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    Customer First Carpet Cleaning

    5.0 (1 review)
    Closed 7:30 am - 9:00 pm

    Services - Customer First Carpet Cleaning

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    9 years ago

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    Elliot K.

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    Jensen's Carpet Care & Restoration

    Jensen's Carpet Care & Restoration

    3.0
    (7 reviews)

    They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

    Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

    Customer First Carpet Cleaning - carpet_cleaning - Updated August 2026

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