Fantastic experience. Last week I decided to pursue replacing the head unit in my 2015 Mazda6…read moreTouring because the stock unit is outdated and incompatible with Android Auto / Apple CarPlay, but otherwise I love the car. Lauren was extremely responsive and transparent, and just several days later I now have a beautifully redone stereo (Pioneer DMH-1500NEX) that also sounds much, much better than before. The technician, Mike, walked me through how the unit works and described the installation process; there was one slight issue he found when testing the unit the day before, and thankfully they got a new module to make sure everything worked perfectly before releasing the car back to me. The new unit looks clean (see my attached photo), and I walked away with the sense that both Lauren and the staff have high attention to detail and stand by their work. The replacement was not cheap, but the quote was comparable to another place in the area and now I feel like I have a brand new car. Will definitely recommend this place and go back if I need similar work done in the future.

It took me a long time to come around to posting this review. I had a complex experience with this…read moreplace, and I think in no small part it's because they've changed their technician. My issue is not with the quality of their work. My issue is with customer attention. Nonexistent. So my girlfriend got her remote start done here last year, and it worked great, car was done in a day, and she was happy. That's all I needed to know to try getting my radio done (speaker and receiver upgrades). I brought my car in, came back to pick it up at 4. Note that they didn't call me to confirm the appointment or that the car was done. It was generally ready, but there was a part they didn't get from the supplier. Sync didn't work with my Ford. Okay, I'll have to come back for the Sync module. They didn't charge me for the part and said they'd make the supplier bring it free. That's good customer service, I thought! Brought the car back. Again, they never called me. I had to call them repeatedly to find out when they'd have the part in and when I could bring the car in. Starting to get annoyed, but the appointment was available. Brought my car in in the morning, said I'd be back at 4. I had a ballgame to catch in South Jersey. I came back at 4. I waited there with my friend OVER TWO HOURS for the car to be done. Gee, did you work on it? Best part: the Sync still didn't work. It worked with his phone but not mine. Apparently it's very finicky with installation and he'd have to call someone to walk him through it. So, I thought... why didn't you call them all day? What were you doing all day? Why wasn't my car ready at 4? Why did I miss the entire first game of my doubleheader? More questions. Everything except Sync still worked. I had to call - again - they NEVER CALLED ME ONCE - and scheduled an appointment for Friday. Final try. They get my car, work on it all day uninterrupted, I get it back and it works. They never worked on it. All day. Never worked on it. James the technician never told the owner that I was dropping off my car, so she scheduled right over me. No communication at all, whatsoever from James. The owner was both apologetic and defending her employee, which I understand, but I'm naming him because I blame him for a complete failure and lack of communication the entire time. Third strike, you're out. I got my refund and he uninstalled everything. Oh, the best part? I still didn't get my car until 6:00. That's an entire day of nothing and two hours wasted sitting around. Just the best. Don't go here. If you've gone here or already have an appointment, your work will be quality. But heaven help you if the part itself is defective, or if you have to be somewhere with your car. I think the best way for this business to move forward is to hire someone with a customer ethic, similar to the person they had before James, because right now this total lack of internal and external communication is a sinking ship.

Joe is a nice guy. I had a problem with my wife's car alarm, which was going off intermittently. He…read moreadjusted the shock sensitivity and told me to come back in a week. He did not charge me anything, that was my 1st time visiting the store and meeting Joe. I recommend this place if you are looking for someone to work on your car alarm needs. I recommend his service. Joe is a genuinely nice guy.

Professional, very courteous and patient. Joe took the time to understand what I was looking for…read moreand provided options along the way. He takes pride in his work and took the time to ensure I was completely satisfied before leaving. Highly recommended!

Joe replaced an A/V receiver that failed from (I suspect) getting over-heated…read more He installed it, having to thread cables through the back of our floor-to-ceiling cabinet, and made sure there was adequate ventilation space around it, and room to install a cooling fan. He walked me through the process and basic operations. Quick, friendly service, a fair price. I've used Joe and his team in the past and have always been thrilled with the results. Highly recommended.

