Sullivan's helped mitigate flooding on three floors in our home from a malfunctioning washing…read moremachine. They were prompt in arriving at our house and through the three months of repair the company was professional, communicated effectively, worked closely with our insurance company and are just all around good people. We are thankful for the work they did to help us.

Had fire damage to my pillar in July 2023 and my insurance company suggested Sullivan's Cleaning &…read moreRestoration. I do not recommend this company. Took over a year for them to work on a stucco pillar and they did not complete the job. Poor communication, poor workmanship but continues to ask for payment even though they were informed of the poor workmanship, cracking pillar, and incomplete job.

I had severe water damage to my bedroom with half the ceiling falling to the floor. CCS came…read morewithin hours of my contact and did an excellent job cleaning up water soaked drywall and insulation. They removed soaked dirty carpet and started the drying process in short order. Their crew were very efficient and a pleasure to work with. They took great care to protect the floors where they had to remove debris. The crew that came to replace the drywall also did a wonderful job and I couldn't be happier with the ceiling replacement. Their work was good, the workers were great, they were quick to respond, and their charges were reasonable! I was very happy that I called CCS! Jim Moore Sturgeon Bay

We had a small fire in our house last month and they definitely restored it to basically new.read more

I can't praise SERVPRO enough. We had a "flood" in our place this morning that required extraction…read moreof a large area of completely saturated wall-to-wall carpeting. I called and talked with Dylan who returned my call in about 5 minutes to tell me he was sending Julian to help us out. Julian did a fantastic job in addition to being very polite and helpful in explaining things to me. I'd like to add that we had a flooded basement about 20 years ago and SERVPRO promptly took care of that mess for us, too. They are competent and professional in every respect. I highly recommend them!

Just want to Thank Ryker for explaining and taking the time to tell us all our options. He is a…read morePRO!!

These people yet have resolved my issue. The work has yet been completed. They refuse to fix my…read morestove issue.

This company is a joke. Literally. 0 stars would be more appropriate than 1. The quality of work…read moreand the customer service is absolutely brutal and that is an understatement. They attempted to provide service for water damage in my home which escalated into a mold remediation and asbestos abatement job. They pulled their equipment before the dry out was completed. They did mold remediation with no containment and left moldy building materials in my home and garage. They are not licensed to provide asbestos abatement but proceeded to do so, again with no containment, putting me, my home, and their un-trained employees at risk and exposed to extremely unhealthy conditions. They damaged windows and appliances while performing their work and refused to replace them. The list of awful things goes on and on and ultimately they walked away from the job without ever finishing the work ( I'm actually ok with that because they have no idea what they're doing) but they did send the director of operations, Mike, out to address my concerns and he provided me with an incredibly terrible customer service experience, so I requested that the owner of this franchise, Todd Frank, contact me so I could discuss the situation with him. I was mistakenly under the impression that he cared about his business and the quality of work his people are providing, but I have yet to hear from him or receive a call. Pretty sad I would highly recommend not using their services

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

We just bought a new house and our kitchen flooded a couple days after moving in and caused serious…read morewater damage. PuroClean came to our rescue, going above our expectations, and got our house and life back on track. I would like it to be known that when the insurance company was being difficult and adding to an already stressful situation, PuroClean always came thru, did their job, and treated us right. From our experience, you can count on PuroClean. Thank you so much PuroClean!

I shout out to Bob at Puro clean. Our insurance company called him for me to address an issue of a…read moreflooded basement at my parent's home when I checked on it. I check their home as we moved them into assisted living a couple of months ago. I check it weekly and being out of town, was beside myself. Bob himself came to help me with the initial pumping because his teams were all busy and could not get there until the next day. He was able to help me get most out so the plumber had a way to get the sump pump repaired. Great customer service all the way!