I highly recommend Priority Pools to anyone looking for dependable, consistent pool cleaning and maintenance. Alejandro does a great job--his attention to detail truly sets them apart. He always follows through on every instruction I provide, and week after week, the service is thorough and reliable. I've worked with two other pool service companies in the past, and neither comes close. They usually started off strong, but their quality quickly declined over time. In previous years, poor maintenance even caused my pool to turn completely green. Since switching to Priority Pools, I haven't had that issue once. I don't often go out of my way to recommend companies, but Priority Pools--and especially Alejandro--have absolutely earned my trust. read more

We've used Priority Pools since our brand-new pool was completed three years ago, and the experience has been extremely disappointing. In that time: * The heater has failed twice (and is currently not working again) * The chlorinator has been replaced * The pool lights have been replaced twice * The silver quartz finish already looks stained and bleached Maybe some of this is poor Hayward Industries equipment, but it's hard to know because the service tech changes constantly -- about every 6 weeks -- so there's zero accountability or continuity. This is a saltwater pool, yet instead of properly diagnosing or maintaining the chlorinator system, they routinely dump gallons of liquid chlorine into the pool every week. Actual "service" often feels limited to: * Emptying the leaf basket * Lightly brushing the pool * Adding chemicals And nearly everything beyond that becomes an extra charge: * Chemicals? Extra. * Filter cleaning? Extra. * Repairs? Extra. * Someone coming out because the system they maintain stopped working? Extra. Worse, many of the techs seemed unfamiliar with how the equipment even operates, making service calls frustrating and unproductive. What really bothered me was adding up the actual cost over three years. Once you include all the side charges, repair calls, chemical add-ons, and maintenance fees, the true cost is easily several times higher than the advertised "weekly service" price. The marketing and online reputation look polished, but our real-world experience has been expensive, inconsistent, and lacking accountability. read more

They did not service my pool and claimed they did. Don't use these morons.....ever. The service showed up, applied some chlorine and said he'll be back. He never came back and fraudulent claimed the service is completed. Don't use these morons. read more

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Amazing! We're new to Vegas and to having a pool. Anna was so helpful answering all of our questions and the company has been wonderful with cleaning and keeping chemical levels balanced. Thank you! read more

I am very happy with the services provided by Priority Pools. I get pictures when service is completed and if there are any issues, the repair section always texts and keeps us updated with repair costs. Thank you for keeping my pool clean and maintained. read more

Alejandro at Priority Pools was amazing in providing spectacular customer service! From the beginning, he was professional, knowledgeable, and attentive to my questions. He took the time to explain the process clearly, and made sure everything was handled with care! It's is clear that he genuinely cares about customer satisfaction. I highly recommend Priority Pools, and Alejandro's client care and support is a big reason why! read more

We've had three other pool services, and every one of them started out great but quickly went downhill. A neighbor recommended Priority Pool Service, and they have been amazing! Their customer service is top-notch, extremely responsive, and they keep our saltwater pool crystal clear with zero algae. Our pool has never looked better than it does now. Their techs are punctual and spend at least 30 minutes at our pool every week. After each visit, they take photos of the pool, the cleaned basket, the pool pump to show all valves are in the proper position and working, and even the closed gate. They send an immediate email with all the photos, chemical levels, and details of what was added. Saltwater pools can be tricky to maintain, but ours has been absolutely perfect since Priority Pools took over. It's no surprise they have a 4.8/5-star rating--they truly earn every bit of it. You can't go wrong with Priority Pool Service! read more

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This company is amazing! I have them come once a week to service my saltwater pool for a rental property and I always get photos after they finish up. The pool looks amazing and the equipment is always working great because they constantly stay on top of servicing the filter system and keeping everything in tiptop shape. I highly recommend priority pool service. read more

Priority Pool Service - Pool - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Such a great company! They're always so on top of everything my pool needs! They are always capable of handling any repairs necessary or service questions I may have. It's good to finally have a company I can rely on. read more

Priority pools has been doing my pool for over 2 years and I cannot express how great of a job they do. I have a tenant who is particular about certain things and priority pools always over-communicates with the tenant about dates and times. On top of that, I get a weekly picture of the pool cleaning and ph levels. I highly recommend these guys since they are consistent, good at their job; and always one step ahead read more

Amazing service. Zach was so attentive and would text before arriving so I could secure the dogs.

