I hired Rob from certified pool service (it's a one man small company) to clean my pool, and initially, things went well. However, I soon noticed the pool wasn't being cleaned properly. Despite my feedback, the owner, Rob, insisted the issues were due to the pool itself, not his service. After replacing pumps unnecessarily and finding no improvement, it became clear the problem was the service. Rob even went on vacation for a month without notifying me, leaving my pool in a terrible state. This has been an incredibly disappointing experience, and I cannot recommend this service to anyone. If you're considering supporting this business, please be aware of the numerous negative reviews it has received. I gave them a chance during a busy season, hoping for the best, but unfortunately, my experience was extremely disappointing. I wouldn't recommend investing your money here Buyer beware don't support people like this. Check the pictures this guy is in my inbox talking shit lol . Hope this business goes under real fast. read more

Certified Pool Service - The way my pool was before Rob cleaning - Pool Cleaners Near Me

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Great service for a few years so far. Very responsive to any issues that have come up and the pool looks great all year round.

Blamed our pool system for the pool looking like poo , saying it didn't work well, and they wouldn't be able to maintain it coming only once a week. Terrible communication between them and with us on issues until everything just added up, and our pool walls were getting greener. I had to reach out to them about all the issues, and not until that point did they bring up issues they noticed months prior, but never communicated with us. After switching to another pool company, we see it is not our system that isn't working well, since they have kept our pool so nice and clean for almost a year without any issues, and only coming in once a week. read more

They make all these promises through ads. I called and it sounded like a teenage boy going through puberty answered the phone pissed off his dad was making him work this summer. I saw their ad and would have gladly hired them on full time for full pool maintenance. Unfortunately I was told that they don't have time for pools like mine so decided to refuse any help. My family runs some of the most successful construction companies in town and if that's the way they handle potential full time full maintenance clients. They won't get far. Will be spreading the word to the many people I know in town looking for reliable help. Jl read more

Eric and Rob are extremely unprofessional. The pictures speak for themselves. Clearly in the past few month no scrubbing has been done and now the summer is around the corner I have a dirty pool. Their solution was to blame me for not cleaning it and said that I need to drain and complete an acid wash at my cost. Ridiculous. This is a two year old pool. If they had been doing their job right my pool would not be in the shape it is. Instead of fixing the issue like a good company would do, they said to find a different company. Do not do business with this company. read more

Certified Pool Service - Spa - Pool Cleaners Near Me

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Certified Pool Service is an excellent company! We contacted them to clean and maintain our Son's swimming pool! They did an excellent job cleaning and getting rid of the algae! Now they're doing monthly maintenance which my Son and family appreciate it very much! Now the family and friends are even doing night swim! Thank you Eric Vazquez & Company! read more

They serviced my pool for a month, they had access to my timer, could have set it to run the time they needed it to. They stopped servicing my pool because they expected the pool to run practically all day long. I feel like the shortness of their needs doesn't set up for a successful relationship building with the paying client. I don't like it when people act better than others. They seemed good. But in the end very unhelpful. I'm upset they quit my account because of not setting my timer up for the pool. (From them: Unfortunately we can not maintain a pool if the system is not running for at least 8 hours a day. We appreciate the business but can not service the pool moving forward.) messed up! I get, but after one month. Seriously BS Oh wait here is the best bit, they actually changed my pool pump timer to 8 hours and still cancel my service. That's class! I what crap! DON'T USE THESE GUYS!!! Only what benefits them. Wow read more

For the longest time I was running my pool filter and I couldn't figure out why it wasn't taking care of the algae growth I was experiencing. This was a persistent problem that I wasn't able to figure out myself. Thankfully I called these guys and they were able to fix the issue with my pump. They were clean, professional, they showed up with a mask and were friendly and informative. read more

We are so happy with our pool service and Eric has been amazing. We've tried other services, but Certified Pool Service always shows up and sends a picture that they were there and the pool always looks sparkling clean. They even send you your PH levels which I appreciate. They're very thorough and always on time each Wednesday like clockwork. Couldn't be happier with our choice and we Highly recommend them to our neighbors as well. read more

Certified Pool Service - Certified Pool Service Quality clean pool - Pool Cleaners Near Me

We decided to get a pool service for our new pool, and this service is fantastic. Certified Pool Service LV comes each week and adjusts and cleans and sends us their email with all the numbers and take completed right after they are finished. They have answered many of our questions and have helped us with the learning curve. Five star service!!! read more

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I had a valve that needed repair. Certified Pool Service was quick to respond. The repair was done quickly and at a fair price. I highly recommend them and would definitely use them again. read more

Always on time, alwsys does a good job. Very responsive. Nathan, Robert & Eric all very well qualified to answer any questions.

Our pool needed an acid wash and the tile had calcium build up and needed cleaning. Certified gave a competitive quote and did a great job. Very pleased and I wouldn't hesitate to refer them. As a bonus, they counseled me how best to keep the pool in balance- something I've struggled with. They seem familiar with the issues and needs of pools in our area and are friendly and easy to work with. read more

Thanks for showing me you're not the best candidate for pool services right off the bat! read more

Certified Pool Service - Their response when I asked about pool cleaning (despite all their reviews stating they do pool cleaning) - Pool Cleaners Near Me

They do a great job! Our pool looks so good, I also really appreciate that they will replace any necessary parts and add them to an invoice for payment later. They aren't up charging on the parts. Super nice people and they put the pool cover back on when they're done. They also send detailed invoices after every cleaning! Highly recommend! read more

Robert always does a super job and takes pictures of our pool after every service and let's us know what pool readings were and chemical added. Great job!!! read more

Wow.... so I just contacted them through Yelp and had someone at my house in less than 2.5 hours. Im actually kinda stunned a how fast it was. They came in, drained and acid washed my pool the next day. Crazy good and fast... we will be using them for weekly service as well. Highly recommend! read more

You will NOT have any regrets having them ( Certified Pool Service ) Robert , service your pool !!!

