (3 reviews)
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    Carpet cleaning

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    Stanley Steemer

    Stanley Steemer

    (36 reviews)

    Save your time & money -- Rent a Rug Doctor & do it yourself!…read moreDecided to "treat myself" for spring cleaning this year. My "appointment" was a 4 hour window with the tech showing up at the very end of that window (total time off from work for me = 6 hrs). Almost $600 for a 20x 24 room, 7 foot couch, 2 armchairs and a 9x12 area rug. Tech "finished" all of that in 1.5 hours. The couch had visible clean vs dirty stripes. We had a spill the very next day on the "cleaned" area rug so I got out my carpet cleaning machine. The return water was black & the area I cleaned was a noticeable clean spot vs the rest of the rug. When I talked to a manager about the poor results I was offered another "window" appointment for a "consultation". No apology & didn't want to see photos. I'm not wasting more time off from work with no promise of correcting a shoddy job.

    PLEASE READ THIS WHOLE REVIEW IF YOU ARE CONSIDERING STANLEY STEEMER OUT OF THE LENEXA, KS…read moreLOCATION: Requested 3 rooms cleaned plus one area rug. First time we used this service (carpets were 6 mos. old), we were very satisfied - carpets looked and smelled clean! We had had some specific spots that tech said he would pre-treat, and all came out. It looked great. NOTE: From then on, we chose to NOT wear shoes in our house, but left all shoes in front entryway. Now, about a year later, wanted a cleaning of carpets again -- not satisfied. Tech didn't ask about any trouble spots; I had to point out to him; no offer or mention was made of showing us the dirt extracted or opportunity to do a second clean while here. We waited from Friday until Monday to be sure carpets were completely dry and we re-vacuumed carpets. We could still see a couple of spots, and there was a bad odor not present before we had carpets cleaned. We bought our own Bissell carpet cleaning machine, followed directions, and rectified the poor job done by the 'professionals'. I did call the company; regional manager called - but their ONLY OPTION was to come out and reclean. We'd already done that and did a better job than their initial service. There was nothing to re-clean! We had already taken care of it. THEY ARE NOT FLEXIBLE -- AT ALL -- ON WHAT THEY WILL DO FOR YOU, THE CUSTOMER. They just want to keep coming out and re-cleaning the carpet. They didn't even offer to discount/refund us the charge for deodorizing the carpet. SO DISAPPOINTED WITH A COMPANY I USED TO HAVE FAITH IN. Most frustrating was their inflexibility to even come part-way with the customer. So in all, we spent $262 for three rooms, a rug, and deodorizing......PLUS more than $100 for our carpet cleaning machine and solution to rectify what they should have done right the first time. Just a thought -- why would you come out and clean a carpet, not check the water to see how much dirt you extracted, to then possibly recommend a second pass on the carpet while you are there, if they thought it needed it. Instead, the tech simply came out, ran his machine over each room, and the rug, packed up and got his payment. Made more sense to us to simply offer us a $100 refund instead of the time and expense of the regional manager's time (I don't care if he is salaried -- they are still paying him), administrative time to call and set another appointment with us, and then pay a tech to come out and do the job again. So frustrating --- customer service these days. I'm sorry Stanley Steemer, but if you are rated supposedly #1, you surely can afford an occasional $100 refund to a customer. Instead, you now have exposure to A LOT of people from us for a very poor recommendation.

    Idoux Carpeting Cleaning - carpet_cleaning - Updated May 2026

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