We've been having some issues with our pool and I was recommended to contact Priority Pools. I am so happy that I did! The Responsive Repair Team was absolutely fantastic. First of all, they actually ANSWER THE PHONE! They're always very polite and are truly supportive. Their customer service department also is quite helpful. The service from Priority Pools is great. Highly recommend. read more

I had hired priority pool service and thought they were doing a great job at first. Last fall when I returned to my home after being away for a bit, the pool was covered with salt and calcium deposits. I asked the pool staff what it was because I was concerned. He said he didn't know and he had been cleaning my pool for about 4 months. I asked him if he had ever vacuumed the pool and he said never I asked him about the salt /or calcium deposits and he said he didn't know. After talking to Adam at the office. He assured me that this is not how they work. After speaking to the weekly pool maintenance person a "supervisor " come out . He didn't have a clue, Or even know that I had a salt water pool !!! he said it wasn't in the notes !! I spent money on repairs as well not just a monthly service They offered month free service. I declined and hired another company. They send pictures of your pool weekly. One week they send a picture of someone else's pool. I would think again about priority pool service or hiring this company. read more

Priority Pool Service - Hot tub - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

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Priority Pool Service has been amazing for me and especially my pool. Jeremy is the hardest working person I have had working on my pool. I live on a corner, behind a park and get everything blown into the pool. Jeremy comes in, cleans the pool and it looks pristine every time. He also watches over my property in case he sees something out of place, he lets me know. Thanks so much Jeremy!! read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Alejandro provides great customer service! They've been keeping my pool clean for 2 years and counting! Very easy to work with and so helpful. read more

They have been a great company to work with. Love the weekly cleaning service with emailed service report, which includes pictures, pool readings, and chemicals added. They do offer military discounts on your quarterly filter cleaning which we appreciate. If any issues arise, they are quick to text us and offer us possible solutions to remedy the problem. read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

I only used them for about 6 months when I moved out of my house and it was up for sale, but Wesley was very reliable, which was important since I had a previous company just not show up and I was out of state. I really appreciate that they send you a weekly email with pics of the pool and baskets all clean along with your pool chemical numbers and what they added. Thank you! read more

The pool company does a stellar job maintaining all our pool needs. Weekly maintenance is excellent and recently there was an issue with the pump and they quickly diagnosed and fixed the problem. read more

They've been great with my pool, and I would absolutely recommend them. Thank you guys :)

We've had bad and they ain't bad. In fact, they are truly on top of their game, and they remind us each week with pics of the pool and what took place during service. Even when it comes time for repairs, they spell it out on what went wrong, why it needs to be fixed or replaced and a full breakdown of the cost. Now I can swim with clarity. read more

Amazing weekly service and they're always quick to come out and repair when needed. We love their crew!

This is the first pool service we have used that is fair with pricing and reliable! They show up every week and get the job done. I was losing hope in the industry before finding Priority Pool. Bravo to all of the staff, keep up the great work. read more

Our technician is prompt, polite, reliable and hardworking. After the recent dust storm, every pool in this area was a mess! He has put in the extra effort to make things right. The office is great with billing, communication, and tracking when maintenance is due. read more

This is an updated review, after the first couple months of good service, they started to slip. The tech never took more than 5 min and after a deeper water test we found our chemicals were all out of whack. They also never removed the cover to clean our jacuzzi. When told about the issues they were ignored. The final straw was a forced filter cleaning. I told them I did not want it, it was something my husband already did. And they basically said I had to cancel service or pay the $225 for the cleaning. So I decided to cancel service but they only accept 60 day notices so I still had to pay for 2 months of service I wasn't happy with. Would not recommend this company. read more

Priority Pool Service are professionals in cleaning my pool. Always notify me before arriving courteous, answer any questions I may have and leave my pool looking crystal clear every time! I would highly recommend their services! Thank you guys! read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Very detailed and professional. The technician is always prompt and very clean with the pool maintenance. Their communication after weekly service is commendable read more

I hired them to fix my check valve back in January. The Ortega check valve already needs to be replaced. Priority pool only has a 90 day repair warranty. That's pretty crappy. I fired these guys after I caught the pool tech pretending to clean my pool on my Ring camera. So my new pool team is a military veteran owned and operated one. Much better. Priority pools did refund my money but had several excuses along the way just to keep me from publishing this review. I recommend NOT using this company. read more

I had a prior pool company for the past 5 years I really loved the owner and his sons, however over the past few months they were having trouble getting employees who were qualified. I began to search for a new company and came across priority. I left a message and they called me back. In our initial talk they explained everything their service would encompass and the fees. I decided to give them s try . The tech who came out was very knowledgeable friendly and efficient. We also upgraded our system so that I can control the pool equipment from my phone as the prior controller was very confusing. We had our old pool fiberglass pool removed last spring and the new pool put in so my priority is to keep my pool and equipment in great shape for years to come and I think I found the company to do just that. read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Just signed up with priority pool service. We had Robert come out to service our pool. He did a great job with answering all my questions and helping me understand how the pool/spa worked. Looking forward to continuing service. Excellent job with communication, showed up on time, and they did a great job cleaning in the pool! read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Great pool company. The techs do a great job, they let me know when they are coming. If I have a question or concern, the customer service is outstanding. Where other companies don't show up, priority pools steps up and actually do what they say they will do. My pool looks great. read more