The guys are great and very respectful of the fact that have a dog who's a runner. They always make sure to close the gate and even play with him a bit so he's not barking them to death :) The pool looks great every week. I would recommend them to anyone! read more

I've had these guys for about three months now and have nothing but good things to say about them. They've installed a new pool pump for me and always have my pool in great shape with emails and a pic of the pool after each cleaning. Always professional and always answer my texts if I have any problems. Rob is a dog guy so he doesn't mind them around. Stand up guys with stand up prices to boot. Don't hesitate to get these guys! read more

Responded quickly, came out with tools and equipment to do the job. Fast, friendly and trust worthy. I would recommend them to everyone.

Honestly the best pool company I've used They are very informative and let you know exactly what they're doing to your pool. Will definitely recommend to my friends and family read more

I was looking on Yelp for someone to maintain my pool and exchanged emails with Certified Pool Service several times, including sending them pictures of the pool. And then nothing--Certified Pool Service just disappeared. This was a good way to find out how dependable they were. I lucked out on this one. read more

First time owning a pool. I received inconsisitent and poor service with previous pool service companies. I tried tried to maintain my pool myself; this did not work as I have a busy lifestyle no time and I became so frustrated. I googled Certified Pool Service they had good reviews and called back within 24 hours which was right on time. I showed them photos and videos and they said "we can help solve your problems." Rob and Eric did just what they had said they would solved : alagae issues, cleaned my filters, replaced my filter basket provided pictures of their service and had me and the family swimming by the weekend.. I have hired them for weekly service. Great and reliable communication.. I'll keep you posted... read more

Robert and Eric are the best ever. Since they have been doing our pool for a couple years and we had nothing but problems before they started cleaning our pool. I can't say enough good things. Thank you Robert your the greatest!! read more

I have not been with them long but love Rob and Eric. Very hard-working and reliable. Unfortunately, after much notice, they are unable to service my pool - I am just too far away from their usual service area - and boy will I miss them. (I am still crying). Please ignore the 1 bad review. Rob is amazing and I will miss him. Thank you Rob and Eric!!!! read more

Great communication and reasonable prices at nowadays. We signed up for weekly service. So far pool looks great.

I highly recommend this Company. They are very detail oriented and go the extra step to explain the process of what you need to maintain a healthy pool. Rob and Christian are very friendly and knowledgeable about everything pool related. I am a Happy Customer and will be referring them to friends and family. read more

Professional and friendly- dependable and informative! Don't hesitate to use them !!!!

I think they are great. After each service I received a detailed email with chemical readings, a list of the cleaning procedures, any chemicals they added. I recommend this service to others. read more

These guys are great. They are reliable and have helpful tips. Good value for the money.

Great pool service! Best my pool has looked since it was first built. Highly recommend them. Professional and great service. Hard working staff and reliable. Pool has never looked better! read more

Our pool has never looked better! Great customer service and they always go the extra mile!

Great guys, very knowledgeable and helpful. Been coming every week and taking care of my pool. I dont need to worry about anything, if something is wrong they'll take pictures and email them to me and let me know how we can go ahead and taking care of it. Would recommend read more

We had contacted two other pool companies before talking to Rob. The other pool guys never showed up. Rob showed up on time and did an amazing job. Our pool had turned green and he drained it, acid washed it and filled it back up in two days. We will continue to use Certified Pool Service for our weekly maintenance. Thank you so much for your amazing service and professionalism!!! read more

I had a pool 'guy' for many years and a couple of years ago wrote a stellar review for him and a year later he did a 360 and disappeared. I was left high and dry and had to find someone quick -I was on vacation for 2 weeks and my guy basically disappeared. I found Rob and Eric here on Yelp and decided to give them a try. My pool had nasty green algae thanks to the under-performing previous pool guy and they quickly got that fixed. They show up every week and actually spend time to ensure the pool is clean and the chemicals are balanced. A nice perk is that they have an app that sends an email each week after they are done that tells you what your chemical levels are, what they did to the pool as well as a picture of your pool. Also in that email if there are any problems or anything needs to be done they let you know so there is no guess work. I would recommend them to anyone who needs their pool kept clean and well-balanced. read more

My pool was green and I was using one of the bigger pool service companies in the city. I realized the issue with these bigger pool companies is that the employees spend 10-20 min max at your pool and they don't pay attention to the details. Probably, because your 1 of 100s of pool they have to take care of. So I decided to switch companies I found certified pool service through a door hanger flyer they left on my door. I gave them a call and they said they could come out the next day. They arrived on time and tested the pool water chemistry they explained to us my CYA was high which was causing the chlorine that the other pool company was using to not work properly. They said most pool companies don't test the CYA every visit so they don't notice it getting high until the pool starts turning green. Robert and Eric explained to me how they were going to fix it they charged me a reasonable initial cleaning fee. They came back 3 times that week to make sure the pool was perfect. My pool pool has not turned green since and I'm really happy I switched services. My favorite part about their service is that they show up every week when they are supposed to and I get an email with all the details from their visits , I highly recommend Robert and Eric if your unhappy with your current pool company. read more