Beautiful jewelry store with gorgeous pieces and friendly staff who greeted me quickly and allowed…read moreme space to browse until I had questions (which is super nice). I saw several brands I love including Marco Bichigo, Roberto Coin, Gucci, etc.

Fine selection of jewelry in downtown Annapolis. Beautiful store and great location…read more I bought a nice male bracelet here. Nicely wrapped too.

I am so sorry to say I had a bad experience here. I truly trusted Mr. George. I had a simple…read morerequest to set an oval shaped lab-grown 1 carat diamond into an engagement ring setting which I supplied. When I picked up the finished ring, The center stone was NOT the stone I supplied. It was definitely a round (hopefully lab-grown diamond) which looks fine, but is NOT the ring as I had imagined. Hopefully I can find another jeweler who can read the lazer inscription on the stone in the engagement setting. I have lost confidence in this store.

Do not trust this jeweler with your time or valuables. They had my rings for months when I asked…read morethem to make a custom wedding band only to tell me that no work had been completed and Ron had retired. I should have known something was wrong when they asked me to come in three times and I had never seen a sketch or been given a price quote.They blocked me on Facebook and Instagram so they know they messed up. They offered to do the work but by that point I was two months into a project that had yet to be started. When I went to collect the rings they had no customer service to speak of. Creating anxiety and fear in their customers that their family heirlooms were being held hostage. While I understand they are under new management making excuses and overcharging (when two months later I finally got a quote) is not taking accountability for lost time and trust. Even if it's under new management this place is not to be trusted.

The service is always perfect. They educate the buyer about the gemstones and jewelry and work…read morewith you to ensure you are pleased with your purchase. They clean and check the settings every time I stop in.

One of the most difficult, unfriendly and snotty jewelry stores I have ever been in my life. Ask…read moreme to wait over an hour to come back to speak to someone about an appraisal. Young kid behind the counter was not well trained in customer service. It was absolutely the worst experience. I will never return and make sure I tell all my friends to definitely not enter that store unless you want to be ill treated.

I visited to have some silver appraised for selling and they were so thoughtful and thorough with…read moreexamining each piece that I brought (flatware). The associate was great about explaining the process. They provided a fair rate, and I probably will end up selling them the silver flatware. Great value.

I have been to this location numerous times and I have always a very positive experience. John…read moreComer, the Sales Manager, has been terrific, and goes above and beyond to meet the customer's needs. He is really knowledgeable and helpful. There is a reason why Smyth Jewelers has been in business forever. I highly recommend this store. They get it right.

An adorable boutique in downtown Annapolis near the shops, restaurants yards away from boats/yachts…read moremeandering in the inlet of the bay. The store is small but has a bounty of clothing given varying taste. I stumbled upon a lovely pair of printed flowy black & white pants which were a must have. Also, grabbed a pair of sweaters and tops to add to my wardrobe. Many of the items are trendy but you can find a few staple items. This is a boutique so the prices tend to be a bit pricey. Somethings are worth the added value yet some of the designer items don't seem to be the best quality. I suggest this place for those who like trendy pieces and if you like pieces you can mix and match.

Bottom Line: A gorgeous store front that unfolds to flowy easy styles and pretty jewelry for…read moreladies. Main Street in downtown Annapolis is undeniably quaint as a whole but the striking storefront of Lilac Bijoux always catches my eye. I love the unpredictably light purple store front with the cream color, hefty and significant dentil molding. The classy and stunning facade is the perfect foreshadowing of the lovely styles inside. Lilac Bijoux is a boutique for women offering flowy, pretty clothes and accessories. What I appreciate about this store and that they sell jewelry from local designers. The store is small but packed full of good stuff.

Total trash. This is a total scam. What they advertise is not what you get. The tennis necklace…read morethey say doesn't flip doesn't even lay flat when laid on the counter. They say it's returnable but not if it's on sale. Every thing is on sale so nothing is returnable. Thy also say it dis. It tarnish. It dos. They sent me a video of how to wear backpack without flipping was not the same back lace. Completely different clasp. Only would give me a 30% refund. Total trash do not wait you more.

Bought 500 dollars worth of jewelry and was told I could return it if my wife didn't like it. My…read morewife didn't like it I tried to return it two days later and the owner said that they only don't store credit when I specifically asked if I could return it, what store in the world doesn't do returns. So I'm out 500 bucks on Christmas. Thanks a bunch, won't be back won't recommend.

Terrific personalized service. I brought in a diamond necklace from my grandmother and Paul added…read moresapphires so my daughter could wear it for her wedding. It was perfect! I will defiantly use him again.

Brought in my favorite watch for a new battery. Found out it was more involved than thought. Paul…read morekindly offered to do it, saving me having to return to Michael Kors. He did an amazing job right there on the spot for a very, reasonable price. Was thrilled! Will definitely be back and cannot recommend him highly enough!

Outstanding craftmanship! Had several pieces of jewelry repaired and they are better than new…read more Learned that James used to do repairs for Tiffany and Co. Also sold scrap gold and silver. Excellent prices and service in all respects. They can do what other jewelers can't, a real treasure here in Annapolis.

Disappointed- yes my fault for not reading the fine print in returns - you can't return anything -…read moreonly if you bought it for someone not there! I wasn't happy with what I bought - as beautiful as they were and when both of them at the store told me, in front of my friend that I was there with, that I could have store credit - when I came back within the 10 days I was told by both who told me this in front of someone that they never said that! Way to get someone's return business. When she returned and mentioned they lied to her and said they never said that and she witnessed them telling me this! Letting me pick out something of equal or more value (which what I chose was going to cost another $40) is good customer service but being basically lied to my face by telling me they never said it to me and then telling my friend that she never heard them tell me is the worse customer service I have ever come across. Now I'm out $145 for jewelry that isn't comfortable to wear (yet pretty) and they lost a customer and I will not be referring anyone anymore! As a matter of fact I call a few people that love jewlery and told them to forgot what I told them about Annapolis Jewelers! They were appalled at the fact they would rather lose customers instead of exchanging within a ten day period, and one friend was in the business years ago and was shocked. Up to you - basically if you buy it for yourself - wear it couple days, doesn't feel right - you're stuck with it! Buy it for a friend they'll refund or exchange. Sad.