Awful, ABSOLUTELY don't come here. Ruined a pair of my shoes and refused to listen to or work with me for a single second when I came back to speak about it, since I had already paid.
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The man who works here repaired a hole in the sole of my shoe by adding a layer of rubber. When I tried on the shoes at home, the left shoe was unbalanced, so that one side of my foot was higher than the other. It felt like there was a bulge inside the shoe. The shoes are now unwearable. They're leather, and I don't know what to do with them, and may have to throw them away.
When I went back to the store to explain the problem, he and his assistant dismissed me from the first sentence, saying they didn't do anything to the shoe. Patiently, I said, yes, I believe you, but you have to work with me, and figure out what can be done. BEFORE the repair this was not a problem: the shoes were perfectly even and comfortable to wear for a year and a half, and now there is a bulge in the shoe.
As they were closing, they ran out the door and refused to talk to me.
I came in the next day to have more time to talk. He was not happy to see me and mocked me instead of being helpful. "Maybe you should go see a doctor." I said, there's nothing wrong with my feet - two days ago the shoes were fine. He said, "a head doctor, not a foot doctor," and laughed.
I DO NOT recommend this place. If something goes awry, they will NOT work with you and treat you rudely. They will assume that you do not speak Spanish (even though I do, and understood all of their insults behind my back) and talk about you while you are there. Awful customer service and it seems that the work with the shoes is sometimes iffy as well. Do yourself a favor and spare yourself the experience.
They need to learn politeness and patience with customers. I hope that this will help that happen. read more