I have to admit that I went to some lengths to find out this company's information. We rented a house in NV for 2 months and this service was included with it. But the service was so good and the people were so friendly ( especially nice talking to hunter) and helpful that I had to shout them out. Great service that I would be glad to have come out monthly if I lived there read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Priority Pools have been servicing our pool for four years. Prior to that we did it ourselves and had a lot of problems with discoloration and algae. Since Priority Pool took over, our pool has looked fabulous. It's nice to no longer have to worry about when to clean the filters or service the motor. They take care of it all, including draining the pool and refilling when it was time for that. A special shout out to pool technician Caio Couto, who has been with us for four years and is always professional, polite and reliable. read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Priority Pool Service is the best, great customer service with quick responses!! They email you a report after every cleaning so that you can see how your pool is doing, I've never had this done in the past with previous companies!! Very satisfied and I would definitely hire them if you want things done the right way!! read more

I've had Priority Pools as my weekly service provider since June, and boy, they have EARNED this 5 star review at last. Because I was beastly for a while, I was, I freely admit it. You see, my #1 criteria which I was explicit about from the get-go was: EARLY MORNING SERVICE. I have a gate that I need to unlock and then lock back up immediately after service, along with pool-loving dogs that I need to manage on pool-service days... and this all needs to happen before I go to work or go to sleep (during the day) after working all night. Yup, it's Vegas... I'm up all night sometimes, so if a tech wanted to come at 6AM, have at it! Knock my pool out, consider it "one pool down"! Priority tends to promise a window, not an exact time, and so I needed to ensure that my pool was the first of the morning, because, my work schedule can't revolve around "windows". The inspection guy and the filter-cleaning techs, as well as the lovely phone receptionists and most everyone who answers the phones, emails, messages for Priorty Pools have been completely professional and communicative. Unfortunately, my first tech that I was assigned was not. In fact, he kept pushing his "window" later and later, until it began at 9:15 or sometimes 9:30AM... which set me back either late for work, or absolutely exhausted from working all night and waiting for the pool guy to finish so I could get some sleep. Said tech was completely unresponsive, didn't even say "sorry for being a bit late lately" or, I dunno "good morning" even? and even told me to "wait" while he futzed with his phone because he needed to take a photo of my gate being closed. I told him I had to get to work (I was clearly on my way out) and didn't have time to wait around one second longer, as it was 9:15 and I was already 15 minutes late, and still HOME, just like the week before when he arrived late! Then I promptly called Priority and turned into the BEAST. At last, they removed that other tech from my pool service, and in his place, they've sent me a LOVELY Tech, Aaron... who not only texts me a heads up when he is 15 min away, but today he (his 2nd day on my pool) also detected a small leak in one of my filter's covers, and already put in a work order to have it fixed. He is dependable, communicative, intuitive, receptive, and I feel like I'm finally in good hands. Finally, I feel like Priority Pools has completely understood my priorities. I knew they could do it! read more

Steven has always helped me with anything I needed. I called in about a problem with my pump and diagnosed what was needed in minutes! He had someone come out the next day and the problem was fixed. The speedy response time and his customer service skills are unmatched! From the customer service skills and the pool cleaner, I couldn't recommend priority pools enough! read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Great service from start to finish! Adriana in the repairs department helped coordinate my services and explained the entire process. Top notch!! read more

Priority Pool Service - Always sparkling thanks to Priority Pools! - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

i have tried a number of pool services in the past recommended by friends &/or acquaintances & had to change so frequently due to my dissatisfaction with the services i received. therefore, i decided to go for the best- reviewed pool service here on Yelp. it's true that i had saved a few dollars with the previous ones but with Priority Pools, eventhough the price i thought wasn't within my pool service budget, i had to go for it & so far, i have been a happy customer for quite a while now. i proved once again that quality is more important than quantity. it's so convenient that i can send a text anytime i have concerns & someone answers asap. i can call whenever i need to speak with someone. most of all, my pool tech Daniel is the best! i'm so very happy with the quality of care he gives to make sure my pool is in top shape. & whenever i happen to be home when he's attending to my pool, he has the friendliest personality, polite, courteous & kind, not to mention efficient & hardworking. i couldn't ask for a better pool tech! thank you so much Priority Pools! read more

If you are looking for a reliable pool company with quality standards, this is your best option in Southern Nevada. You can expect a thorough review of your system and an honest assessment of what you need with options to meet your preferences and budget. Service personnel are well kept, prompt and as thorough in their routine visits as the initial impressions of orientation. I am happy I made the switch. It wasn't until I did that I noticed how much was missing from prior service providers and what I should expect for my investment. read more

Priority Pool Service - Every visit comes with a visual verification and accounting of what was performed and exactly when. - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

Priority Pool is a lifesaver. They have been amazing to work with as a new pool owner to help me learn, understand and maintain my pool! They have provided helpful opportunities without being too salesy, which I appreciate. Their cleaning crew is professional and they communicate with me if there is going to be any delay. Their technicians are patient and understanding about all aspects of my pool and answer all my questions. They also provide a summary after every visit so I know exactly what they do including pictures after the cleaning! read more

Priority Pools has been so wonderful with our family and after MULTIPLE fails with other companies, we couldn't be happier. Their customer service and communication is top notch and they are always quick to respond if we have any questions. Our pool has never looked better! read more

Priority Pool Service - Pool & Hot Tub Service Near Me - Las Vegas, Nevada