-- Extremely Disappointed and Frustrated I rarely write reviews, but I feel a responsibility to warn other homeowners about my experience with Big George's Pool Care. After a detailed and explicit conversation with the owner about not cleaning the filters on the road (due to HOA rules and the mess it leaves behind for me and my neighbors), they completely disregarded my request and did it anyway. This was not only disrespectful but also a clear violation of our community guidelines--something I made very clear upfront. On top of that, my spa was clogged for over a month, which I had to constantly bring to their attention. The clog caused a severe calcium buildup that destroyed the look of my tile. Instead of taking accountability, the owner brushed it off with, "Calcium builds up over time," and said I would need to pay another companymore to remove it. That's not just poor service--it's negligent. I've lived in my home for 7 years and never had buildup like this. My previous pool service would catch early signs and make recommendations before it got out of hand. Big George's took no such proactive care. Now I'm left with a spa that's downright ugly and embarrassing, and frankly, I feel taken advantage of. What was supposed to be regular pool maintenance turned into a costly headache. This is not professional service. This is a warning to anyone considering Big George's Pool Care: look elsewhere unless you want to clean up after them--literally and financially. read more

Big George's Pool Care - Spa - Pool Cleaners Near Me - Las Vegas, Nevada

Was really great at first but then stopped responding to us even after recommending him to my mother.

Maybe you're desperate for good pool care as so many are in SE LV but this isn't it. It COULD be but it's not. Website is idealism not reality. As other reviewers said, new customers think you found a keeper, but soon service deteriorates. Zach, Billy, Darren are great; the owner, Adam, is pool-knowledgeable but poor business growth planning brings on new customers at expense of losing old. After awhile, when you have a problem, Adam is busy going to potential new customers the 'cute dog' theme trucks attract and his guys are limited in what they can do and time they can spend just when you need your pool sparkling / working. I rarely write reviews. Be warned. read more

Zachary is the best pool guy at big George's he has my pool looking brand new every week. read more

Big George's Pool Care - Big George pool service is the best and I'm lucky enough to have there best guy Zachary is awesome. - Pool Cleaners Near Me - Las Vegas, Nevada

Zach has done an excellent job with our pool. We have used several services in the past and Zach from Big George's is the first one that could eliminate the algae. read more

Expensive, but you get what you pay for. -If you have any questions they always respond. -I receive a weekly email detailing what was done to the pool. Having kids and a dog in the pool, I need to know the pool is well taken care of and someone is going to be here every week to make sure everything is in top shape. read more

1. We interviewed the owner of Big Georges Pool Care on the recommendation of Leslie's Pool Supply in Las Vegas. 2. He seemed pleasant and knowledgeable and we liked the fact that a software chemical report would be sent to us via email weekly. 3. We were told that his techs were trained and reliable. Due to the customer comments on this web site, we hired this company. 4. Our tech did show up on every one of his assigned days in a nice looking company vehicle. 5. In the SIXTEEN weeks that this company serviced our pool, the chlorine level was ALWAYS under recommended industry levels at or near ZERO and the PH level was always near 8.0 or ABOVE. 6. Four of the 16 weeks we had visable ALGAE. 7. The promised weekly software report did not report the same items from week to week and did not replicate what we were shown during our interview with the owner. 8. Our pool tech was NOT able to effectively program our Pentair variable speed pump until the FOURTH attempt when the owner had to assist. This shows a lack of proper training and knowledge in working with my equipment. 9. This company's monthly charge was by no means CHEAP. 10. Pool owners BEWARE! If you don't want to be subjected to the results we experienced, LOOK ELSEWHERE! read more

I couldn't be happier with Adam. While my expectation was that we were replacing a bulb in the spa light, it required a more expensive repair of replacing the fixture completely. Adam was professional, on time, and prepared to make the repair. I recommend Big George's Pool Care. read more

Zach from Big George pool care has done an incredible job taking care of my pool. His communication skills are off the chart. Thank you

Super knowledgeable and respectable businessman. Great experience and prices are very fair. Won't recommend things just to make money which is rare in this city! read more

I've used Big George's Pool Company now for approximately 4-5 months. Darren does a great job maintaining my pool. My ring camera alerted me of movement around my pool. I noticed one of my lounge chairs had been blown into the edge of my pool. Later that day when Darren arrived , he pulled my chair back and from the pool. If he had ignored the lounge chair it would've been blown completely into my pool. Thanks Darren for not only taking care of my pool but being a professional with common sense. read more

I love my pool guy Darren. He always goes the extra mile and is quick and discreet. We have been using Big George's for a few years now and if I could them a million stars I would, they def deserve it. read more

We have been using Big George's Pool Care for several years have been very happy! The team is super responsive to any questions or concerns and does a great job! read more

We love Big George's Pool Care! We are new to the area and this is our first pool, they have been great! Knowledgeable staff who takes the time to explain chemicals, water balance and needed services. They are on-time and friendly. Hire Big George's for all your pool care needs! read more

Best service over the past 5 years. He knows how to balance chemicals & response is quick if there was any issues I had with pool., The person who understands how to keep copper out of your pool water. . It will turn a pool many different colors . Never once in all those years had Adam failed me if I thought something was wrong . Personally I am not a previous pool owner. You gotta be careful I was so glad to find Adam highly recommended as well from Leslie Pool supplies her in Nevada . He personable always enjoyed talking to Adam if I happen to run into on service day . read more

I have been through several pool companies in a short amount of time and they are the best!! Darren comes to my place once a week and does an amazing job!! read more

We tried to maintain our pool initially, but quickly realized we "didn't have time" for it. We decided to hire a company and I am so glad that we chose Big George's! We live in Henderson and the golf course near us was shut down. It was not being maintained and once the wind blew, it picked up all the treated dirt and, in a day, or two our pool was green! Adam arrived and was able to get our water turned around in no time! A few of our neighbors had the same issue and their pool person told them the only option was to drain the pool and start over. Adam went over and saved them from doing that! We have referred a few people to them and have had no issues! They are always there when they say they will be and they are great at communicating! Highly recommend! read more

We are new to the area and have had a good experience with Big George's Pool Care. They are thorough and friendly. I really like that they send you an email every week about what they did and what they found in your pool. It's very helpful to have that communication. They also let you know if there's anything going on with your pool and help you fix it. Additionally, they have been helpful to us as newbies to the area. Thanks, Big George! read more

Very knowledgeable and up front on all pros and cons to the types of things we were considering. Pricing was fair. He was prompt to our appt time, friendly and knowledgeable about our pool system. read more

The service that they performed on my pool was exceptional. The price was right, and they did not try to sell me services that I did not need. I highly recommend them. read more

Very satisfied with service. Prompt response to my request for service. They completely drained my pool and started up along with putting new filters in. read more