I've been going to Empire for the past three weeks for physical therapy. Wow! Here's 5 reasons it…read moregets 5 stars: 1) No wait time. I arrive, check in and say hi to Cece, and within minutes I'm being seen by Jack or Jay. 2) Personal, individualized treatment. Both doctors are really attentive, answer all my questions, and I never feel shorted for time. Qua (pronounced Quway), the assistant, is awesome too and does a really nice job with the ultrasound treatment. 3) Friendly staff. From the first day, I felt welcome. Everyone is conversational and takes an appropriately professional interest in my personal life. 4) Soothing environment. The office is quiet, the benches are comfortable, everything is clean, and I get as many pillows as I want! One time during the electro-therapy I had a headache, and without my saying anything about it Jay noticed my wincing from the light. He dimmed the ceiling light and put an ice pack under my neck. No more headache! 5) EFFECTIVE TREATMENT. A broken tibia in the ankle area and a few ligament sprains had held me back since they occurred in March. When I started going at the end of May, I still had tons of stiffness and swelling in my ankle even 10 weeks after the injury, and I couldn't walk without a cane. Its three weeks later, and I am already feeling ready to run! I know I need to still wait and finish my treatment so I build back my muscle strength. However, the combinations of treatments, education, and teamwork provided at Empire have me extremely satisfied.

I went to this PT place twice, in March. The owner and his assistant were both kind. However, the…read moreowner's wife - who supervises the office staff (although I think she's only there once/week to go over the billing) - was AWFUL! The receptionist (a nice young woman) told me - when I made my first appointment - that the owner's wife was very concerned about payment. I told her we had *excellent* health insurance (for which we were paying an obscene amount of money) and it would cover 100% of the first eight visits (I'd already *confirmed* that with our insurance company, which is probably the most well-known in the U.S.). At the time of my first visit, the receptionist inferred that the owner's wife was very leery - but they'd made a copy of my health insurance card and therefore they had all of my information (and they could *easily* have contacted our insurance company for verification of my benefits, as anyone else would have). I thought it was quite strange for the owner's wife to behave in that manner, and I've *never* in my entire life encountered such odd behavior from anyone else at a medical office. When I went for my second appointment, the owner's wife was there. After my PT session, she strongly told me that I couldn't continue with appointments unless I paid upfront. I was livid, because they had *all* of my information. I also told her that it would take at least three months for me to get reimbursement (which I realize is the case for medical practitioners and I'm sympathetic, but a patient shouldn't have to be without the money when having *already proven* they'd receive full reimbursement). I decided not to return, since there was *no* way I was going to lay out all that money. Gradually I healed on my own, anyway - but the wife was a FOOL, because they ended up losing a lot of money when I didn't return. UPDATE (2/19/10): Donna W. (the owner's wife) has made totally FALSE statements and SHE is the one who does not "understand" the insurance situation! My health insurance paid *IN FULL* for the two PT visits - but later I was informed by my car insurance company that NYS has a ridiculous law whereby if you're injured in a public transit accident (I was injured on an MTA bus) and if you own a car, your *car* insurance company must pay your medical bills (there's obviously no connection between a bus accident injury and owning a car, but far be it for me to understand the crazy laws enacted by our state legislature). My health insurance company had already paid 100% of my medical bills (including Empire State PT), but that ridiculous law forced every medical provider to reimburse my health insurance company and to then re-bill everything to my car insurance company (!). We have a $200 deductible with our car insurance, which meant that $200 out of the *multi-thousands of dollars* would not be paid. However; I know for a fact that one of the other providers wasn't paid for part of the $200 deductible, therefore Empire State PT is NOT owed $200 (meaning, Donna W. is a *LIAR*!). Further, Empire State PT *NEVER* billed me for any balance and therefore it's an outright *LIE* for Donna W. to accuse me of not paying! And lastly, the supervisor at my car insurance company told me they'd PREVIOUSLY had a problem with Empire State PT refusing to reimburse someone's health insurance company and to re-bill their car insurance company (the same thing happened *this* time, therefore that person had to then call the *owner* of Empire State PT). That just goes to show the type of person Donna W. is (!). It should now be quite obvious why I rated Donna W's behavior so poorly (and I also find it very "interesting" that later on the *EXACT SAME DAY* Donna W. stated her [multiple] lies and I responded with the *truth*, two other people wrote a [glowing] review of Empire State PT - and to make it even *more* obvious, both reviewers had never written ANY other reviews until today). I predict that Donna W. will contact as many patients as possible to write glowing reviews of their treatment, in a desperate attempt to counteract my review. Avoid Empire State PT unless you want to contend with the owner's unpleasant and LYING wife!!

I recently finished my hip treatment at Twin Boro. I had also seen them in the past for my arm. The…read morephysical therapists here are not only very skilled practitioners but enjoyable to work with as well. I have worked with Rob on my arm and Andy on my hip, and both take care to provide step-by-step programs tailored to your personal needs. When I told Andy my athletic goals, he added specific exercises to my plan to ensure I am constantly working toward my desired result. Even now that I "graduated" from treatment, Andy left me a program to follow so I can keep getting better on my own. I highly recommend this practice!