I made an appointment to have my current dual dash cam swapped with an entirely different one that…read moreI previously purchased. They knew ahead of time that I would wait on the premise while the camera was swapped. When the day came, I arrived and was told that it would take 1 to 2 hours to complete. 3 hours and 45 minutes later, my car was done. They charged me $757.89!!! Part of that cost, according to the receipt, was for materials used like wiring, adhesives, etc. I supplied them with my own adhesives. When I came home, I noticed that the camera they swapped out is missing the mounting bracket that it came with. And, when I got my car, they rearranged my side view mirror and rear view mirror without putting it back the way it was. When I complained about the mirror, the kid who installed it blamed it on the necklace I had hanging off of the mirror. No. I removed the necklace and the mirror swivels to the point where it can't stay put. I'm mad at myself for not having asked upfront what the cost would be. But, I've purchased cameras and had installation done elsewhere for far less than what Sound Waves charged for installation and didn't think they would charge an absurd amount. And, the front dash cam was installed 6 inches below the old one. It's not like I paid for top quality. I only went to Sound Waves because it was more local compared to where I used to live. Price-gouging criminals and thieves! You are much, much better off going somewhere else.

A classic and unbelievable BAIT AND SWITCH company. DO NOT USE!…read more I made an appointment for my Toyota FJ Cruiser, which needs a few specialty parts (I've had the windshield done before so I know this) and they quoted me $371. On the day of the install, the tech calls and said "I dont have the parts, they didn't tell me I needed them." Ok, very frustrating, but I rescheduled AND called back to CONFIRM that they knew what vehicle they were replacing. They said yes, all set. Then, on the morning of the second appointment, the tech called me and said, "Okay, so it will be $651." Yes, almost THREE HUNDRED DOLLARS more. I called the office and the guy said, "well, it's an FJ Cruiser and it needs special parts." Well no kidding, you knew that from the beginning! What an absolute joke and waste of my time. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There is no way they have a 4.7 out of 5 stars, that has to be fake. Run as fast as you can from this joke of a company.

I had windshield replaced in a car I've owned for 16 years without a leak!! Well now my car is…read moreflooded they sent a person Kyle to check it out. He did not even water test just said it was fine and since it was over a year he suggested I call another company! It was literally less that 3 months ago!! These people destroyed my car it is now filled with water mildew and they could careless BEWARE they will do nothing to fix their own terrible work so sad w how tight money is I am disabled and can't afford to just call someone else

They installed my brakes BACKWARDS! My truck almost locked up because of this. Put my family and…read moremyself in danger because of the ridiculous job they did - never said sorry, and blamed the parts. Had to get my brakes/rotors redone by Firestone (who confirmed my brakes were installed incorrectly). I had to take Specialty Auto to court for reimbursement, and I was awarded the judgment. I am still waiting to be compensated even though the court has ordered them to pay. I would NOT go here unless you want to go to court, as they do NOT back their work!

Vinnie knows his products. He did his homework to insure the wheels/tires where perfect for my…read moretruck and installed perfectly balanced.

10/10 definitely recommend.! Quality tint at a great price.!! I had them tint my windows on my 2016…read moreSuburban and they did an awesome job.!

The staff and owner of NJ Interlock (Intoxalock) in Little Falls, NJ very professional and…read morefriendly. There customer service is exceptional.

Mike and Steve are such pros. Gave me the best price and fixed my Tesla Model 3 windshield right in…read moremy driveway. Such a smooth process. 10/10 will recommend to friends and family.

Mike was great to work with. We tried to fit the replacement windshield before some rain but ended…read moreup needing to reschedule. Communication was clear throughout and price was as communicated in the estimate. Would highly recommend!

I stopped in to have my Drone Mobile Module upgraded to the X1. The owner was very nice and instead…read moreof me waiting a few hours to install it, he did it for me within a short time. This store has a lot of Electronics Upgrades. I would definitely recommend this store for your mobile upgrade. And I will definitely come here for any future Electronics that I might need. Howard

I recently had a remote start installed and it was super easy to make an appointment and it was…read moreinstalled perfectly and fast and I received instructions on how to start! Highly recommend