Terrible service and liers, they charged the services they didn't provide. I had only 30 min…read moreevaluation, but the claimed that they provided therapeutic exercises, manual therapy, self care MGMT training.

I had tendinitis in my elbow. It was untreated for two months and the pain did not subside on its…read moreown. It actually got worse during that time. After that period I went to the orthopedist. I had a prescription for 12 sessions at PT. A work colleague had been to A R Rehab and recommended it to me. My pain was essentially gone after about nine sessions. It was a bit more painful at the onset, but I suppose that is to be expected. My therapy routine and the recommendation of what to do on the off days helped alleviate the pain after about six weeks of treatment.

I was extremely unimpressed with the treatment I received at AR Rehabilitation & PT. The physical…read moretherapist has way too many clients in at one time, approximately 3-5 other patients were treated simultaneously while I was also in the office. It's blatantly obvious she is pushing maximum volume through the office, which I can only see as being beneficial for her, financially. She has the patients run through exercises on their own and then spent minimal time actually treating me. Her attention span is horrific, and I got so frustrated that I started recording the time she spent working on my injury, which averaged between four and a half to eight minutes. Often times, she would stop working on me to turn to talk to another patient about something frivolous such as grilling recipes or day camp. After spending over a thousand dollars in PT sessions, I was forced to go to another physical therapist group in the area. The average physical therapist works on his/her clients one on one for approximately 30-45 minutes a session, not less than ten minutes, which was I experienced here. If you're serious about healing your injury and getting back to an active lifestyle as soon possible, do your homework and go elsewhere.

The staff at Excelso Physical Therapy is beyond helpful and friendly. They sign me in and try to…read moreget me in as soon as possible. The therapy was great and brought lots of relief to my upper and lower back. I would definitely recommend this office to others suffering from back pain!!

If you are looking for a quality physical therapy experience, then your search is over…read more Deb is the owner of Matrix Physical Therapy and an extremely talented and knowledgable physical therapist. She sees each patient for a 45 minute appointment and is with you from start to finish. That is right, no pt assistants ans no waiting on the table for endless minutes while the pt finishes up with the other people he is also working on. I started coming to Matrix with neck issues thatvwete causing extreme pain in my shoulder and numbness in my arm and hand. Deb has gotten rid of the numbness and the pain has decreased significantly. Best of all, she is conveniently located right on Kinderkamack with an easy parking lot. Dont hesitate, make your appointment with Matirx today so you can start feeling better!

This is an amazing place to seek top notch physical therapy care. Deb is wonderful and staffs the…read morebest PTs. If you are are in pain and require rehab I suggest you try Matrix, I went there for severe pain for about a year and they helped me tremendously.

Amazing facility that has been around for years. Very professional and knowledgeable staff. They…read morereally listen to you and understand their patients needs and help find relief in symptoms and pain. Bringing back quality of life and ability to do daily activities. Hands on physical therapy, accupuncture, and occupational therapy. I would recommend this place to my friends and family.

I don't know where to begin on rating this Synergy team. First you are greeted with a smile by…read moreWendy who makes your appointments and handles any insurance needs. To Michele who is your therapist that gives you a workout that is tailored to your needs. She is knowledgeable on so many exercises/stretches made to strengthen your body. At the end of your workout you end up in the hands of Sebastian or Rosie who give you a massage that will make you feel good as new. I had such bad pain on my lower back and sciatica that was unbearable.. With all said and done I'm back to my normal routines and pain free... I very much recommend. Thank you to everyone else that works there you are all amazing! Well done to an amazing team!

Came to this physical therapy location one week after knee surgery. The location is clean…read morewell-maintained by the assistants who also disinfect the tables. Staff is attentive and very pleasant & private parking lot makes it easier if you are in the recovery phase

An amazing experience each and every time. The staff is kind and friendly. They truly care about…read morewhat you need and are willing to do whatever it takes to get you there. They are also very patient and accommodating schedule wise!

I have a soft spot for this place, because the people are so nice. Lea is very knowledgeable about…read morewhat she does. Many of the people there are very caring. I leave this review after receiving five months of physical therapy for shoulder issues. When I first started they came up with the sound set of exercises that I could do and I had a routine for every session but I had. Leah is the head of the physical therapy team. She always asks about your pain level and assesses you each day. However there is a little amount of supervision at this establishment. They seem to be understaffed and have to many patients. I actually just switch physical therapists and I'm getting physical therapy at a nearby location, which does a much more thorough job. The fact is that although they are very nice at downtown spine the quality of treatment is sub par. The availability of appointments is pretty good. They usually have many spots open. However they are not open very early in the morning. And if you are getting treatment towards the end of the day, things can seem rushed. Another thing that really bothered me about downtown spine was that you always had different physical therapists working on you. One or two of them are very good at what they do. The rest are average and often don't know exactly what you need as far as your treatment program. Some of them don't even seem to know how to stretch you the correct way. Hope this helps!